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ISO 20000 certification

iso 20000 certification

karenparks
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ISO 20000 certification

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  1. WhatisISO20000Certification? • ISO20000isaworldwidestandardthatspecifiesthecriteriaforITservicemanagement.OrganizationsthatachieveISO20000certificationhavedemonstratedthattheyhaveimplementedabest-practiceservicemanagementsystem(SMS)andarecapableofprovidingconsistent,high-qualityITservices. • WhyISO20000Certification? • ISO20000certificationisimportantbecauseithelpsorganizationstoimprovetheirservicemanagementprocesses.Thecertificationprovidesaframeworkfororganizationstofollowandsetsoutbestpracticesforservicemanagement.Italsoenablesorganizationstodemonstratetheircommitmenttoqualityandimprovetheirreputation. • Inaddition,certifiedorganizationsmaybeabletotakeadvantageofdiscountsfromsuppliersandreducedinsurancepremiums. • HowISO20000CertificationCanBenefitOrganizations? • AnorganizationthathasbeencertifiedtoISO20000knowsthatithasmetthedemandingrequirementsofaninternationallyrecognizedstandardforITSM.BenefitsofcertificationtoISO20000include: • Improvedcustomersatisfactionasaresultofmoreconsistentandeffectiveservicedelivery; • Reducedoperatingcostsasaresultofimprovedefficiencyandeffectivenessinservicemanagementprocesses; • Improvedabilitytorespondtochangesinbusinessneedsandmarketdemands; • Increasedcompetitiveness,bothinthelocalmarketandinexportmarkets,asaresultofdemonstratingbestpracticesinITSM; • HigherstaffmoraleasaresultofworkingwithinaninternationallyrecognizedframeworkforbestpracticesinITSM. • HowtoGetISO20000Certified? • TheprocessofgettingISO20000certifiedcanbecomplexandtime-consuming.Organizationswishingtoachievecertificationmustfirstundergoanaudittoassesstheircompliancewiththestandard. • Oncetheauditiscomplete,theorganizationmustworktocorrectanynon-complianceissuesidentifiedbytheauditor.Onceallissueshavebeenresolved,theorganizationcanapplyforcertification. • Certificationisgrantedoncetheorganizationhasmetalloftherequirementsofthestandardandpassedanauditbyanaccreditedcertificationbody. • WhoCanApply? • TherearenospecificindustryorsectorrequirementsforISO 20000 certification.Anyorganizationinanyindustrycanapply,providedthatitmeetstheeligibilitycriteria. • SomeofthemostcommonindustriesthatobtainISO20000certificationincludeinformationtechnology,telecommunications,bankingandfinance,healthcare,manufacturing,andretail.

  2. Conclusion ISO20000certificationisanimportantachievementforanyorganizationlookingtoimproveitsservicemanagementprocesses.Thecertificationprovidesaframeworkforbestpracticesandenablesorganizationstodemonstratetheircommitmenttoquality.Certifiedorganizationsenjoyimprovedcustomersatisfaction,reducedoperatingcosts,andimprovedabilitytorespondtochangesinbusinessneeds.ObtainingISO20000certificationisacomplexprocess,butthebenefitsmakeitwellworththeeffort.

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