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Altai Certification Training Operation & Maintenance. Professional Services Altai Technologies Limited. Module Outline. AP Monitoring Firmware upgrade and factory default Issue checking Information collection for trouble shooting RMA. AP Monitoring. Wireless Performance Assessment.

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Altai certification training operation maintenance

Altai Certification TrainingOperation & Maintenance

Professional Services

Altai Technologies Limited


Module Outline

  • AP Monitoring

  • Firmware upgrade and factory default

  • Issue checking

  • Information collection for trouble shooting

  • RMA



Wireless Performance Assessment

  • Assessable Parameters

    • UP Time

    • RSSI

    • SNR

    • Link Throughput

    • Channel usage

    • Channel noise floor


System Status (A8n)Status>System

Uptime shows total time since last reboot


Radio Information (A8n)Status>Interface>Radio0>Status

  • Radio Info includes

  • Wireless Mode

  • Frequency

  • Tx Power (2.4GHz)

  • Mac Address


Sector Information (A8n)Status>Interface>Radio0>Channel Usage

Noise Floor


Network Statistics (A8n)

Status>Interface>ethernet>Statistic

Traffic info

  • Packet no.

  • Throughput (Kbps)


Association Statistics (A8n)Status>Interface>Radio0>Association List


Channel Information (A8n)Status>Interface>Radio0>Channel Usage


Link Throughput (A8n)

You can enable the Iperf server in the “Tools” of A8n for link throughput test.

When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.


AP Information (A8n)About

  • Version Info

    • Firmware version & built-time

    • MIB version

    • FPGA version (A8n)

    • Hardware version (A8n)



Channel Scan (A8n)

Tools>Channel Scan


Up Time & Radio Info (A2)Status>System

Uptime shows total time since last reboot

  • Radio Info includes

  • Wireless Mode

  • Noise

  • Frequency

  • Tx Power (2.4Ghz & 5GHz)

  • Mac Address


Client statistics a2
Client Statistics (A2)

The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar


A association ap mode a2
Aassociation -AP Mode(A2)

The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.


A association bridge mode a2
Aassociation -BridgeMode (A2)

The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar


AP Information (A2)Administration>About

  • Version Info

    • Firmware version & built-time

    • MIB version


Rogue ap detection
Rogue AP Detection

Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.


Channel Information (A2)Status>Rogue AP Detection


Up Time & Radio Info (C1n)Status>System

Uptime shows total time since last reboot

  • Radio Info includes

  • Wireless Mode

  • Noise

  • Frequency

  • Tx Power (2.4Ghz & 5GHz)

  • Mac Address


Rogue ap detection c1n
Rogue AP Detection (C1n)

Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.


A association ap mode c1n
Aassociation -AP Mode (C1n)

The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.


A association station mode
Aassociation -StationMode

The Stationassociation can be monitored by selecting 2.4G radio Association APunder the field of Status in the menu bar


AP Information (C1n)Administration>About

  • Version Info

    • Firmware version & built-time

    • MIB version



Firmware upgrade a8n
Firmware Upgrade (A8n)

Go to Administration -> Firmware Update to update the firmware

Browser


Software upgrade a2
Software Upgrade (A2)

The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively


Software upgrade c1n
Software Upgrade (C1n)

The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively


AP Software Reset (A8n)Administration>Factory Default

Reset to factory default configuration file

  • Following configurations will not be reset

  • IP Address

  • Subnet Mask

  • Gateway

  • DNS

  • 5GHz Bridge all configurations


AP Software Reset (A2)Administration>Factory Default

Reset to factory default configuration file

  • Following configurations will not be reset

  • IP Address

  • Subnet Mask

  • Gateway

  • DNS

  • 5GHz Bridge all configurations


AP Software Reset (C1n)Administration>Factory Default

Reset to factory default configuration file

  • Following configurations will not be reset

  • IP Address

  • Subnet Mask

  • Gateway

  • DNS

  • 5GHz Bridge all configurations


Hardware Reset

  • Hardware Reset

    • Reset to factory default without retaining IP address

    • Push and hold the reset button until the Power LED is off

Hardware Reset Button



Collecting debugging information
Collecting Debugging Information

When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us.

  • Check the power LED on the unit and make sure there is no power failure issue.

  • Check the Ethernet LED on the unit for any networking issue.

  • Connect to console and check if it is still working. A working console implies the system is still running. Or it is busy on something and giving slow responses to the commands

  • Check the network connection status with “ping” tool. Try to ping the network gateway,

  • ping devices inside the network and ping the internet with an IP address or with a host

  • name.

  • Check if the radio is still working by scanning the wireless beacons.



Collecting debugging information a8n
Collecting Debugging Information (A8n)

Download Configuration Files

Download the configuration file then send back to Altai.


Collecting debugging information a8n1
Collecting Debugging Information (A8n)

Download Logs

Download all log files then send back to Altai


Collecting Debugging Information (A2)

Capture all configurations of A2 on the web page then send back to Altai.

Like network configuration, VLAN setting, Wireless configuration…..


Collecting Debugging Information (A2)

Copy the syslog information and phase to a TXT then send back to Altai


Collecting Debugging Information (C1n)

You can upload or download the profile file from web page.

Download the configuration file then send back to Altai.


Collecting Debugging Information (C1n)

You can check the system log by adding a system log server or on the web page directly.

Copy the syslog information and phase to a TXT then send back to Altai




HW T&C

  • Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller

  • Standard Extended HW period is 12 months

  • Starting date for Extended HW will be the date following the expiry of Free HW or previous Extended HW

  • 1 week to inspect/reject product upon receipt, if defective

  • Introduction of the term “Defect Verification” to replace “Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1

  • Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide

  • A TT no. will be provided to customer for reference


TT Handling Procedures*

* Not applicable to C1



RMA (Except for C1n)

  • Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1)

  • An RMA no. will be provided to customer for reference

  • For out of warranty RMA, following terms need to be agreed by customer before sending back:

    • Cost of repair will be borne by customer

    • Exact cost of repair will be provided to customer in the form of quotation after pre-checking

    • A US$100 pre-checking fee and return freight charge will have to be paid by customer if no defect is found

  • Ship back within 5 days; pre-check result within 5 days or quotation within 15 days; repair/replace within 45 days

  • Warranty period remains unchanged or for 3 months, whichever is longer


RMA For C1n

  • The Customer shall request for RMA only when

    • there are collectively ten (10) or more failure units; or

    • the failure units can be returned with other Altai Product(s); or

    • the Customer agrees to pay for the return freight of fewer than ten (10) repaired/replaced units

  • Customer needs to complete TT form with self troubleshooting results completed in section E

  • Customer needs to wait for RMA number before shipping back to us





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