Improve Your Business with BellSouth Technology

1. CLEC Users Group, June 22, 2004 Improve Your Business with BellSouth Technology

2. BellSouth Intellectual Property • Wholly Owned Subsidiary of BellSouth Corporation • Exclusive “Out” Licensing vehicle for BellSouth Innovations • Strategic Objectives: • Protection – Patents, Trademarks, Licensing • Leading Edge Technology – when we build it, or pay a third party to build it for us, we own it • Marketing • License to Interconnection and other customers You can use BellSouth Innovative Technology to improve your service to your customers

3. Billing Wireline / BroadbandMgt Revenue Assurance Process Improvement / Customer Care BellSouth Solutions Provisioning Systems

4. CBR Customer Billing Relationships Enterprise-Wide Customer View System Function: • Defines a hierarchical view of customers; associates individual accounts located in disparate systems and lines of business • Provides robust reward and contract management features Benefits: • Identify the total value of customers across multiple accounts, lines of business, geographies, systems and databases • Provide incentives to customers with reward and penalty capabilities

5. BCTSBroadband Capacity Tracking System System Function: • Facilitates retrieval, storage and reporting of DSL demand and capacity data • Predictive and analysis algorithms for determining additional capacity needs and implementing relief plans • OLAP interface Benefits: • Efficient allocation and provisioning of capital and resources for broadband service • Enables “just-in-time” capacity and deployment

6. Collocation eApplication System Function: • Allows on-line submission and distribution of collocation applications and firm orders • Calculates and tracks intervals for Service Quality Measurements mandated by state PSCs and FCC Benefits: • Eliminates manual processing in application process and provides auditable trail of response dates • Speeds internal distribution of the application • Developed by BellSouth and contractor

7. Digital Provisioning System System Function: Mechanizes the creation of the OSPE portion of DS1/DS3 design Enhanced service provisioning Benefits: Improves customer service and delivers faster provisioning capabilities by delivering enhanced Service Installation Guarantees Avoids substantial overtime and need to expand headcount in the Circuit Provisioning Group by saving approximately .5 hours for every order processed successfully

8. Service Models • BellSouth licenses directly to you • We provide complete technology transfer, you provide all install, support, and maintenance • BellSouth licenses to a 3rd party (ie a Systems Integrator) for sublicense to you • SI provides as much or as little as you wish What do you need? How can we help you?

9. Process • NBR Process – • BIP will review appropriate NBRs for opportunities to respond with technology solutions • Direct contact with BIP – • Inquiries for technology solutions can be made directly to: • Marty McLendon – Director, Technology Licensing • Martin.mclendon@bellsouth.com • (404) 249-2838 • Susan Hall Nix- Director, Techology Licensing • Susan.hall2@bellsouth.com • (404) 249-2853