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1. Healthcare Customer Service Presentation Judy Muthoni Candidate for Health Care Customer Service Support Staff "Good morning/afternoon. Thank you for this opportunity. My name is Judy Muthoni, and I am a registered nurse and accountant with extensive experience in the healthcare sector, including a caregiver role in Bahrain. Today, I'll be sharing my approach to supporting clients and contributing to the success of your team."

2. My Background: Nurse and Accountant from Kenya. Experience: Hands-on caregiving in Bahrain. My Core Strengths: Compassion, attention to detail, and a deep understanding of health systems and data. My Goal: To use my unique blend of skills to provide exceptional support, ensuring client satisfaction and compliance. "My background has given me a unique perspective. As a nurse, I've developed empathy and an understanding of client needs. As an accountant, I've honed my attention to detail and data management skills. My hands-on experience as a caregiver has taught me the importance of clear, compassionate communication. These skills, combined, make me a great fit for this role, as I am equally comfortable with complex administrative tasks and empathetic client interactions."

3. How I will support clients to remain compliant with UK Human Resources and Safer Recruitment procedures My Approach: Proactive Communication: I will regularly update clients with the latest UK HR and Safer Recruitment regulations. I will ensure they have access to checklists and up-to-date guidance documents. Resource Hub: I will act as a central point of contact, directing clients to official sources like the Care Quality Commission (CQC) and relevant government websites. Meticulous Record-Keeping: My accounting background has given me a strong discipline for accuracy. I will ensure all client interactions and compliance checks are thoroughly documented to create a robust audit trail. Empathetic Guidance: I will provide support with a helpful and non-judgmental attitude, helping clients navigate complex procedures without feeling overwhelmed. "Compliance is a cornerstone of safe and effective healthcare. My strategy is proactive and supportive. I will ensure clients are not just compliant, but feel empowered with the right information. My experience in managing financial records has taught me the importance of meticulous documentation, which I would apply to compliance procedures to ensure every step is accounted for. I believe that by providing clear, consistent guidance, we can build a strong foundation of trust with our clients."

4. Clinical Research and Data Mining How I will manage additional client requirements for Clinical Research and Data Mining? Models to Use Needs Assessment Model: I will start with a comprehensive assessment to understand the client's specific goals. This involves active listening and asking the right questions to clarify their exact needs and expectations. Collaborative Partnership Model: I will work closely with internal research and data teams to translate client requirements into actionable tasks. My role would be to act as the primary liaison, ensuring seamless information flow and timely delivery. Feedback-Driven Model: I will use a continuous feedback loop to ensure the delivered solution meets the client’s expectations. This ensures that we are always aligned with their evolving needs. My Accounting Background: My experience with data and reporting from accounting will enable me to understand the structure of complex data sets, making me an effective bridge between the client and technical teams. Additional requirements in clinical research and data mining can be complex. My approach is to be a problem-solver and a facilitator. I would use a clear, structured model starting with a deep dive into the client's needs. My accounting background has prepared me for this, as I am skilled at managing and interpreting large sets of data. I will be the key link, ensuring we deliver exactly what the client needs in a clear and timely manner.

5. AI and Social Media How I will use AI and Social Media to promote services and create engagement AI: 24/7 Support: I would use an AI chatbot to provide instant answers to common questions about services, freeing up human agents for more complex and personal inquiries. Personalization: I would use AI-driven data analysis to understand client queries and recommend relevant services, creating a tailored experience. Social Media: Community Building: I will engage with clients by creating interactive content like live Q&A sessions with experts or polls about their needs. Showcasing Success: I will use platforms like LinkedIn and Twitter to highlight client success stories and positive testimonials. This builds trust and credibility. Educational Content: I will share informative posts about the latest healthcare trends and compliance tips, positioning our company as a knowledgeable partner. Social media and AI, in my opinion, are effective instruments for connection and efficiency. Routine tasks can be handled by AI, freeing me up to concentrate on valuable client connections. Social media is an excellent tool for creating a strong brand presence and a community. We may establish credibility and demonstrate to potential customers that we are a trustworthy and caring partner by sharing instructional materials and client success stories. With this strategy, a transactional connection is changed to a cooperative one.

6. Personal Self-Assessment What system will I use to regularly self-assess whether I am meeting job outcomes? My Personal System: Weekly KPI Review: I will track key performance indicators (KPIs) relevant to my role, such as response times, client satisfaction scores, and issue resolution rates. Feedback as a Compass: I will actively seek feedback from my supervisor and colleagues to identify areas for improvement and align my efforts with the team’s goals. Personal Learning Log: I will maintain a weekly log of successes, challenges, and new skills learned. This helps me to reflect on my progress and identify areas for professional development. Living the Values: I will regularly reflect on the company's values and job description, ensuring that my daily actions are a direct reflection of our shared goals and responsibilities. I believe in taking ownership of my performance. My personal system is built on a cycle of continuous improvement. I will regularly check my performance against key metrics and actively seek feedback to ensure I am on the right track. My weekly learning log helps me to learn from every interaction and grow in my role. Most importantly, I will use the company's values as my compass, ensuring every action I take aligns with our collective purpose

7. Summary My combination of care, attention to detail, and a proactive, client-focused approach makes me an excellent candidate. Thank you! I am excited about the possibility of joining your team. Questions? In summary, my background and approach are well-suited to the demands of this role. I am confident that I can provide exceptional support to your clients, manage complex requirements with a structured approach, and use technology to enhance our services. Thank you for your time. I am now open to any questions you may have.