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How the Workplace is Changing. New Faces in New Jobs More minorities are moving into managerial, executive & professional careers More Women & Immigrants In 2000, Euro-American Women & Minorities = 65% of workforce = 30% of middle management = 5% of top management positions
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How the Workplace is Changing • New Faces in New Jobs • More minorities are moving into managerial, executive & professional careers • More Women & Immigrants • In 2000, Euro-American Women & Minorities = 65% of workforce = 30% of middle management = 5% of top management positions • By 2045, Minority population = 86% of U.S. population growth Purchasing power will increase to 32% of disposable income
New Terms We Use for People • African Americans • Arab Americans • Asian Americans • Chinese Americans, Asian Indian Americans • Euro-Americans • Latino Americans • Mexican Americans, Puerto Rican Americans • American Indians
Other Diverse Groups • Persons with Disabilities • Gay, lesbian, and bisexual persons • Older persons • Obese persons
Diverse Backgrounds = Diverse Styles • Career Women • Men • African Americans • Asian Americans • Arab Americans
Diverse Backgrounds = Diverse Styles • Latino Americans • Gay persons • Persons with Disabilities • Obese persons • Older persons
New Approach = Substance vs. Style Key Performance Questions • Does the employee's decision meet the criteria we set? • Has the employee achieved the goals we set? • Has the employee maintained the quality standards we set? • Are the bottom-line results good?
New Ways of Working Together • Self-managing teams • Leaders who facilitate team meetings & help teams to reach consensus • Consultants and technical experts who function more as professionals than as traditional employees
Key Trends: Need for Multicultural Leadership Skills • Shortage of qualified, educated workers • U.S. workforce is becoming more diverse at all levels • Intensely competitive global marketplace • Growth of subcultural groups = growth of subcultural market segments • Global marketplace success depends on building profitable relationships in countries where an organization does business
10 Payoffs for Managing Diversity Well • Attracting & Retaining the Best People • Increasing Organizational Flexibility • Greater Market Share • Reducing Costs • Improving the Quality of Management
10 Payoffs for Managing Diversity Well 6. Creating & Innovating More Powerfully 7. Solving Problems More Effectively 8. Increasing Productivity 9. Contributing to Social Responsibility 10. Bottom Line: Increased Profits
5 Steps to Building Diverse People Skills • What is culture? How does it affect us? • How is my own culture different from others? • “I’m not biased, but…” • What’s it like to be you? • Build interaction skills.
What barriers to career success do you face? How did it get that way? What’s going on now? How do you see the world? How can I work most effectively with you? How can I apply my new knowledge & practice multicultural skills? Stereotypes & myths vs. reality Connections to the past Current profile Cultural worldviews, values, customs, issues Leadership challenges & opportunities Finding Out What It’s Like to Be You