Dispatchers

1. Dispatchers Dispatching Operations Department of Transportation Project

2. Objectives • List three items a Dispatcher does • List 7 types of dispatchers • Explain 3 work place environment issues • Explain two things about training • List the high and low earnings

3. Nature of Work • All dispatchers are assigned a specific territory and have responsibility for all communications within that area • Keep records • Logs • Schedules of the calls that they receive and of the transportation vehicles that they monitor and control • Listen and communicate effectively

4. Types of Dispatchers • 911 operators • Police, Fire Ambulance • Truck • Trucking companies • Coordinate trucks • Bus • Coordinate bus routes

5. Types of Dispatchers Continued • Train • Movement of trains safely and timely • Know track conditions, maintenance, other train positions • Taxi Cabs • Dispatch taxis in response to request • Tow Truck • Road service • Utilities • Monitor Gas, Water, Electric lines

6. Work Environment • Hectic –many calls could come in • Remain calm in emergency situations • Sit for a long time • Use computers, phones, 2-way radios • View monitors video displays

7. Training • Entry –level workers • Trained on the job • Many states require a type of training certification • Pass a written, oral, and performance test

8. Job Outlook • Dispatchers jobs are always needed • People leave • More goods get moved • Always emergencies • Earnings • Middle range • $25,200 and $39,040 • High • $53,250 • Low • $19,780

9. Resources • http://www.bls.gov/oco/ocos138.htm • http://www.collegegrad.com/careers/admin28.shtml • http://www.onetonline.org/link/summary/43-5032.00 • http://office.microsoft.com/en-us/images