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Resolving the “Lunch Crunch”. Harriet’s Place Strategy. Today’s Situation. Harriet’s Place is currently experiencing a “lunch crunch” Customers are waiting too long for tables The wait staff is overburdened How can we improve lunch operations?

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resolving the lunch crunch

Resolving the “Lunch Crunch”

Harriet’s Place Strategy

today s situation
Today’s Situation
  • Harriet’s Place is currently experiencing a “lunch crunch”
  • Customers are waiting too long for tables
  • The wait staff is overburdened
  • How can we improve lunch operations?
  • The “crunch” is particularly pressing from 12:00 to 1:00 p.m.
how did this happen
How Did This Happen?
  • Our location makes us an ideal lunch venue for students and hospital staff
  • Our organic and vegetarian specialties have become popular alternatives to fast food
  • Our reputation for good, inexpensive meals has spread throughout the community
available options
Available Options
  • Increase space in the dining room by building out into patio area
  • Hire additional wait staff for lunch service
  • Market and improve carryout service for customers who just want the food fast
  • Enlarging the dining room could make it possible for us to open Harriet’s Place for dinner as well as breakfast and lunch.
additional options
Additional Options
  • Recommend one or more of the strategies
  • Summarize the results if things go as proposed
  • What to do next
  • Identify action items
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