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GovTech South Africa 2013 Innovation & Excellence Joe Flynn. Accenture – Innovation Successes in the Public Service. Schiphol Airport Amsterdam No-Q story Indian National ID ( Aadhaar ) story Accenture Questions . Agenda. Schiphol Airport - No-Q - Self Service Border Control.
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Client Overview and Change Drivers
The “Gates As A Service” model
Current status and Future Plans
The Passenger Flow . . What happens through an eGate
Schiphol (airliners, shops)More travelers, pleasant experience, no hassle !
IND, Responsible for the Dutch BorderUphold the Immigration laws !
KoninklijkeMarechaussee, Schiphol police forceSecurity is key !
Question: ‘Who is going to pay for the implementation of the e-gates’
Different stakeholders with different interests
“Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated at reasonable cost for the stakeholders involved”.
Causes for Action
Increasing complexity for all stakeholders involved
Gates-as-a-Service (in line with SaaS)
Comparable to ‘leasing’
No-Q is the first project to introduce the GaaS Model
36 gates installed since 2012
Arrivals / Departures / Transfers
Meeting and exceeding the service levels
1 millionth passenger past through gates in January 2013
Arrival of Passengers
Border Guard Supervisor – Monitoring Station
Safe & quick border experience
Improved Traveller Facilitation Services
Gerd Leers Minister of Immigration visits the eGates at Schiphol
The Aadhaar Story
NREGA Job card
Voter ID CardAadhaar Overview
Biometric DataData Collected for Aadhaar
Resident Finger Prints
New and increased pressures on governments:
Public Services of Today and the Future Face a More Challenging Environment
Accenture partners with our Public Sector clients to deliver better social, economic and health outcomes
Business as usual is no longer an option
We deliver Unique Identity Services to government agencies in a way that:
and National ID
Passports and Visas
Citizen Benefits Programmes
Automated Border Control
What Is It?
“Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual.
By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.