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Let your dreams fly

Let your dreams fly. Corporate profile . Let your dreams fly. Summerwind GSA is the General Sales Agent leader in Spain with more than 20 years of experience in the aviation consulting and tourism market, a lways dedicated exclusively to represent airlines.

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Let your dreams fly

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  1. Let your dreams fly Corporate profile

  2. Let your dreams fly Summerwind GSA is the General Sales Agent leader in Spain with more than 20 years of experience in the aviation consulting and tourism market, always dedicated exclusively to represent airlines. With own offices and expert Sales Representatives strategically located in most important cities of Spain: Madrid, Barcelona, Alicante (south) and Bilbao (north) and with International offices in Portugal ( Lisbon) and Morocco ( Casablanca) we can assure our airlines clients a full commercial coverage.

  3. Our Clients Singapore Airlines * Blue Air Romania * Air Moldova * LAM Mozambique Binter Canarias * SATA International and Air Acores * Pullmantur Air

  4. Our Services

  5. Advantages of having a GSA An immediate distribution of financial risks: • A better and bigger profitability on assets. • A decrease of own investment, never affecting own strategy. • Mutation of fixed costs into variable costs. Does away with labor costs: • Avoids the ageing of own labor force. • Risks are past on to a third party. • Outsourcing of non critical business activities. • Operating a highly specialized and precise service at a lesser cost. Improves reaction ability to environmental changes • By achieving more flexible and efficient structures. • Easiness in handling. • Allows the company to focus on other areas.

  6. Our Services We provide to airlines a wide range of outsourcing services, in the fields of: • Passenger & Cargo GSA. • Sales & Marketing. • Call Center Services. • Airport Representation. • Aviation Consulting, catering and sale on board. • BSP/IBCS Management. • Advertising & PR. • Legal & Financial Services.

  7. Passenger & Cargo GSA • Help desk, booking and ticketing center for: • B2B: IATA and NON IATA travel agencies. • Groups. • B2C: Direct passengers. • Assistance for Frequent Flyer Program. • Attention of customer complaints under airline parameters. • Taylor made representation if requested by our customer: Hiring an exclusive office and dedicated staff: • Possibility for the Airline Country Manager to work in the GSA office. • Space in GSA office for airline branding.

  8. Sales & Marketing Our specialized Sales Rep team is fully dedicated for developing: • In house visits to all segments: Travel Agencies, Tour Operators, Business Companies previously appointment with the Travel Manager. • OLTAs daily monitoring to check how is the airline showed and to correct issues. • Sales Blitz campaigns. • Participation in seminars, travel fairs and workshops. • Organization of Press Trips and Fam Trips. • Advertising advise and guidance. • Contact to tourist boards, consulates, embassies and associations for ethnic passenger. • Sales Report ,weekly or monthly as Airline requested. • Multi-email newsletters & offers to our own database with over 10.000 travel agencies email address. • Signed of corporate agreements.

  9. Call Center • Creation of exclusive phone number “902 “ for the airline. • Phone answering and call distribution under airline service standards and requirements. • Call reporting and a exclusive system for on-line statistics with unlimited use for the airlines. • Call center measurement by Dialoga System: call recording, waiting messages, calls diverts, etc. Airport Representation • Airport tickets desk last minute sales, excess baggage collection and customer • assistance. • Handling and Ramp supervision. • IATA/IOSA QR Quality Reports

  10. Aviation Consulting • SPA & Interline agreements. • Fares and market analysis. • Distribution advise, relation with mayor GDSs and Hosts. • Loading fares in ATPCO. • Institutional Relations: Spanish civil aviation, chambers of commerce, etc. BSP / IBCS Management • ADM/ ACM processing. • Ticketing Authority. • Refunds and waiver process. • Statistics and market analysis. • IBCS consolidators partners with TAL AVIATION. • IBCS: Instruction to the IATA BSP product that help airlines cost saving. • IBCS: global reach, presentation of new markets like South America & Africa.

  11. Advertising & Press Relation • Contact with most important tourism media. • Exclusive press release. • Relation with advertising agencies. • Advice about the different media channel. • 2.0 Social Media management. • Merchandising measurements. Legal & Finance • Our own attorney services for fully comply with local requirements. • Accounts & finance. • Billing and statements. • Bank guarantees.

  12. Contact us: j-boe@summerwind.es www.summerwind.es Follow us:

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