1 / 18

Types of Information System – Communication & Collaboration Systems

Types of Information System – Communication & Collaboration Systems. 14 th November 2011. Communications and Collaboration Systems.

kalea
Download Presentation

Types of Information System – Communication & Collaboration Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Types of Information System – Communication & Collaboration Systems 14th November 2011

  2. Communications and Collaboration Systems • Type of “information system that enables more effective communications between workers, partners, customers, and suppliers to enhance their ability to collaborate” (Bentley & Whitten) • Be careful of definitions!

  3. Communications and Collaboration Systems • Communication is extremely important in organisations • Especially in information based organisations • Individuals often need information to do their work • Often the information they need is accessible through particular individuals • In order to access this information, effective communication may be neccessary

  4. Communications and Collaboration Systems • Collaboration is important in many organisations • In order to complete certain tasks, individuals may need to engage with each other • Therefore, effective forms of collaboration are important

  5. Communications and Collaboration Systems • 2 main types of communication: • Face to face communication • Computer-mediated communication • Benefits and drawbacks with each!

  6. Face to Face • Often sufficient to get responses and transmit information quickly • Reduces the amount of time spent waiting for a response • Does not leave a tangible information trail – good and bad depending on the situation

  7. Computer-Mediated Communication • Allows for effective and consistent communication between two or more individuals. • Good for information intensive interactions • Leaves a tangible information trail – good and bad depending on the situation

  8. Modes of Communication • Synchronous versus Asynchronous communication • Synchronous – instantaneous communication back and forth between the interacting parties • Facebook post or comment – most often there are time delays between the posts and comments • Asynchronous – delayed communication between interacting parties

  9. Synchronous Communication Mode • Face to face interaction – individuals communicate and respond directly in the interaction • Phone communication – similar to face to face • Some types of IT – instant messaging allows for synchronous communication

  10. Asynchronous Communication Mode • Delayed response and interaction between involved parties • Email – individuals may have received an email but may be unaware of it or just decide to respond at a later time • Instant Messaging – individuals may choose to ignore an instant message and choose not to respond for a period of time

  11. Importance of Communication Mode • Some individuals actively employ strategies when engaging in communication • For instance, individuals often differ in their relative control needs (Rennecker & Godwin, 2005) • Those with higher control needs most often employ these strategies

  12. Importance of Communication Mode • Individuals with high control needs may often choose to engage in different types of communication depending on the communication event • Rennecker & Godwin (2005) suggest individuals with high control needs will: • Engage in asynchronous communication when responding to a communication • Engage in synchronous communication when initiating a communication

  13. Communication and Collaboration with Constant Connectivity • The vast array of contemporary technology tools that individuals employ lead have distinct ramifications for communication and collaboration • The range of technology tools employed transcend beyond the traditional tools such as email, telephone, and memos. • Contemporary tools range from smartphones (Blackberries, iPhones, Androids) to social networks

  14. Communication and Collaboration with Constant Connectivity • There are a range of notable benefits associated with the range of available technologies for communication and collaboration • What are they? • What are the potential issues or drawbacks with such technologies for communication and collaboration • What are they?

  15. Communication and Collaboration with Constant Connectivity • First order effects • Increased Productivity • Increased access to information • Ability to contact individuals anytime/anywhere

  16. Communication and Collaboration with Constant Connectivity • Second order effects • Boundaries between work and social life diminished • Constant connection to the office • Expectations created by the use of these technologies

  17. Contemporary communication and collaboration tools • Twitter – sometimes known as micro-blogging • Allows individuals to transmit small amount of information • Small amount of information but often sufficient • What about taking Twitter inside the walls of the firm??

  18. Micro-blogging – Within the Organisation • Some recent studies have investigated the use of micro-blogging within the walls of the firm. • Can you think of any issues that may occur when doing this? • Informal nature of communication • What is appropriate use • How do you get people to contribute

More Related