1 / 69

Business Process Modeling

Business Process Modeling. Natural Conference Boston Dieter W. Storr Storr Consulting May 2004 info@storrconsulting.com. Business Process Modeling. eEPC extended Event-driven Process Chain. BPR Business Process Re-engineering. PCD Process Chain Diagram. KSD

kaori
Download Presentation

Business Process Modeling

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Business Process Modeling Natural Conference Boston Dieter W. Storr Storr Consulting May 2004 info@storrconsulting.com

  2. Business Process Modeling eEPC extended Event-driven Process Chain BPR Business Process Re-engineering PCD Process Chain Diagram KSD Knowledge Structure Diagram VACD Value-added Chain Diagram eERM extended Entity Relationship Model Dieter W. Storr -- info@storrconsulting.com

  3. Business Process ModelingContents • What is a Process - Example • What is a Business Process - Example • Examples of Daily Processes • PPT or Visio to Draw a Process • ARIS Toolset • Descriptive Levels in ARIS Dieter W. Storr -- info@storrconsulting.com

  4. Business Process ModelingContents • The ARIS House • Divide The Process in Views • Each View Has Models • Example "Improve Process" • Document and Workflow Management • Tool-supported Project Management • Process-oriented Thinking and Modeling Dieter W. Storr -- info@storrconsulting.com

  5. Business Process Modeling What is a process? A series of actions or steps towards achieving a particular end. Dieter W. Storr -- info@storrconsulting.com

  6. Business Process Modeling • Chemical Process • Peace Process • Troubleshooting Process • Legislative Process • Thinking Process • etc. Dieter W. Storr -- info@storrconsulting.com

  7. Business Process Modeling Printmaking Process Dieter W. Storr -- info@storrconsulting.com

  8. Energy Recycling System - Japan Dieter W. Storr -- info@storrconsulting.com

  9. Business Process Modeling What is a business process? Dieter W. Storr -- info@storrconsulting.com

  10. What is a Business Process? • Workflow is a term used to describe • the tasks, • procedural steps, • organizations or people involved, • required input and output information, • and tools needed for each step in a business process. Dieter W. Storr -- info@storrconsulting.com

  11. Business Process Modeling • One of the biggest executive frustrations is the gap between the strategic vision and operational execution. • For others, it is the gap between the business and the IT department. Dieter W. Storr -- info@storrconsulting.com

  12. Business Process Modeling • In order to compensate for these knowledge gaps, managers are increasingly turning to computer models to draft blue prints of their business processes. Dieter W. Storr -- info@storrconsulting.com

  13. Business Process Modeling • Software tools that can meet these needs are generally referred to as Business Process Modeling tools. • With these tools, managers, analysts and engineers are able to develop diagrams of a company's business processes. Dieter W. Storr -- info@storrconsulting.com

  14. Business Process Modeling • Business Process Modeling tools are part of a larger category of Business Process Management (BPM) tools. Dieter W. Storr -- info@storrconsulting.com

  15. Business Process Modeling • BPM (as a concept) is the alignment of an organization's processes with the • organization's strategic goals, • designing and implementing process architectures, • establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively". Source: BP Trends website Dieter W. Storr -- info@storrconsulting.com

  16. Business Process Modeling • BPM tools use business process models as a starting point for other automated efforts that include workflow systems, XML Business Process languages and packaged ERP systems. Dieter W. Storr -- info@storrconsulting.com

  17. Business Process Modeling • The goal of these tools is to allow management to control processes real time, changing steps or product flow automatically from a computer screen. Dieter W. Storr -- info@storrconsulting.com

  18. PPT or Visio -- a Solution? Dieter W. Storr -- info@storrconsulting.com

  19. Business Process Modeling • ARIS Toolset • Architecture Integrated Information System • Leading Tool (>40,000 licenses worldwide) • Used by, for example • 50 German universities • 40 US and Japanese Universities Dieter W. Storr -- info@storrconsulting.com

  20. ARIS • Concept and Software Tool • As a concept, ARIS is a framework for the description of commercial enterprises as well as business management application systems. • This concept is realized in the form of a software tool Dieter W. Storr -- info@storrconsulting.com

  21. Requirements Concept IT Concept Implementation Descriptive Levels in ARIS Problem Definition Information Technology Dieter W. Storr -- info@storrconsulting.com

  22. ARIS • To reduce the complexity of the process, all of its representative components are broken down into single views • Organization View • Data View • Function View (executing functions) • Resource View (resources of IT) • Control or Process View (restores the temporarily lost connections) -- includes the performance view Dieter W. Storr -- info@storrconsulting.com

  23. ARIS and the ViewDivision Dieter W. Storr -- info@storrconsulting.com

  24. The ARIS House Problem Definition Problemstellung Fachkonzept Requirements Concept Organization View DV IT Concept - - Konzept Implementierung Implementation Requirements Concept Fachkonzept Requirements Concept Requirements Concept IT Concept IT Concept IT Concept Implementation Implementation Implementation Implementierung Data View Control (Process) View Function View Dieter W. Storr -- info@storrconsulting.com

  25. ARIS -- Organization View • Enterprises are multilayered socio-technical constructs, subdivided into easily comprehensible units. • Once these segments are laid out, rules are determined and order models defined. The result of this order process is called organization, which are divided into • organizational and procedural structures Dieter W. Storr -- info@storrconsulting.com

  26. Organizational View Organizational Chart with Organizational Units ( = task performers) Dieter W. Storr -- info@storrconsulting.com

  27. Organizational View Extended Organizational Chart with Positions, which normally are filled by one person Dieter W. Storr -- info@storrconsulting.com

