IMPLEMENTING eQMPs . Meeting Challenges, Creating Opportunities Kevin Hull Neptune and Company, Inc. May 13, 2009. What Is the Key Challenge?. An on-line eQMP isn’t (or shouldn’t be) just a paper document displayed on a screen It becomes something different, e.g.: Flexible Searchable
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IMPLEMENTING eQMPs Meeting Challenges, Creating Opportunities Kevin Hull Neptune and Company, Inc. May 13, 2009
What Is the Key Challenge? • An on-line eQMP isn’t (or shouldn’t be) just a paper document displayed on a screen • It becomes something different, e.g.: • Flexible • Searchable • Interactive • The key challenge is to make those features work for you
What Is the Process? • Kickoff meeting(s) with the organization’s reps • Research/familiarization with the organization’s Quality System • Develop web site 1st draft • Demonstrate 1st draft to organization, discuss desired features • Develop revised draft including related features • Demonstrate revised draft to organization • Finalize the eQMP and related features • Handoff to local IT staff
Opportunity #1: Customers • Who are the customers of the Quality Management Plan? Of the Quality System? • What are their expectations? • How can we meet or exceed them?
Each eQMP Is Unique • Analyze your customers • Internal • External • Determine what they need to know/what tools they need • Create “user views”
Region 2 User Profile • QA Manager/Officer • Project Officer/Task Manager • Branch Chief/Section Leader • Division Director • Contracts/Grants Specialist • IT Staff • Field or Laboratory Specialist • Contractors/Grantees • Environmental Community
OAQPS User Profile • Group Leaders/Project Managers • QA Managers • Work Assignment Managers • Funds Certifying Officials • Modelers/Data Users • Rule Writers • Administrative Personnel
Opportunity #2: Format • Accessing a web-based resource is different from reading a paper document • This led us to reconsider the format/ordering of traditional (R-2 based) QMPs • A more intuitive sequencing offers advantages • For quality professionals, an intuitive format leaps to mind…
Region 2 Content Outline • QUALITY SYSTEM FOUNDATION • Introduction • Organizational Structure and Roles • PLANNING • Management of Systematic Planning • Planning for Environmental Information Products • Planning QA for Extramural Agreements • Information Quality Guidelines • IMPLEMENTATION • EVALUATION • Evaluation by the Region • Evaluation of Regional Operations • Quality Improvement • INFRASTRUCTURE • Procurement of Products and Services • Personnel Qualifications and Training • Documentation and Records
OAQPS Content Outline • Foundation • Planning • Implementation of Work Processes • Assessment and Response • Infrastructure • Program-Specific Issues • Ambient Air Quality Monitoring • Emissions Inventory • Air Quality Modeling • Rule Writing • NAAQS Review Process • Economic and Cost Analysis
Opportunity #3: Technology • Even if you understand your customers and choose an intuitive format, an eQMP can still face a familiar fate…
Building Capability Inside the eQMP • Hide/reveal feature • Roll over feature • Hot links • Version control
Building Capability Around the eQMP • Training modules • Fillable forms • FAQs • Newsletter • Help/feedback links
Additional Considerations • Compatibility with Agency and organizational requirements (e.g., Section 508) • Smooth handoff to local IT staff • Procedures for maintaining site and approving/tracking future revisions