Scrutiny Panel Support Packages. Enhancing co-regulation, empowering customers. The Purpose of the package.
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Enhancing co-regulation, empowering customers
Across the sector associations are training and supporting tenants to scrutinise their performance and support continuous improvement. At QHS we have developed packages that provide third party independent data for tenants to scrutinise about their organisation. Empowering tenants to collect their own data for scrutiny.
Not only do panel members select the questions but the system is flexible and can accommodate panel members conducting research calls themselves, from any location with internet access. Their results can be added to those of the professional independent staff at QHS, who can complete the bulk of calls that will be needed for reliable results.
QHS have other expertise that your scrutiny panel may wish to use. As a long-standing certification body for service excellence in the housing sector QHS can also offer: physical mystery shopping, telephone accessibility testing and on-site visits with an auditor. All of which can be commissioned by scrutiny panels from QHS for a one-off fee.
Tenant Research Manager
Office: 01260 295 826
Mobile: 07833 465 562