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COMPUTACENTER

SERVICES. COMPUTACENTER. KnowledgeCenter Template Version 2. KnowledgeCenter Template Version 2. KnowledgeCenter Template Version 2 KnowledgeCenter Features KnowledgeCenter Set-Up KnowledgeCenter Administration. KnowledgeCenter Features 3 Main Document Types - Known Errors

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COMPUTACENTER

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  1. SERVICES COMPUTACENTER

  2. KnowledgeCenter Template Version 2

  3. KnowledgeCenter Template Version 2

  4. KnowledgeCenter Template Version 2 KnowledgeCenter Features KnowledgeCenter Set-Up KnowledgeCenter Administration

  5. KnowledgeCenter Features 3 Main Document Types - Known Errors - Call Routing - KnowledgeBase RFC process for changes Article Proposals Search Document History Related Documents Access Control

  6. KnowledgeCenter Features 3 Main Document Types RFC process for changes - Requests for changes are logged and sent to the database administrator, and the document Owner (s). Article Proposals Search Document History Related Documents Access Control

  7. KnowledgeCenter Features 3 Main Document Types RFC process for changes Article Proposals - All KnowledgeCenter Users can Create proposals for new Documents. Search Document History Related Documents Access Control

  8. KnowledgeCenter Features 3 Main Document Types RFC process for changes Article Proposals Search - A simplified version of the Lotus Notes Search function has been implemented, that allows a more user-friendly search Document History Related Documents Access Control

  9. KnowledgeCenter Features 3 Main Document Types RFC process for changes Article Proposals Search Document History - The Document history, records all changes made to the current document Related Documents Access Control

  10. KnowledgeCenter Features 3 Main Document Types RFC process for changes Article Proposals Search Document History Related Documents - The related documents view, embedded in every document, shows the 5 documents from the same category, which most resemble the currently open document Access Control

  11. KnowledgeCenter Features 3 Main Document Types RFC process for changes Article Proposals Search Document History Related Documents Access Control - Access can be controlled up to document level

  12. KnowledgeCenter Set-Up Quick Setup - Setup can be completed within 20 minutes Easy Customisation - After Setup the Database can be customized easily

  13. KnowledgeCenter Set-Up Quick Setup - Setup can be completed within 20 minutes - Create Database using the KnowledgeCenterV2.NTF template - Create Groups for the different Access Levels - Assign Roles to the Groups - Start customizing the database through the Administration Page

  14. KnowledgeCenter Set-Up Easy Customization - The database can be customized to meet any project needs - Different functionality can be enabled or disabled through the Administration page - Database Name - Database Owner, and mail addresses - Left hand Menu-Blocks - Document Characteristics - Search settings - Settings of the Ticket Quality Feedback Tool

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