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Maximizes your productivity by allowing all of your business applications to converse with each other through CRM Integr

Unify all your services by integrating all-third party applications with your CRM platform. Make use of email integration, call support integration, live chat integration to enhance customer communications, sales, marketing and customer loyalty. The CRM integration allows the best possible use of all applications in the different departments and makes regular tasks easier.

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Maximizes your productivity by allowing all of your business applications to converse with each other through CRM Integr

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  1. CRM INTEGRATION Provide Seamless Connectivity And Build Valuable Customer Relations.

  2. What is CRM? In simple words, enterprises use a Customer Relationship Management (CRM) platform to interact, analyze, and build relationship with customers. To Brief It: • CRM centralizes the data collected by organizations from all the possible channels and thus forecasts and handles the needs of the customers and latent customers. • CRM helps enterprises maintain high level of customer satisfaction and increases retention.

  3. What are CRM Integrations? CRM integration enables organizations to connect its Customer Relationship Management (CRM) software with third-party applications. Example of a CRM Integration: • Integrating a company’s emails with CRM. (Source of next slide: Acmatel)

  4. Goals of CRM Integration • Boost Customer Retention • Build Stronger Customer Relationship • Build on Lead Quality • Generate More Leads • Nurture leads, • Attend to customer queries • Increase customer satisfaction • Increase revenue • Reduce operational costs (Source of Image: Freepik)

  5. Types Of Integrations

  6. Email Integration • Stay on top of your game by integrating your gmail, outlook or any other email sending platform with the CRM. • This makes it easy for agent to access all the emails from the same inbox without juggling between the softwares. • Using CRM telephony integration, you can send bulk emails and even automated no-reply calls. (Source of Image: OpenCRM)

  7. Social Media Integration Do You Know? • Around 3.81 Billion people are using social media. Social Media can effectively used to integrate social media leads into your data. • You can use real-time CRM tools to streamline the activities of the customers. • It is a huge opportunity to connect and engage in the manner preferred by customers.

  8. (Source of Image: Kapture CRM)

  9. Call Support Integration • Combine the CRM customer profiles with the call centers to streamline the resolution process and generate goodwill among customers. • Customer Support CRM integration can improve customer experiences and agent productivity. (Source of Image: Freepik)

  10. Team Communication Integration • Improve team coordination and accessibility by using the chat functionalities of the CRM. • Now there is no need to go back and forth between applications. (Source of Image: Freepik)

  11. Live Chat Integration • Using a live chat integration helps you interact with the people visiting your website and attracting potential customers. • You can also keep a track on the contact information and conversation history so that you are prepared when engaging with those leads.

  12. eCommerce Integration • eCommerce Integration helps you automatically sync products, contacts, and orders of the customers thus lets you understand the customer well and makes the shopping hassle free. • For example: While making a purchase it manages online payments, add new contacts, makes easy invoices payment and enables direct purchases.

  13. Calendar Integration • Be on time by syncing your Google or Outlook calendar with your CRM. • Calendar integration allows you to instantly log a meeting in your CRM, create meeting notices, and send invites to meeting guests.

  14. It is time to outshine your competitor by availing one of the best CRM Integrations from Kapture CRM. Source of Image- Mulesoft

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