Tracer Version 5 Overview. A newly designed, more intuitive user interface with improved organizational functionality VOX recording integration Desktop video recording capabilities A single, portable administrative interface based on Web services architecture
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VOX recording integration
Desktop video recording capabilities
A single, portable administrative interface based on Web services architecture
Digital station-side recording without computer telephony integration (CTI) dependenciesTracer 5 Key Feature Enhancements
Recording starts and stops when audio activity detection reaches a certain threshold
Commonly used by municipal departments, such as police and fire, as well as dispatch centers
Radio – Ai-Logix Analog Trunk Tap board required. If radio recording is enabled by using VOX the customer must provide a Digital to Analog Converter
Station-side – Ai-Logix Digital Station Tap board required (NGX). This allows for station side recording without CTI
Trunk-side – Ai-Logix Analog Trunk Tap board OR Ai-Logix Digital Trunk Tap boardVOX Recording
Integrated video replay to audit PC use during calls
Provides complete recording capabilities-both agent desktop activities and call recordings
Gauge agent productivity-are they focused on the caller, or on sending instant messages to friends?
Better identify best practices and improve training measures