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GovTech South Africa 2013 Innovation & Excellence Joe Flynn. Accenture – Innovation Successes in the Public Service. Schiphol Airport Amsterdam No-Q story Indian National ID ( Aadhaar ) story Accenture Questions . Agenda. Schiphol Airport - No-Q - Self Service Border Control.

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GovTech South Africa 2013 Innovation & Excellence Joe Flynn

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accenture innovation successes in the public service
Accenture – Innovation Successes in the Public Service
  • Schiphol Airport Amsterdam No-Q story
  • Indian National ID (Aadhaar) story
  • Accenture
  • Questions


no q agenda
No-Q Agenda

Client Overview and Change Drivers

The “Gates As A Service” model

Current status and Future Plans

The Passenger Flow . . What happens through an eGate


schiphol client context
Schiphol - Client Context

Schiphol (airliners, shops)More travelers, pleasant experience, no hassle !

IND, Responsible for the Dutch BorderUphold the Immigration laws !

KoninklijkeMarechaussee, Schiphol police forceSecurity is key !

Question: ‘Who is going to pay for the implementation of the e-gates’

Different stakeholders with different interests

no q assignment
No-Q Assignment

“Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated at reasonable cost for the stakeholders involved”.

Interesting features:

  • Contract for between 36 and 80 gates over 5 year term.
  • The contract contains Implementation and Maintenance for up to 5 years.
  • Accenture will procure the eGates from Vision-Box and lease them to the client. During the lease period, the gates are Accenture property.
  • Predictable cost model. We charge a fixed amount per installation and an fixed amount per month of maintenance. Next to this, we have a change control process and a ratecard for hiring people.

The challenge!

schiphol why egates
Schiphol – why eGates





Causes for Action

Increasing complexity for all stakeholders involved

schiphol gates as a service gaas
Schiphol – Gates As A Service (GaaS)

Gates-as-a-Service (in line with SaaS)

Comparable to ‘leasing’

Main differences

No-Q is the first project to introduce the GaaS Model

delivery review and future plans
Delivery Review and Future Plans

36 gates installed since 2012

Arrivals / Departures / Transfers

Meeting and exceeding the service levels

1 millionth passenger past through gates in January 2013

Future plans:

  • Discussing about expanding the scope, e.g. with another biometric modality, other types of passengers (children, third country nationals, non-European citizens, visa holders, etc.)
  • Incorporate the eGates in the large Schiphol reconstruction that will occur, centralising Border Control, Security and Customs, profiling and e-Boarding
  • Expand to other airports and/or seaports
  • Happy Flow
schiphol passenger flow
Schiphol – Passenger Flow

Arrival of Passengers

schiphol passenger flow1
Schiphol – Passenger Flow

E-Passport authentication

schiphol passenger flow2
Schiphol – Passenger Flow

Facial Recognition

schiphol passenger flow3
Schiphol – Passenger Flow

Liveness Detection

schiphol passenger flow4
Schiphol – Passenger Flow

Border Guard Supervisor – Monitoring Station

schiphol passenger flow5
Schiphol – Passenger Flow

Safe & quick border experience

netherlands egates success story
Netherlands eGates (Success Story)

Improved Traveller Facilitation Services

Gerd Leers Minister of Immigration visits the eGates at Schiphol

Fast Facts

  • 36 eGates installed in Schiphol;
  • 6 banks of 6 gates. 12 at Departures in Terminal 3, 12 at Arrivals in Terminal 3 and 12 at the Schengen / Non-Schengen transfers;
  • The Netherlands does entry / exit passport checks for the flights in and out the Schengen area.
  • 200,000 passengers a month;
  • More than 1 million passenger processed from the eGates deployment ;
  • Fast, 8.6 seconds on average;
  • >95% success rate processed without manual intervention:
  • The physical eGates and the eGates software have been developed by Vision-Box, The monitoring Application and the integration with the government backend by Accenture;
  • Accenture and Vision-Box assisted the Netherlands Police in designing from a physical, software and workflow perspective the bespoke eGates that are currently deployed.

Innovation, Infrastructure & Inclusion

  • Helping UIDAI build a foundation for a new India

The Aadhaar Story

aadhaar overview

Ration Card

Drivers License


PAN Card

NREGA Job card

Voter ID Card

Aadhaar Overview
  • Aadhaar is a pure ID issued by the GoI to all residents
  • Online ID platform which maintains latest resident information
  • Portable Online ID can be used for Authentication anytime, anywhere
  • All current valid PoI/PoA documents issued for specific purposes
  • Used as PoI/PoA in the absence of a pure ID
  • Common identifier lacking between these databases


data collected for aadhaar
Demographic Data

Biometric Data

Data Collected for Aadhaar
  • Compulsory data:
    • Name, Age/Date of Birth, Gender and
    • Address of the resident.
  • Optional data:
    • Introducer data for verification and/or
    • Name of a relative
    • Phone no., email address
    • Capture RGI’s TIN no. if available
    • Bank account consent



Resident Finger Prints




accenture health and public service practice
Accenture Health and Public Service Practice

New and increased pressures on governments:

Public Services of Today and the Future Face a More Challenging Environment






  • Increasing citizen expectations
  • More citizens expect greater range of social support services e.g. unemployment insurance, job training
  • Macroeconomic and environmental conditions
  • Customers have cut back spending
  • Increased borrowing
  • Declining GDP rates
  • Unemployment
  • Green infrastructure and energy
  • Need for austerity
  • Governments facing severe budget constraints
  • Higher deficits
  • Changing demographics
  • Rising middle classes
  • City-based economies
  • Rural-Urban migration
  • Globalisation
  • Financial Volatility
  • New Public / Private collaboration
  • Competition from Low-cost countries
  • Increasing technology

Accenture partners with our Public Sector clients to deliver better social, economic and health outcomes

Business as usual is no longer an option

unique identity services
Unique Identity Services

We deliver Unique Identity Services to government agencies in a way that:

  • Facilitates legitimate travel, trade, commerce, and benefit distribution
  • Enhancessecurity,
  • Reducesfraud,
  • Protectsthe privacy of the individual
  • Reduces the total cost of ownership and operations



and National ID

Passports and Visas

Citizen Benefits Programmes

Automated Border Control

unique identity
Unique Identity

What Is It?

“Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual.

By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.