  28. The ARIS House Problem Definition Problemstellung Fachkonzept Organizational View Requirements Concept DV IT Concept - - Konzept Implementierung Implementation Requirements Concept Fachkonzept Requirements Concept Requirements Concept IT Concept IT Concept IT Concept Implementation Implementation Implementation Implementierung Data View Control (Process) View Function View Dieter W. Storr -- info@storrconsulting.com

  29. ARIS -- Data View • Logical data structure of the application case • Entities (offers, orders, suppliers) • Attributes are concrete characteristics of the entities (consists of) • Relations are logical correlations between entities, and are represented in ARIS by connections. Dieter W. Storr -- info@storrconsulting.com

  30. ARIS -- Data View • The data view uses for complex cases with highly formalized demands the enhanced Entity Relationship Model (eERM). Dieter W. Storr -- info@storrconsulting.com

  31. Data View Enhanced Entity Relationship Model (eERM) A complex structure must be created primarily from entity, attribute, and relationship types Dieter W. Storr -- info@storrconsulting.com

  32. ARIS -- Data View • To reduce the complexity of Entity Relationship Models, it is possible to externalize the attributes of entity and relationship types into independent diagrams – the eERM attribute allocation diagrams Dieter W. Storr -- info@storrconsulting.com

  33. Data View Enhanced Entity Relationship Model (eERM) Attribute Allocation Diagram Dieter W. Storr -- info@storrconsulting.com

  34. The ARIS House Problem Definition Problemstellung Fachkonzept Organizational View Requirements Concept DV IT Concept - - Konzept Implementierung Implementation Requirements Concept Fachkonzept Requirements Concept Requirements Concept IT Concept IT Concept IT Concept Implementation Implementation Implementation Implementierung Data View Control (Process) View Function View Dieter W. Storr -- info@storrconsulting.com

  35. ARIS -- Function View • Function is a technical task or activity within an object that is intended to support one or several business goals. • To represent objects of the function view and its relationships, ARIS use models known as function tree and objective diagram. Dieter W. Storr -- info@storrconsulting.com

  36. Function View Function Tree To reduce the complexity, functions are separated. The function tree shows this hierarchical separation. Dieter W. Storr -- info@storrconsulting.com

  37. Function View Objective Diagram (top and sub-objectives) Defines enterprise goals and constructs objective hierarchies. Dieter W. Storr -- info@storrconsulting.com

  38. The ARIS House Problem Definition Problemstellung Fachkonzept Organizational View Requirements Concept DV IT Concept - - Konzept Implementierung Implementation Requirements Concept Fachkonzept Requirements Concept Requirements Concept IT Concept IT Concept IT Concept Implementation Implementation Implementation Implementierung Data View Control (Process) View Function View Dieter W. Storr -- info@storrconsulting.com

  39. ARIS -- Control or Process View • The complexity reduction is now accomplished but the connections between these views as elements of the process are lost. • For this reason, another view will be created: the control or process view, which will describe the connections between the views. Dieter W. Storr -- info@storrconsulting.com

  40. Control (Process) View “Lean” Event-driven Process Chain (EPC) A coherent chain of events and functions that represent the logical sequence of a process, while indicating how to control an operational process. Dieter W. Storr -- info@storrconsulting.com

  41. Control (Process) View Extended Event-driven Process Chain (eEPC) eEPC results from a lean EPC, expanded with statements such as • input or output data; • performing organizational units or positions; • utilized application systems; etc.. • Just a model! Dieter W. Storr -- info@storrconsulting.com

  42. Control (Process) View Function Allocation Diagram (FAD) Mainly used to represent the input/output data of a function graphically. Dieter W. Storr -- info@storrconsulting.com

  43. Control (Process) View Value-added Chain Diagram (VACD)Represents the processes of the upper, or strategic, enterprise levels. It serves mainly as an introductory-overview model. Dieter W. Storr -- info@storrconsulting.com

  44. The ARIS House w/ Models Problem Definition Process Chain Diagram (PCD) Organizational View Requirements Concept Organizational Chart Implementierung Event-driven ProcessChain (eEPC)Function AllocationDiagram (FAD)Value-added Chain Diagram Function TreeObjective Diagram EntityRelationshipModel (eERM) Data View Control (Process) View Function View Dieter W. Storr -- info@storrconsulting.com

  45. Example “Improve Process” • The ordering of books for the university takes far too long -- in the opinion of most of the professors • A process chain diagram shall depict the library’s status quo • Create a model of the process • Determine weak points Dieter W. Storr -- info@storrconsulting.com

  46. Example “Improve Process” The process: • Book requirement occurred • Professor must fill out an ordering form • He must get: author, title, publisher, price • Send application to the budget representative for approval and signature Dieter W. Storr -- info@storrconsulting.com

  47. Example “Improve Process” The process: • Budgetary funds available? • Professor’s book request is rejected • Professor receives form with OK • Sends application to the library • Library examines list of book wholesalers • Book will be ordered at a dealer Dieter W. Storr -- info@storrconsulting.com

  48. ProcessChainDiagram (PCD)Colored Columns- Event- Function- Data- Media- To- Organizational Objects Dieter W. Storr -- info@storrconsulting.com

  49. Example “Improve Process” Weak Points: • Process without IT support (DB, Internet) • Budget representative (autonomous purchasing budgets) • Library should not be used to check wholesalers (Internet) • Information policy (book ordered or explanation for denial) Dieter W. Storr -- info@storrconsulting.com

  50. Example “Improve Process” Examine more closely: • Critical bottleneck is the library • Data flow “Examine Wholesaler List” should be analyzed more precisely • Wholesaler list doesn’t exist at all • Dealer card index, Excel file, handwritten list • “Guarded” by Ms. Maier, at the library Dieter W. Storr -- info@storrconsulting.com

More Related