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E2E UX Issues Investments CE Team. Alex Genov Staff User Experience Researcher July, 2007. New MCUI. Has the new MCUI been designed using the iterative approach? Design Test with customers Redesign Retest During Investments iterative studies, there have been some usability issues.

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e2e ux issues investments ce team

E2E UX IssuesInvestments CE Team

Alex Genov

Staff User Experience ResearcherJuly, 2007

new mcui
New MCUI
  • Has the new MCUI been designed using the iterative approach?
    • Design
    • Test with customers
    • Redesign
    • Retest
  • During Investments iterative studies, there have been some usability issues
consistent screen sections

Customer action section – Add data, make selection, answer question

Consistent Screen Sections
  • Teams need some standards as to the purpose of the sections of each screen, for example:

TEXT - Screen Title – action oriented + indicating purpose of screen

TEXT - Context – Why is customer on this screen? Some brief education on the topic. Some instructions on what to do.

TEXT – Preview of what’s to come next

Navigation

decoupling of navigation and decisions
Decoupling of Navigation and Decisions

Choice or decision

YES

NO

Navigation

BACK

CONTINUE

consistent way to layer information on the screen

Customer action section – Add data, make selection, answer question

Consistent Way to Layer Information on the Screen

More info for those who want it, not for those who need it!

Even More Info

TEXT – MINIMUM information to help the target customer complete the correct action below! More Info

Etc …

auto formatting entry fields
Auto Formatting Entry Fields
  • In every usability session I have conducted, there are a few customers whose expectations for auto-formatting of data entry fields are NOT met!
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