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The Professional Approach To Real Estate: Professional Courtesies Training

The Professional Approach To Real Estate: Professional Courtesies Training. Respect for peers. Respect For Peers PROFESSIONALISM. Be professional Identify Realtor ® status and company affiliation. RESPECT FOR PEERS. Show courtesy, trust and respect Respond promptly and courteously

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The Professional Approach To Real Estate: Professional Courtesies Training

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  1. The Professional Approach To Real Estate: Professional Courtesies Training

  2. Respect for peers

  3. Respect For Peers PROFESSIONALISM • Be professional • IdentifyRealtor® status and company affiliation

  4. RESPECT FOR PEERS • Show courtesy, trust and respect • Respond promptly and courteously • Allow sufficient time for a response • Keep electronic file sizes reasonable • Limit faxes

  5. Respect For Peers • ATTITUDE • Maintain a positive attitude • Avoid disparaging remarks and do not share war stories • Avoid inappropriate endearments or other denigrating language

  6. Respect For Peers • LISTINGS • Keep status current in MLS • Enter settlement information ASAP • Consult the CMLS Rules and Regulations • Notify listing agent aboutinaccurate information

  7. Respect For Peers • DISCLOSURE • Disclose your relationship to listing agent • Do not prospect at other Realtors®’ events.

  8. RESPECT FOR PEERS • Share important information • Notify CSS of any changes

  9. RESPECT FOR PEERS • Wait before showing • Replace/return keys promptly

  10. Direct all questions to the listing agent Respond promptly and professionally Remember: Sellers might see feedback Respect For Peers • FEEDBACK

  11. There are few true emergencies Cell phone etiquette No texts Don’t leave the room to answer calls Callers can leave messages Don’t be distracting Respect For Peers • INTERRUPTIONS

  12. RESPECT FOR PEERS Discussion Questions • What is the best way to communicate with the cooperating agent during a transaction? • Can you call an agent in the evenings?

  13. RESPECT FOR PEERS Discussion Questions • While showing another broker’s listing, the seller made disparaging remarks about his current agent. What should you do?

  14. RESPECT FOR PEERS Discussion Questions • While showing another broker’s listing, you notice that some information in the MLS printout is incorrect, and the back door of the home does not lock securely. What should you do?

  15. RESPECT FOR PEERS Discussion Questions • If your seller has a pet, what would you advise him or her to do with the pet during showings and inspections? • How do you communicate the existence of pets in MLS?

  16. The Professional Approach To Real Estate: Professional Courtesies Training

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