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Altai Certification Training Operation & Maintenance
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  1. Altai Certification TrainingOperation & Maintenance Professional Services Altai Technologies Limited

  2. Module Outline • AP Monitoring • Firmware upgrade and factory default • Issue checking • Information collection for trouble shooting • RMA

  3. AP Monitoring

  4. Wireless Performance Assessment • Assessable Parameters • UP Time • RSSI • SNR • Link Throughput • Channel usage • Channel noise floor

  5. System Status (A8n)Status>System Uptime shows total time since last reboot

  6. Radio Information (A8n)Status>Interface>Radio0>Status • Radio Info includes • Wireless Mode • Frequency • Tx Power (2.4GHz) • Mac Address

  7. Sector Information (A8n)Status>Interface>Radio0>Channel Usage Noise Floor

  8. Network Statistics (A8n) Status>Interface>ethernet>Statistic Traffic info • Packet no. • Throughput (Kbps)

  9. Association Statistics (A8n)Status>Interface>Radio0>Association List

  10. Channel Information (A8n)Status>Interface>Radio0>Channel Usage

  11. Link Throughput (A8n) You can enable the Iperf server in the “Tools” of A8n for link throughput test. When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.

  12. AP Information (A8n)About • Version Info • Firmware version & built-time • MIB version • FPGA version (A8n) • Hardware version (A8n)

  13. AP Alarm Information (A8n)

  14. Channel Scan (A8n) Tools>Channel Scan

  15. Up Time & Radio Info (A2)Status>System Uptime shows total time since last reboot • Radio Info includes • Wireless Mode • Noise • Frequency • Tx Power (2.4Ghz & 5GHz) • Mac Address

  16. Client Statistics (A2) The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar

  17. Aassociation -AP Mode(A2) The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

  18. Aassociation -BridgeMode (A2) The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar

  19. AP Information (A2)Administration>About • Version Info • Firmware version & built-time • MIB version

  20. Rogue AP Detection Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

  21. Channel Information (A2)Status>Rogue AP Detection

  22. Up Time & Radio Info (C1n)Status>System Uptime shows total time since last reboot • Radio Info includes • Wireless Mode • Noise • Frequency • Tx Power (2.4Ghz & 5GHz) • Mac Address

  23. Rogue AP Detection (C1n) Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

  24. Aassociation -AP Mode (C1n) The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

  25. Aassociation -StationMode The Stationassociation can be monitored by selecting 2.4G radio Association APunder the field of Status in the menu bar

  26. AP Information (C1n)Administration>About • Version Info • Firmware version & built-time • MIB version

  27. Firmware Upgrade and Factory Default

  28. Firmware Upgrade (A8n) Go to Administration -> Firmware Update to update the firmware Browser

  29. Software Upgrade (A2) The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

  30. Software Upgrade (C1n) The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

  31. AP Software Reset (A8n)Administration>Factory Default Reset to factory default configuration file • Following configurations will not be reset • IP Address • Subnet Mask • Gateway • DNS • 5GHz Bridge all configurations

  32. AP Software Reset (A2)Administration>Factory Default Reset to factory default configuration file • Following configurations will not be reset • IP Address • Subnet Mask • Gateway • DNS • 5GHz Bridge all configurations

  33. AP Software Reset (C1n)Administration>Factory Default Reset to factory default configuration file • Following configurations will not be reset • IP Address • Subnet Mask • Gateway • DNS • 5GHz Bridge all configurations

  34. Hardware Reset • Hardware Reset • Reset to factory default without retaining IP address • Push and hold the reset button until the Power LED is off Hardware Reset Button

  35. Issue checking

  36. Collecting Debugging Information When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us. • Check the power LED on the unit and make sure there is no power failure issue. • Check the Ethernet LED on the unit for any networking issue. • Connect to console and check if it is still working. A working console implies the system is still running. Or it is busy on something and giving slow responses to the commands • Check the network connection status with “ping” tool. Try to ping the network gateway, • ping devices inside the network and ping the internet with an IP address or with a host • name. • Check if the radio is still working by scanning the wireless beacons.

  37. Information Collection for Trouble shooting

  38. Collecting Debugging Information (A8n) Download Configuration Files Download the configuration file then send back to Altai.

  39. Collecting Debugging Information (A8n) Download Logs Download all log files then send back to Altai

  40. Collecting Debugging Information (A2) Capture all configurations of A2 on the web page then send back to Altai. Like network configuration, VLAN setting, Wireless configuration…..

  41. Collecting Debugging Information (A2) Copy the syslog information and phase to a TXT then send back to Altai

  42. Collecting Debugging Information (C1n) You can upload or download the profile file from web page. Download the configuration file then send back to Altai.

  43. Collecting Debugging Information (C1n) You can check the system log by adding a system log server or on the web page directly. Copy the syslog information and phase to a TXT then send back to Altai

  44. RMA

  45. Hardware Warranty

  46. HW T&C • Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller • Standard Extended HW period is 12 months • Starting date for Extended HW will be the date following the expiry of Free HW or previous Extended HW • 1 week to inspect/reject product upon receipt, if defective • Introduction of the term “Defect Verification” to replace “Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1 • Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide • A TT no. will be provided to customer for reference

  47. TT Handling Procedures* * Not applicable to C1

  48. Customer TT Form

  49. RMA (Except for C1n) • Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1) • An RMA no. will be provided to customer for reference • For out of warranty RMA, following terms need to be agreed by customer before sending back: • Cost of repair will be borne by customer • Exact cost of repair will be provided to customer in the form of quotation after pre-checking • A US$100 pre-checking fee and return freight charge will have to be paid by customer if no defect is found • Ship back within 5 days; pre-check result within 5 days or quotation within 15 days; repair/replace within 45 days • Warranty period remains unchanged or for 3 months, whichever is longer

  50. RMA For C1n • The Customer shall request for RMA only when • there are collectively ten (10) or more failure units; or • the failure units can be returned with other Altai Product(s); or • the Customer agrees to pay for the return freight of fewer than ten (10) repaired/replaced units • Customer needs to complete TT form with self troubleshooting results completed in section E • Customer needs to wait for RMA number before shipping back to us