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Supervision

Saigon Institute of Technology. Supervision. CHAPTER 1 DEFINING THE SUPERVISOR’S JOB. Chapter Outcomes. Explain the differences among supervisors, middle managers, & top management Define supervisor Identify four functions in management process

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Supervision

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  1. Saigon Institute of Technology Supervision CHAPTER 1 DEFINING THE SUPERVISOR’S JOB

  2. Chapter Outcomes • Explain the differences among supervisors, middle managers, & top management • Define supervisor • Identify four functions in management process • Explain why the supervisor’s role is considered ambiguous • Identify the elements that are necessary to be successful as a supervisor

  3. Organizations & Their Levels • Common characteristics of organizations: • Has a purpose • Is composed of people • Has a systematic structure

  4. Organizations & Their Levels • Organizational levels Top Management Middle Managers Supervisors Operative Employees Exhibit 1-1 (p.5)

  5. Management Process • What is management? • Efficiency vs. Effectiveness • Efficiency – doing the task right • Resource usage (inputs & outputs) • Effectiveness – doing the right task • Goal attainment

  6. Management Process • 4 management functions: • Planning • Organizing • Leading • Controlling

  7. Supervisory role • Role of supervisors • Key person • Person in the middle • Just another worker • Behavioral specialist • Importance of supervisors • Change at operational level • More responsibilities as a result of wider span of control • Employee training to improve productivity

  8. Supervisory role (cont.) • Transition from Employee to Supervisor • Through the rank • New graduate • Class discussion on pros and cons • Do you want to be a supervisor? • Self reflection – your strengths and weaknesses

  9. Supervisory competencies • Technical competence • Ability to apply specialized knowledge/expertise • Interpersonal competence • Ability to communicate, understand, work with and motivate others • Conceptual competence • Ability to analyze and diagnose complex situation • Political competence • Ability to build and enhance power, and establish the right connections in the organization

  10. Supervisory competencies (cont.) Top Middle Supervisory Technical Interpersonal Conceptual Political

  11. Supervisory competencies (cont.) • This course • Conceptual knowledge • Practical skills • Subsequent lectures • Supervisory skills • Personal reflection

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