Feedback Italia S.p.A. Feedback Italia S.p.A. S oftware house which plans and develops. Softwares for Int e ra ctive. Video com m unica t ion over IP protocol. Video Contact Center.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
which plans and develops
Softwares for Interactive
A new way to communicate with your customers that is simple, fast and independent from the physical location in which your partners are.
In its desktop conception, the service refers to the top customers of insurance and bank branches
By using a simple PC equippedwith webcam and microphone, users can enjoy the service directly from their desk.
They connect in a dedicated session One-to-One with a company expert, available for specialist advice, for further details or real time provisions.
..And all from your own PC with the security that comes from the use of the most modern encryption algorithms.
The application offers the possibility to set info points in different places as like as hall, agencies, stores, to use the video contact center interactively through standard hardware desks or external totem.
In this case the consultation service will be related to the general public to show new products and get further information without going in one of the company’s office.
Videocontactcenter sessions are easymeeting™ calls in One-to-One mode between an user and a dedicated operator.
The session is managed by a server and an Access Call Distribution mechanism.
A service center receives the call from the remote user’s PC and gives it to the queue to be processed by operators.
Call waiting n
Call waiting i
Call waiting 2
Call waiting 1
The operator sends customized document, see the database and extract data, perform the data-flow analysis and have a complete control of digital data as well as assists the user during the web browsing
The user gets a full assistance and a clear and direct relation with the company or the institution. This is a way to implement loyalty strategies for users and to help their needs to be informed as well as to assist totally both the top client and the most fussy one.
The user calls a video contact center of a products company’s directly from his own desk.
The automatic mechanism that manages the queue forwards the call to the first available operator who is in charge to provide assistance to the user, according to his needs.
At any time the operator can send graphics, presentations or extrapolate data on which to base his own analysis for a consulting that is completely dedicated , confidential and oriented to the customers loyalty.
After the interaction, the operator inserts the notes related to the conversation just carried out. These information flow in the central database from which you can get all kind of statistics and data about the use of the instrument.
Via J. F. Kennedy, 10
10024 Moncalieri (TO)
Tel: + 39 011 1950 1111 - Fax: + 39 011 1950 1199 –Email: email@example.com
Office in Milan: Corso Venezia, 18 - c/o Palazzo Serbelloni, 3° floor