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Workshop II Early identification of skill needs in selected sectors. Rapporteur: Ralf Mytzek WZB Social Science Research Center Berlin. Tourism sector (ref. Lothar Abicht, Henriette Freikamp, ISW, Halle - Germany). Focus : Trend qualifications in Tourism in Germany

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workshop ii early identification of skill needs in selected sectors

Workshop IIEarly identification of skill needs in selected sectors

Rapporteur:

Ralf Mytzek

WZB Social Science Research Center Berlin

tourism sector ref lothar abicht henriette freikamp isw halle germany
Tourism sector(ref. Lothar Abicht, Henriette Freikamp, ISW, Halle - Germany)
  • Focus: Trend qualifications in Tourism in Germany
  • Method: trend scouting and interviews in trend setter companies
  • Results:
  • Identification of general requirement and complex qualifications
  • development of 9 complex qualifications, e.g. „Traveldesigner“ designs individual journeys for single persons or groups
service sector ref sibylle herman fhiao stuttgart germany
Service sector(ref. Sibylle Herman, FhIAO Stuttgart - Germany)
  • Focus: Standardization and increasing complexity in hotel business
  • Method: Case study at Accor Hotels in Germany
  • Results:
  • Identification of skill needs following technological changes and major change of work processes
  • occupational groups and time dimension are included
service sector prognosed future tasks and qualification needs at accor
Service sector –Prognosed future tasks and qualification needs at Accor

Step 0

Step I

Step II

Step III

care-why

controlling & coaching

development of forecasts

Directors

definition of room rates

know-why

opening / closing of room ratesupselling-downselling

monitoring

know-how

Reservation / Receptionists

making reservations

monitoring of market, changing rates

making reservations

know-what

routine tasks

Revenue-Manager

Computer system

monitoring system in greece ref olympia kaminioti paep athens greece
Monitoring system in Greece(ref. Olympia Kaminioti, PAEP Athens - Greece)
  • Focus: First comprehensive systematic approach to analyze skill needs for Greece
  • Method: holistic approach combining various quantitative data sets with qualitative data
  • Results of conceptual phase:
  • Forecast of skill needs by sector as well as occupation on national and regional level
  • Mismatch figures are influenced by other variables than qualification
knowledge workers for modern economies ref richard pearson ies brighton uk
Knowledge workers for modern economies (ref. Richard Pearson, IES Brighton - UK)
  • Focus: Identification of the structural trends affecting skill needs in UK
  • Selected Results: Characteristics of knowledge workers
  • Higher level occupations, higher skills within occupations
  • Personal/core skills critical
  • Shortening life of skills
  • Continuous learning needed
skill needs identification multidimensional approach ref theo reubsaet revice nymegen netherlands
Skill needs identification – multidimensional approach (ref. Theo Reubsaet, REVICE Nymegen - Netherlands)
  • Focus: Analysis of skill needs in machine and recycling industries
  • Method: use of secondary data and case studies
  • Results:
  • increasing demand for higher educated staff of diverse backgrounds
  • increasing need for commercial skills at all levels
  • operative, unqualified workforce will be decreasing
qualification trends in the automotive sector ref norbert bromberger fbh cologne germany
Qualification trends in the automotive sector (ref. Norbert Bromberger, FBH Cologne - Germany)
  • Focus: Sector specific analyze
  • Method: multi-methodological approach using expert networks
  • Results:
  • Technological innovations do not necessarily lead to new economic sectors
  • Traditional structures are changing, e.g. enrichment through knowledge-based aspects - especially in technical industrial fields
  • Increasing impact of knowledge economy in SME’s predominantly takes place in an evolutionary way
preliminary common results
Preliminary common results
  • There is a direct relation between occupations and skill requirements
  • Some sectoral occupations and skill requirements are similar in industrialized countries
  • Differences in sectoral occupations and skills requirement across industrialized countries can be explained by diverse educational systems, structural differences and/or national institutional varieties.

Examples:

  • Tourism - different travel destinations
  • Recycling - legal frameworks e.g. in Netherlands, Germany, Austria lead to professionalization
toward a knowledge society
Toward a knowledge-society?
  • Enrichment of traditional jobs by elements of knowledge, but the majority of job are still “real”
  • Higher qualification within most occupation
  • Possible decrease of qualification by automatization and standardization
  • element of an emerging “knowledge-society” are found