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Certificate IV Business Administration. BSB404B Develop Work Priorities. Faculty of Business & Computing. Unit Descriptor. This unit covers the skills and knowledge required to : plan one’s own work schedules Monitor and obtain feedback on work performance and development

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Certificate IV Business Administration


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certificate iv business administration

Certificate IVBusiness Administration

BSB404B

Develop Work Priorities

Faculty of Business & Computing

unit descriptor
Unit Descriptor

This unit covers the skills and knowledge required to:

  • plan one’s own work schedules
  • Monitor and obtain feedback on work performance and development
  • Take responsibility for one’s own career planning and professional development
learning outcomes
Plan and complete own work schedule

Monitor own work performance

Coordinate professional development

Learning Outcomes
why plan
What are the advantages?

You – individually

The – organisation

The – family

The – community

The industry that you work in

Why Plan ?
importance of planning
Importance of Planning

Anyone who fails to plan, plans to fail!

work objectives outcomes
Work Objectives/Outcomes
  • KRAs
    • Key result areas
  • KPIs
    • Key performance indicators
planning cycle
Planning Cycle

Strategic Plan

Business Plan

Operational Plans

Position Summaries or Job Descriptions

Work Plans

the power of a paradigm
What is your understanding of a paradigm?

Why is it important in this unit?

Small group discussion.

The Power of a Paradigm
the power of a paradigm1
The Power of a Paradigm
  • Behaviour
  • Attitude
  • Mind Maps of Perception
paradigm defined
Covey says paradigm was “originally a scientific term . . . more commonly used today to mean a model, theory, perception, assumption, or frame of reference”.

Page 23, Covey, Seven Habits of Highly Effective People

Perception includes: filtering, arranging, responding to what we sense.

Paradigm Defined
mind maps
The way things are – REALITIES

The way things should be – VALUES

Our attitudes and behaviours grow out of these assumptions.

The way we see things is the source of the way we think and the way we act.

Mind Maps
positive organisational role model
Who are role models for you?

What is it that they do that makes them a Role Model in your eyes?

Why is it important that we have consistent performance?

What sort of issues are most important to achieve consistent outcomes?

Activity – Design an effective Role Model

Positive Organisational Role Model
seven habits to maximise performance
HABIT 1 – Be Proactive

HABIT 2 – Begin With the End in Mind

HABIT3 – Put First Things First

HABIT 4 – Think Win/Win

Seven Habits to Maximise Performance
seven habits to maximise performance cont
HABIT 5 – Seek First to Understand, then to be Understood

HABIT 6 – SYNERGISE

HABIT 7 – Sharpen the Saw Effectiveness Maintaining P/PC Balance

HABIT 8– Find Your Voice and Encourage Others to Find Theirs

Seven Habits to MaximisePerformance cont..
habit 1 be proactive
HABIT 1 – Be Proactive

Stimulus

Response

habit 1
Based upon

Imagination

Conscience

Independent Will

Self-awareness

Based on

‘I can change’

Habit 1
language
Reactive LanguageLanguage

That’s just the way I am

There is nothing I can do

If only

I can’t

language1
Proactive LanguageLanguage

I control my own feelings

I choose

I will

Let’s look at the alternatives

personal swot analysis
Strengths

Weaknesses

Opportunities

Threats

Personal SWOT Analysis
personal creed
Give me the courage to change the things which can and ought to be changed,

the serenity to accept the things which cannot be changed,

and the wisdom to know the difference.

Personal Creed
habit 2 begin with the end in mind
Means to start with understanding of what is important to you.

You may be very busy and very efficient butyou will only be effective when you are working towards what really matters to you.

Based on principals of personal leadership.

Develop a Personal Mission Statement – based upon your values and principles.

Habit 2 – Begin With theEnd in Mind
goal setting for change
What one thing could you do (you are not doing now) that if you did on a regular basis, would make a tremendous positive difference in your personal life?

What one thing in your work life would bring similar results.

Goal Setting for Change
long term organising
Long Term Organising

Roles

Mission

Statement

Goals

short term organising
Short Term Organising

Schedule

Roles

Goals

Plans

Delegate

habit 4 think win win
Habit 4 – Think Win/Win

C

O

N

S

I

D

E

R

A

T

I

O

N

High

Lose / Win

Win / Win

Lose / Lose

Win / Lose

Low

COURAGE

Low

High

habit 5 seek first to understand then to be understood
Principles of Empathic Communication

Empathetic listening gets inside another person’s frame of reference. You look out through it, you see the world the way they see the world, you understand their paradigm, you understand how they feel.

Habit 5 – Seek First to Understand,Then to be Understood
habit 6 synergise principles of creative cooperation
When you see only two alternatives – yours and the “wrong one” – you can look for a synergistic third alternative.

There’s almost always a third alternative, and if you work with a win/win philosophy and really seek to understand, you usually can find a solution that will be better for everyone concerned.

