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MOŽNOSTI PRACOVNÍHO UPLATNĚNÍ PRO STUDENTY VOŠE ZLÍN V NĚMECKÉM PROSTŘEDÍ. Ondřej Zikmunda Recruitment Specialist GTS Brno s.r.o. – A Lufthansa Company 14.12.2011. Berlin. Dublin. Peterborough. Brno. Istanbul. Shanghai. Melbourne. Cape Town. Lufthansa GTS Brno - Introduction.

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mo nosti pracovn ho uplatn n pro studenty vo e zl n v n meck m prost ed

MOŽNOSTI PRACOVNÍHO UPLATNĚNÍ PRO STUDENTY VOŠE ZLÍN V NĚMECKÉM PROSTŘEDÍ

Ondřej Zikmunda

Recruitment Specialist

GTS Brno s.r.o. – A Lufthansa Company

14.12.2011

lufthansa gts brno introduction

Berlin

Dublin

Peterborough

Brno

Istanbul

Shanghai

Melbourne

Cape Town

Lufthansa GTS Brno - Introduction
  • Global Tele Sales Brno s.r.o. is a member of GTS Group – A Lufthansa Company, worldwide network of service centers and 100% daughter company of Deutsche Lufthansa AG.
  • Brno is 1 out of 8 centers, which form the global network of GTS Group
employer with a strong background
Employer with a strong background
  • Concern Deutsche Lufthansa AG
    • is an employer for almost 90 000 people
    • operates in 70 countries and is an owner of more than 270 aircrafts
    • weekly 12 700 flights and yearly more than 50 mil. passangers
  • GTS Group – A Lufthansa Company
    • is a worldwide employer of almost 1800 people
    • provides service for 41 markets in 27 different languages
    • yearly serves over 10 mil. customers
  • Global Tele Sales Brno s.r.o – A Lufthansa Company
    • Has been established in 2005
    • Currently employs more than 270 peoplewith 30 different nationalities
portfolio of services
Portfolio of services
  • Customer Service Department (cca 180 lidí)
    • Provides customer service for Central and Eastern European markets
    • Main service clients:
        • Deutsche Lufthansa
        • Swiss International Air Lines
        • Austrian Airlines
        • Brussels Airlines
        • British Midland Airways
portfolio of services1
Portfolio of services
  • Markets serviced from Brno:
    • Germany
    • Czech and Slovak Republic
    • Russian speaking countries
    • Poland
    • Hungary
    • Romania
    • Bulgaria
    • Serbia and Croatia
portfolio of services2
Portfolio of services
  • Services provided by GTS Brno:
    • Reservations, rebooking, irregularities
    • Travel agencies
    • Loyalty program Miles and More
    • Top clients – M&M, HON, SEN
    • Fulfillment – issueing of tickets
    • Credit cards payments
    • Non call tasks – Email, LH.com etc.
working conditions
Working conditions
  • Full time employment
  • Part time employment – available upon agreement, at least 3 months on full time basis due to necessary trainings
  • Shifts:
    • morning shift 6:30-15:00, afternoon shift 14:30-23:00 + 1x monthly also weekend

(with additional payment and extra days off)

  • Probation period 3 months, termination period 3 months
  • Paid annual vacation 4 weeks (20 work days)
  • Employment contract for unlimited period
training program
Training program
  • Previous epxerience or praxis not necessary
  • Full training provided for all positions
  • Training program is a part of employment
    • ( 1st day of training = 1st day of employment)
  • 3 weeks of theoretical group training in English language
  • 3 - 4 weeks of practical training in English and German language, individual form 1 to 1
  • Final exams at the end of theoretical and practical training - certificate
  • Costs of training covered by the company – Qualification agreement
benefits
Benefits
  • Modern workplace in center of Brno city
    • Spielberk Office Center
  • Dynamical and multinational environment
  • Employee dicsounts
    • Restaurants, language schools
    • Fitness, hotels, car rentals
    • Travel agencies etc.
benefits1
Benefits
  • Contributions for lunch vouchers, language courses and professional trainings
  • Discount for airline tickets
    • After 6 months of employment
    • Unlimited for employee and partner, up to 90% by ca 70 companies
    • Limited for parents and friends, up to 70% by ca 15 companies
  • Free time activities, team outings, sports, company parties
development opportunities
Development opportunities
  • Training program on regular basis, upskilling for more difficult and complex services, crosskilling for various clients.
  • Opportunities for business travels abroad (other centers in the GTS Group network or other Lufthansa locations.
  • Development program „Focus on you“ for young potentials
  • Career opportunities within the whole GTS Group and Lufthansa network
other information
Other information
  • Start dates in 2011:
    • January 2012
    • March 2012
    • June 2012
    • October 2012
  • Contacts:

Global Tele Sales Brno s.r.o. – A Lufthansa Company

    • Holandská 1, 639 00, Brno
    • Tel: +420 515 503 141, Email: ondrej.zikmunda@dlh.de
    • WWW.GLOBALTELESALES.CZ
global tele sale brno
Global Tele Sale Brno

Thank you for attention

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