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IMPLEMENTING eQMPs . Meeting Challenges, Creating Opportunities Kevin Hull Neptune and Company, Inc. May 13, 2009. What Is the Key Challenge?. An on-line eQMP isn’t (or shouldn’t be) just a paper document displayed on a screen It becomes something different, e.g.: Flexible Searchable

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Implementing eqmps

IMPLEMENTING eQMPs

Meeting Challenges,

Creating Opportunities

Kevin Hull

Neptune and Company, Inc.

May 13, 2009


What is the key challenge
What Is the Key Challenge?

  • An on-line eQMP isn’t (or shouldn’t be) just a paper document displayed on a screen

  • It becomes something different, e.g.:

    • Flexible

    • Searchable

    • Interactive

  • The key challenge is to make those features work for you


What is the process
What Is the Process?

  • Kickoff meeting(s) with the organization’s reps

  • Research/familiarization with the organization’s Quality System

  • Develop web site 1st draft

  • Demonstrate 1st draft to organization, discuss desired features

  • Develop revised draft including related features

  • Demonstrate revised draft to organization

  • Finalize the eQMP and related features

  • Handoff to local IT staff


Opportunity 1 customers
Opportunity #1: Customers

  • Who are the customers of the Quality Management Plan? Of the Quality System?

  • What are their expectations?

  • How can we meet or exceed them?


Each eqmp is unique
Each eQMP Is Unique

  • Analyze your customers

    • Internal

    • External

  • Determine what they need to know/what tools they need

  • Create “user views”


Region 2 user profile
Region 2 User Profile

  • QA Manager/Officer

  • Project Officer/Task Manager

  • Branch Chief/Section Leader

  • Division Director

  • Contracts/Grants Specialist

  • IT Staff

  • Field or Laboratory Specialist

  • Contractors/Grantees

  • Environmental Community


Oaqps user profile
OAQPS User Profile

  • Group Leaders/Project Managers

  • QA Managers

  • Work Assignment Managers

  • Funds Certifying Officials

  • Modelers/Data Users

  • Rule Writers

  • Administrative Personnel



Opportunity 2 format
Opportunity #2: Format

  • Accessing a web-based resource is different from reading a paper document

  • This led us to reconsider the format/ordering of traditional (R-2 based) QMPs

  • A more intuitive sequencing offers advantages

  • For quality professionals, an intuitive format leaps to mind…


Region 2 content outline
Region 2 Content Outline

  • QUALITY SYSTEM FOUNDATION

    • Introduction

    • Organizational Structure and Roles

  • PLANNING

    • Management of Systematic Planning

    • Planning for Environmental Information Products

    • Planning QA for Extramural Agreements

    • Information Quality Guidelines

  • IMPLEMENTATION

  • EVALUATION

    • Evaluation by the Region

    • Evaluation of Regional Operations

    • Quality Improvement

  • INFRASTRUCTURE

    • Procurement of Products and Services

    • Personnel Qualifications and Training

    • Documentation and Records


Oaqps content outline
OAQPS Content Outline

  • Foundation

  • Planning

  • Implementation of Work Processes

  • Assessment and Response

  • Infrastructure

  • Program-Specific Issues

    • Ambient Air Quality Monitoring

    • Emissions Inventory

    • Air Quality Modeling

    • Rule Writing

    • NAAQS Review Process

    • Economic and Cost Analysis


Opportunity 3 technology
Opportunity #3: Technology

  • Even if you understand your customers and choose an intuitive format, an eQMP can still face a familiar fate…


Building capability inside the eqmp
Building Capability Inside the eQMP

  • Hide/reveal feature

  • Roll over feature

  • Hot links

  • Version control


Building capability around the eqmp
Building Capability Around the eQMP

  • Training modules

  • Fillable forms

  • FAQs

  • Newsletter

  • Help/feedback links


Additional considerations
Additional Considerations

  • Compatibility with Agency and organizational requirements (e.g., Section 508)

  • Smooth handoff to local IT staff

  • Procedures for maintaining site and approving/tracking future revisions


Establishing an eqmp is a milestone not a finish line
Establishing an eQMP is a Milestone, Not a Finish Line


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