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THE CONCEPT OF PROCESSES. This set of slides is intended to help explain to a group what is meant by ‘Business Processes’ and why the concept is so important in business design and performance improvement.

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the concept of processes
THE CONCEPT OF PROCESSES
  • This set of slides is intended to help explain to a group what is meant by ‘Business Processes’ and why the concept is so important in business design and performance improvement.
  • Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of ‘Managing by Design’, you know how each slide builds, and you are clear on the points you wish to make with them.
  • There are some associated notes to guide your use of these slides.
what is a process

Forward

Motion

Decelerate

Safely

Protect

Travellers

Smooth

Ride

Illuminate

Path

Follow

Path

WHAT IS A PROCESS?
  • Let us start with a readily understood example:What Do You Need From A Car?

Get from

A to B

(via C)

Safely

and in

Comfort

what is a process1

Store Fuel

Tank

Carburettor

Mix Fuel With Air

Ignite & Contain

Spark Plug

Transmit Force

into Rotary Motion

Crank

Smooth out Motion

Flywheel

Balance Torques

Differential

Tyre

Impart Force

To Road

WHAT IS A PROCESS?
  • So how does it do this: Example Automotive Process

Forward

Motion

what is a process2

Steering

Wheel

Silencer

Exhaust

Fuel Line

Fuel Tank

Shock

Absorbers

Battery

Inlet

Manifold

Coil

Spring

Coolant

Reservoir

Drum

Brake

Alternator

Brake Line

Accelerator

Brake Pedal

Radiator

Distributor

Differential

Engine

Master

Cylinder

Exhaust

Manifold

Disc Brake

Spark

Plugs

Gearbox

WHAT IS A PROCESS?
  • The Car as a Tapestry of Processes

Microsoft Illustration

what is a process3

How

Far?

How

Fast?

How

Smoothly?

How

Cheaply?

Capacity

Mix

Mix

Timing

Motion

Inertia

Inertia

Limit

Wear Rate

Wear Rate

WHAT IS A PROCESS?
  • Process Thinking and Design:

Forward

Motion

Tank

Carburettor

Spark Plug

Crank

Flywheel

Differential

Tyre

what is a process4

?

?

?

?

?

?

WHAT IS A PROCESS?
  • What Do You Need From Your Business?

Long

Term

Profitable

Growth

?

business as a tapestry of processes

Goods-in

Manufacture

Stores

QA

Distribution

Marketing

Research

Contracts

Design

Document

Control

Housekeeping

IT

Facilities

Maintenance

BUSINESS AS A TAPESTRY OF PROCESSES
what is a process5

How

Much?

How

Fast?

How

Accurately?

How

Cheaply?

Recruitment

Number

Number

Quality

Appraisal

Rewards

Growth

Design

Simple

Quality

Simple

Facilities

Size

Flow

Ease

Purchasing

Rate

Relationship

Cost

Production

Speed

Cycle

Finance

Flexible

Focused

WHAT IS A PROCESS?
  • How can you get Right First Time otherwise?:

ProductDelivery

process hierachy

ChangeProcesses

Fundamental Change

Trend Review

Management Processes

Incremental Change

Measurement

Direct

Operating Processes

Delivery

Support

PROCESS HIERACHY
  • Process Redesign
  • Implementation Plans
  • Annual Review
  • Process Control
  • Performance Mgt.
  • Problem Solving
  • Call Handling
  • Report Generation
  • Technical Support
  • Training
  • Shift Patterns
  • Cleaning
business in 3 dimensions

Business

Areas/

Product

Groups

(Validity)

Processes (Effectiveness)

A

B

C

D

K

L

Z

M

Y

X

Disciplines

/Activities

(Synergy)

BUSINESS IN 3 DIMENSIONS

An Organisation

models of reality one possible model

Support (Control)

Plan & Control

Finances

Ensure

Compliance

Provide & Maintain

Quality Mgt. System

Primary Process

Provide & Maintain

Supply Line

Plan & DistributeProducts

Develop

New Business

Introduce & Maintain

Products/Processes

ManufactureProduct

Provide & Maintain

Facilities

Provide, Enable &

Develop People R.

Develop

Information System

Support (Enable)

MODELS OF REALITYOne Possible Model...