Reed Consulting Product Summaries for Website & Marketing

Reed Consulting Product Summaries for Website & Marketing Reed Consulting Bd Last Updated: 05 Jul 2010

Reed Consulting Bd Product RangeEnabling business in Bangladesh to be socially responsible, sustainable and profitable • Product Range Summary Our International and Bangladeshi Social Responsibility experts will enable your company to reduce its costs, and maximise its profitability by maximise your income and minimise your use of resources • Generic Testimonial(s) “Reed Consulting are a wonderful team of creative people – I recommend them to you” (President Barack Obama) • Product Summaries: (link to Level 2) (Change to Marketing Titles! E.g. ‘World Class’) • Social Responsibility • World Class Management Skills • Lean Continuous Improvement • Eco-Efficiency & Industrial Environmental Protection • Occupational Safety and Health • Labour Relations • Training and Conference Event Management Level 1

Social ResponsibilityWorld-class and profitable • Product Summary (General marketing Description covering general and sub-products ) • Testimonial(s) • Link to Case Study (Level 4) Social Responsibility Awareness • Strap line • Brief Summary Social Responsibility 26000 Awareness • Strap line • Brief Summary Social Responsibility ISO 26000 Accreditation (to RC/Bd Std) • Strap line • Brief- Summary Social Responsibility Strategy - Stakeholder Consultation and Policy Development • Strap line • Brief- Summary Social Responsibility Improvement (Master Class) • Strap line • Brief- Summary Level 2

World Class Management Skills- Strap line • Product Summary (General marketing Description covering general and sub-products ) • Testimonial(s) • Link to Case Study (Level 4) (Effective) Human Resource Management, Policy and Planning, Developing SOP • Strap line • Brief Summary Leadership Skills for Managers and Supervisors • Strap line • Brief Summary Management Mentoring and Coaching • Strap line • Brief- Summary Building Effective (Production) Teams (Belbin Accredited) • Strap line • Brief- Summary Communication Skills for Managers • Strap line • Brief- Summary Dealing with Disputes - conflict resolution in the factory • Strap line • Brief- Summary Developing Standard Operating Procedures for Human Resource Management • Strap line • Brief- Summary Level 2

Lean Continuous Improvement- Transforming Productivity and Customer Satisfaction through the potential of your people • Product Summary • The Reed Consulting Lean Continuous Improvement (LCI) portfolio includes a foundational LCI Transformation awareness briefing or presentations focussed on Productivity Improvement in Manufacturing or Satisfying Customers in Service Delivery organisations. • Your organisation may have carried out improvement programmes in the past or intuitively apply some Lean practices. A Lean Maturity Assessment would benchmark your organisation against optimal deployment of Lean thinking and help you assess the potential benefits an LCI programme. • Reed Consulting would commence an LCI Transformation by facilitating an Enterprise Value Stream Analysis to develop your organisation's Strategy, an action plan of facilitated LCI Projects. These implement the Lean Productive Workplaces that will enable you to efficiently and profitably deliver the right goods or services to your customers, on time, every time. • Our approach is to transfer LCI knowledge and expertise to your organisation's internal LCI Team, Project Managers and Change Leaders enabling you to develop a culture that continuously seeks to improve your processes and efficiently deliver value to satisfy your customers. • Testimonial(s) • Link to Case Study (Level 4) Lean Continuous Improvement Transformation - a SMART move for you? - Will it work for me? • A presentation on the potential benefits and commitment required to achieve a successful Lean Continuous Improvement Transformation Lean Manufacturing - Productivity Improvement - Transforming Productivity through the potential of your people. • A presentation on improving productivity through Lean Manufacturing Lean Delivery of Services - Customers Satisfied - Transforming Customer Satisfaction through the potential of your people • A presentation on improving customer satisfaction through Lean Service Delivery Lean Maturity Assessment - How Lean is your organisation? • A review and assessment of your organisation’s application of Lean with recommendations for further improvement • LCI Transformation Programme Facilitation - Transforming Productivity and Customer Satisfaction through the potential of your people • The concurrent facilitation and coaching your employees through the LCI projects that will transform your production and service delivery through development of a Lean thinking culture. Level 2

Eco-Efficiency & Industrial Environmental Protection- Strap line • Product Summary (General marketing Description covering general and sub-products ) • Testimonial(s) • Link to Case Study (Level 4) Sustainability Compliance Reporting & Verification • Strap line • Brief Summary PREMA-CM profitable chemical management • Strap line • Brief Summary Effective Waste Management • Strap line • Brief- Summary Minimising Resource Consumption • Strap line • Brief- Summary Level 2

Occupational Safety and Health- Strap line • Product Summary (General marketing Description covering general and sub-products ) • Testimonial(s) • Link to Case Study (Level 4) OSH - Risk Reduction for Productivity Improvement • Strap line • Brief Summary Level 2

