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Arizona Strategic Enterprise Technology Office ASET

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Arizona Strategic Enterprise Technology Office ASET

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    1. 1 Arizona Strategic Enterprise Technology Office (ASET) AZNet II Enterprise Infrastructure & Communications (EIC) February 8, 2012

    2. 2 Agenda

    3. 3 Program Background

    4. AZNet Transition Phase 1 of the AZNet transition was completed at 12:10 a.m. on February 1, 2012. Everything went very well with no major issues to report. The only problem that was encountered was with new VPN accounts for Black Box personnel. Those issues were resolved by 7:00 a.m. before the start of the business day.

    5. AZNet Transition Daily operational calls have been scheduled to focus on operational issues and process improvements in every facet of business operations. A meet me bridge will be utilized in the event that any problems arise during the first month of transition so they can be addressed immediately until all communication processes take a firm hold.

    6. AZNet Transition While we can take a moment to celebrate the completion of phase 1, we still have tremendous challenges ahead. We will continue to hone in on process, procedure and communication improvements. There will still be efforts driven towards stabilizing the telecommunications expense management and asset management with Telesoft and the preparations for the new voice and network contract award.

    7. AZNet Transition Transition Achievements Completed Telecommunication Expense Management transition in 80 business days (Note): Typical transition timeframe 120 business days Completed transition to Continuity Operations provider in 36 business days (Note): Typical transition timeframe 120 business days Completed 392 transitional items from Accenture to Black Box on January 31, 2012 Over 100 Remedy tickets investigated and reassigned to the appropriate queues All Accenture accounts and privileges to systems access removed Completed full key inventory Implemented new key control process Knowledge Tree implemented for triage of all Remedy tickets Additional Remedy Queues established by ticket types and function

    9. 9 Continuity Operational Plan The 7 amendments were for (1) Change of venue, (1) RFP revision, (2) Due Date Changes, (3) Vendor questionsThe 7 amendments were for (1) Change of venue, (1) RFP revision, (2) Due Date Changes, (3) Vendor questions

    10. 10 Example of EIC Exceptions considerations are: Health, welfare and safety, eviction, force of natureExample of EIC Exceptions considerations are: Health, welfare and safety, eviction, force of nature

    11. Continuity Operational Plan MAC Allocation During the COP:    In cases where the Tasks in a Remedy CRQ ticket are determined to be MAC requests, then the services associated with those Tasks will be provided at no additional cost to the agency.  In the case where materials are required (example: phone set model requested by the agency is not available in State spares), a charge for materials only would apply.  The agency is always required to approve any material charges on a Remedy MAC ticket before the work is performed.  MACs are performed during normal business hours and do not require Network Change Control approval. A Remedy Project (CRQ) ticket is defined as more than twenty-five (25) Remedy Tasks (as defined in attachment 15.2a) performed at a specific agency location (Remedy Site ID), any request that requires Network Change Control approval, any Carrier Services change that requires an onsite visit or any request that requires Project Investment Justification approval. The primary difference under the COP Contract is the monitoring, tracking and reporting of an Enterprise MAC Allocation.  Black Box will not be utilizing the Enterprise MAC Allocation method under the COP contract.  Instead, Black Box will honor all requests that are determined to be a Remedy MAC ticket as part of the seat price; regardless of the total number of MAC’s completed in a month or the number of MAC’s submitted by a single agency.

    12. 12

    13. 13 Telecommunications Expense Management (TEM)

    14. 14 Telecommunications Expense Management (TEM) . .

    15. 15 Telecommunications Expense Management (TEM)

    16. 16 Question and Answer

    17. 17 POINT OF CONTACTS

    18. POINT OF CONTACTS

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