Literature & assignment DEL ht17 Åke Walldius, aakew@csc.kth.se

1. Literature & assignment DEL ht17 • Åke Walldius, aakew@csc.kth.se • Henrik Blomgren, henrik.blomgren@indek.kth.se • - your projects and our research at MID/KTH • - from the Course PM • - Kotter 1995 • - Eppler & Platts 2009 • - Antunes & Costa 2003 • - the assignment

2. Economists and computer professionals unite! And you will find an ocean of opportunities for guiding the Swedish society into the Information Society!” (Bergwall et al., 1993) ”... with each dollar a firm spends in enterprise resource planning software (ERP), like SAP's R/3 system, it typically spends $3-4 on consultants who implement the new system. Even bigger costs are incurred in employee retraining and management time spent redesigning business processes.” (Brynjolfsson and Hitt, 1998)

3. From the cource plan • Learning outcomes • The course intends to give the students professional skills that are needed to solve computer scientific problems that are so compound and complex that they for their solution require knowledge both within computer science and within industrial economics. • that you can use your project results in your portofolio.

4. DEL extends KID (6 hp) with management perspective • Method phase • (this) lecture on literature & assignment • guest lecture & seminar • individual report and presentation of assignment • Project phase • DEL contribution presented at joint updates 1-3 • plus three DEL in depth updates (marketing of your projects) • Litteratur • Kotter (1995) Leading Change - Why Transformation Efforts Fail (10 s) • Eppler & Platts (2009) Visual strategizing – The Systematic Use of Visualization in the Strategic-Planning Process (29 s) • Antunes & Costa (2003) From Genre Analysis to the Design of Meetingware (6 s)

5. Schedule DEL – in addition to KID 8 sep DEL lecture & Assignment DEL 10-12 1535 22 sep Guest lecture in DEL, Nils-Göran Olve, Uppsala U. 10-12 VIC 29 sep Assignment 1 presentation 10-12 VIC 10 okt Joint projects update 1 + DEL update 1 & seminar 10-12 VIC 2 nov Joint projects update 2 13-16 VIC 9 nov DEL update 2 14-16 VIC 21 nov Joint project update 3 8-10 VIC 23 nov DEL update 3 13-15 VIC

6. Cross disciplinary projects – KID & DEL Same project challenge with complementary perspectivies Different backgrounds, both informal and formal Make the different competences visable Your specialties in the ”DEL-field” (put it in Swedish is OK)? project management marketing supply chain management ERP (affärssystem) branding lageroptimering change management customer relations manufacturing optimisation demand chain management entrepreneurship (digital) product development (digitalisation) strategies

7. Data capture participatory observation motion analysis (photography, video) contextual inquiry/interview questionnairs focus groups design workshops* (re-use, also below) personas* design sketches prototypes* Modeling and communicating the overall design design reviews Customer journey maps design pattern maps Service design blueprints strategy maps SWOT analysis business models market surveys Technology Readiness Level estimates risk analysis HCI methods for data capture and modeling

8. Kotter, Leading Change - Why Transformation Efforts Fail, 1995

9. Eppler & Platts, Visual stratagizing, 2009

10. Eppler & Platts, Visual stratagizing, 2009

11. Gastro Centre, Huddinge University Hospital

12. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Owners Patients Process Development Less lost time No waiting for journals New software

13. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Health in society Owners Patients Process Development Patient satisfaction Health effects Quicker responses Less lost time No waiting for journals New software

14. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Lower health costs Owners Patients Process Development Better use of capacity Better decisions Better research Better use of colleagues’ notes New work routines

15. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Health in society Lower health costs Owners Patients Process Development Patient satisfaction Better use of capacity Health effects Quicker responses Less lost time Better decisions Better research No waiting for journals Better use of colleagues’ notes New work routines New software

16. Values - Effects - Work & Software patterns - example unit specified (Walldius & Lantz 2011) Owners Patients Process effects New work patterns New software patterns Citizen health Patient health decision quality multi-disciplinary participation link to scientific evidence Link to scientific evidence Annotate across professional borders Use shared annotation Target June 2011: 20% more scientific references in patient journals than in 2010 shared annotation devices

20. http://eduscapes.com/marketing/images/2-service-blueprint-detail.jpghttp://eduscapes.com/marketing/images/2-service-blueprint-detail.jpg

24. Assignment – use the DEL-literature in the project work Individual assignment, email to aakew@kth.se at latest 27/9 at 24:00 & present it on 29/9 • The joint KID-DEL project pre-study gives you data and insights: • The domain – CS and economic specificities • Stakeholders – direct and indirect • Organisational structures – domain specifics • Incentives and drivers – - “ - • Restrictions and limitations – - “ - • The individual DEL assignment – three pages about applying the three DEL-texts in the project • 1 page on each text about how you intend to useits findings in the project work • summarize in 2 to 3 lines (bottom of each page) your ideas and arguments • include your favourite qoute(s) from each text • email aakew@kth.se your texts at the latest Wednesday 27 September at midnight