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An Innovative Process for Improving Campus Climate

An Innovative Process for Improving Campus Climate. Hanna Erpestad Dean of Liberal Arts & Sciences Kent Richards Director of Accreditation, Research, and Assessment. Background . Reorganization Employee Discontent HLC – “Quality Culture Survey” Task Force Created . Task Force .

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An Innovative Process for Improving Campus Climate

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  1. An Innovative Process for Improving Campus Climate • Hanna Erpestad • Dean of Liberal Arts & Sciences • Kent Richards • Director of Accreditation, Research, and Assessment

  2. Background • Reorganization • Employee Discontent • HLC – “Quality Culture Survey” • Task Force Created

  3. Task Force • “Quality Culture Survey Team” • Charge: Recommend a way forward • Members Recruited • No Administrators • Open Meetings • Public Recommendation

  4. Task Force Recommendation • A permanent Campus Culture Committee, charged with: • Fostering a culture of trust and respect characterized by consultation and communication. • Monitoring the health of our campus culture through regular administration of the PACE Survey, reviewing the results, and recommending appropriate actions.

  5. Structure • Campus Climate Committee • Volunteers (14) • Administrator Co-Chairs • President ex-officio

  6. Committee Name Culture: The collective behavior of the people that are part of an organization. Climate: The prevailing conditions that affect satisfaction and productivity at any given time. Climate is a subset of culture.

  7. Process • Annual Retreat • Monthly Meetings • Transparency – e.g. Minutes • PACE Survey • (Personal Assessment of the College Environment) • Listening Sessions • “What’s on the Radar?” • Formal Recommendations • Formal Responses

  8. Recommendations – Yr1 #1 – Email Etiquette #2 – Employee Safety #3 – Social Interaction #4 – Position Changes / Vacancies #5 – Administratively Assigned Duty Days #6 – Exit Interviews / Employee Separations #7 – Administration to Employees Communication

  9. Recommendations Template • Date • Issue • Background • Recommendation • Example: Social Interaction

  10. President’s Responses • Formal (Written) • Public • Template • Action • Timeline • Expected Results • Contact Person • Example: Social Interaction

  11. Necessary Conditions - Factors Leading to Success - • Trust • Within Committee • Campus with Committee • President • Assumption of Good Faith

  12. Building Trust • Leverage Existing Trust • Transparency • Clear Ground Rules • Committee Confidentiality • Issues, not People • Modeling Trust

  13. Transition to Second Year • Annual Report • Tracking Results • PACE Survey Re-administration • Sensitive Topics, Urgent Matters • Points of Pride

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