Metrics and Quality Assurance. Metricus Tool for IT Performance Measurement. Metrics?. What do we struggle to do?. Create or modify reports easily from Service Now data Combine several different ways to look at data or visualize data in an interactive and useful way
Metricus Tool for IT Performance Measurement
Create or modify reports easily from Service Now data
Combine several different ways to look at data or visualize data in an interactive and useful way
See relationships or perform comparisons to look for ways to improve performance
Metrics, KPI’s and Reports add value by answering the following 3 questions:
How is my service or process performing?
How do I know?
Where do I need to improve?
Where does Metricus fit in?
BI and ETL tool
Provides simpler reporting from ServiceNow or other data sources
Dashboards and scorecards
Library of KPIs and metrics
Create custom dashboards, reports, analytics and scorecards
Produce consolidated views for functional areas such as the Service Desk
Produce high-level executive views
Drill-down into the data to reveal more detail
Create custom KPIs and metrics
Produce reports that can be scheduled to run at intervals and delivered through email or exported files
Access to the Metricus application and analytics is through a web browser
Access to the reporting and some scorecards are dependent on Microsoft BI reporting tools
Licensed users are currently restricted to department directors but we have just added licenses to expand
Reports can be sent to anyone and don’t require licensed access
MQAD will be conducting training
Metricus KB will be developed
Custom reports and dashboard construction can be obtained by service request to MQAD
Metricus knowledge sharing through a group or website