Habit 6 – SYNERGISE Principles of Creative Cooperation
slide34

High

Synergistic (Win/Win)

T

R

U

S

T

Respectful (Compromise)

Defensive (Win/Lose or Lose/Win)

Low

High

COOPERATION

Levels Of Communication

habit 7 sharpen the saw
Principles of a Balanced Self – Renewal

Physical Dimension

Spiritual Dimension – your core and values (very private part of your life)

Mental Dimension – development, education

Social/Emotional Dimension

Habit 7 – Sharpen the Saw
slide36

Balanced Self

PHYSICAL

Exercise, Nutrition,

Stress Management

MENTAL

Reading, Visualizing,

Planning, Writing

SOCIAL/EMOTIONAL

Service, Empathy,

Synergy, Intrinsic Security

SPIRITUAL

Value Clarification

& Commitment, Study &

Meditation

competing demands are prioritised to achieve personal team and organisation s goals and objectives
Competing Demands are Prioritised to Achieve Personal, Team and Organisation’s Goals and Objectives.
  • Work expectations
  • Managing work expectations
  • Balancing work and family demands
  • Priorities of demands on your time
  • Techniques for managing time effectively
  • Meeting work priorities
work expectations
Expectations from:

Customers

Suppliers

Managers

Employees

Teams

Ourselves

Roles

Industry

Work Expectations

What are some of the expectations you face at work?

balancing work and family demands
How do you balance work and family demands?

Personal resources – income/health

Family resources - support

Support from employer – flexi time

Build a support network - talking with others

Cope with work/family stress - exercise

Balancing Work andFamily Demands
priorities of demands on your time
Priorities of Demandson Your Time

First, stack the cards in your favour

  • use your biological rhythms to your advantage
  • optimise your work environment
  • safeguard blocks of work time
slide42

Priorities of demands on your time, cont…

Second, prioritise the things you wish to do.

STEP 1: develop an overview of everything

that you want toaccomplish

STEP 2: organise your goals according to

their priority:

distinguish between urgent and non-urgentgoals, then

separate the pile of items into important and non-important.

priorities of demands on your time cont
Priorities of demands on your time, cont…

Third, plan ahead according to your priorities:

  • Make a long range timetable,
  • Remember your day to day personal maintenance (personal time out), and
  • Plan each day and week as you go through the timetable.

Fourth, avoid over-planning

techniques to manage time effectively
Techniques to Manage Time Effectively

What techniques do you use to manage time effectively?

  • Identify your personal and work-related priorities.
  • Translate priorities into goals with activities.
  • Identify deadline to each activity.
  • Use monthly calendar or planning diary.
  • Learn to say NO to requests that take your time and don’t move you forward.
  • Identify your own barriers.
meeting work priorities
Meeting Work Priorities

What do you do to ensure you meet

your work priorities?

  • Set achievablegoals
  • Availability of appropriate resources
  • Believe in your abilities
  • Have a feasible plan
  • Must be committed
  • Must practice discipline
  • Willing to defer things that would be nice now for the things you really want
  • Do not spread yourself too thinly
technology is used efficiently and effectively to manage work priorities and commitments
What technology have you used at your work place?

Have you used it effectively?

Issues to consider:

Training on equipment/software

Technical help at the time of need

User friendly

Security

Cost

Availability

Confidentiality

Technology is used Efficiently and Effectively to Manage Work Priorities and Commitments
slide47
Savings on time and money

Can produce up to the minute information

Minimise paper wastage

Improve decision making

Can distribute information to the chosen employees

Share and manipulate information quickly

Benefits of Technology

re cap
Work expectations

Managing work expectations

Balancing work and family demands

Priorities of demands on your time

Techniques for managing time effectively

Meeting work priorities

Technology - issues to consider

Benefits of technology

Re-Cap
develop and maintain professional competence
Key Questions

Why is this important?

What’s changed to make it critical?

So WII-FY ???

Develop and MaintainProfessional Competence
some key changes
staff participation and empowerment

teams and self-management

provide career paths

quality and best practice programs

increased competition

technological changes

government and legal requirements

greater community expectations

workplace diversity

Some Key Changes
management skills for the 21st century
What attributes have been identified

Technical Expertise

Management expertise

Leadership

Entrepreneurial skills

Acceptance of responsibility

Cross cultural skills

Future focused outlook

Soft Skills

Management Skills for the 21st Century
develop and maintain professional competence1
Develop and MaintainProfessional Competence
  • Assessment against standards
    • what standards are appropriate
    • organisational requirements
    • Individual skills audit
  • Individual training plan
    • personal career focus
    • organisational goals focus
develop a career plan
Develop a Career Plan

1 Self-analysis

2 Environmental analysis

3 Career objectives

4 Occupational interests

5 Implement action plan

6 Evaluate progress

WHY ???

slide55

Success in Your Career

The following recommendations may help achieve success during your career:

  • Demonstrate competence
  • Make meaningful contributions
  • Learn to adapt
  • Make a commitment
  • Continue to learn
  • Prioritise your loyalty
getting feedback
Identifying ways to improve competence

feedback from others

performance management systems

change in work practices

results of work achievements

mentors or workplace coaches

Getting Feedback !!!