Labour Relations- Strap line • Product Summary (General marketing Description covering general and sub-products ) • Testimonial(s) • Link to Case Study (Level 4) Communication or Conflict? • Strap line • Brief Summary Effective Labour Representation incl. Participation Committees & Trade Unions • Strap line • Brief Summary Level 2

Training and Conference Event Management - Strap line • Product Summary (General marketing Description covering general and sub-products ) • Testimonial(s) • Link to Case Study (Level 4) Training and conference venue management • Strap line • Brief Summary Training and conference publications & packs • Strap line • Brief Summary Level 2

Product Group Summary1.0 Social Responsibility • Organisations in every part of society and businesses in every trade sector have a duty to be socially responsible. Corporate social Responsibility has become limited to cash gifts and donations to good causes and to meeting social compliance requirements. World Class Social Responsibilitythemes include governance, labour relations, human rights, fair trade practices and safe working conditions. Reed Consulting Bangladesh clients will be able to understand the full range of Social Responsibility, will be able to improve their Social Responsibility by including all stakeholders includes buyers and workers, will be able to meet the requirements of ISO 26000 and become a leader in SR improvement nationally and internationally. Investing in Social Responsibility through Reed Consulting products and services will enhance profitability and not diminish it.

1.1 Social Responsibility Awareness ……More than compliance and much more than donations • Your Goals – Our Goals Take your SR to new International Levels and become a World Class SR Company and have all your stakeholders joined into this process – suppliers, workers and customers • Results and Benefits • New marketing opportunities • Ability to provide products ethical customers want • Peaceful and productive environment inside the factory • Activities • Participative workshops and training courses held in the factory or for companies in a whole trade sector • One to one consultancy and coaching and mentoring for senior staff of the company • Training hand outs and consultancy in English or Bangla or bilingually • Delivered in Chittagong, Khulna, Sylhet and Dhaka Level 3

1.2Social Responsibility ISO 26000 Awareness …Worldclass SR for the whole value adding chain • Your Goals – Our Goals To understand the implications of ISO 26000 for your company and the advantages it brings and to make your company ready to comply with the Social Responsibility Guidance of ISO 26000 • Results and Benefits Proof that your company is World Class in its SR • Full compliance with the requirements of existing customers and new marketing opportunities • All stake holders in the company value added chain recognise the Company has achieved International Standards of SR • Activities • Participative workshops and training courses held in the factory or for companies in a whole trade sector • One to one consultancy and coaching and mentoring for senior staff of the company • Training, hand outs and consultancy in English or Bangla or bilingually • Delivered in Chittagong, Khulna, Sylhet and Dhaka Level 3

1.3Social Responsibility ISO 26000 Accreditation (Reed Consulting BD SR 26000 Std) …………….Proof that you have put your SR commitments into practice • Your Goals – Our Goals Proof that your company and your factory has SR at International Standards Results and Benefits • A SR 26000 Certificate from Reed Consulting Bangladesh will be evidence of the company’s SR Compliance • Continuous improvement process will be active in the factory enabling the SR standards to improve. • Company‘s SR can be benchmarked against similar companies nationally or internationally Activities • Inspection visits to the factory • Annual certificate Level 3

1.4Develop your Social Responsibility Strategy and Policy (including Stakeholder Consultation)..….…Consult, agree, devise and implement SR that delivers for you • Your Goals – Our Goals You will not just be a World Class Company but you will be able to demonstrate it All stakeholders will be enabled to join in the process of developing a strategy All company’s policies and procedures will link into the overall SR plan Results and Benefits • Excellent brand image – protected from risks and shocks • Good will generated for the company from employees, community and customers • Existing markets protected and new markets accessible • International Standards in practice Activities • Stakeholder consultation • Strategy developed in participative workshops • Consultation with senior staff to enable the company to write its own policy and strategy • Built in evaluation and monitoring to ensure sustainability and continued development Level 3

1.5Social Responsibility Improvement Master Class)..….…Become part of best SR practice in the world • Your Goals – Our Goals Develop Social Responsibility Champions and Advocates for your Company and Trade Sector Make your company a market leader in Social Responsibility policy and practice in Bangladesh and internationally • Results and Benefits • Company reputation is enhanced • SR Experts are trained and at work in the company – as company employees • Existing customers and new customers recognise the depth of understanding of SR inside the company – occupational safety and health, environmental protection, fair trade, governance, labour relations • Activities • Three day participative workshop for one company, for a trade sector or on a national basis • Coaching and mentoring to support SR Experts inside the company Level 3

2.1Social Responsibility Improvement (Master Class)……..Become a leader in SR improvement • Your Goals – Our Goals Enable your company to be a ‘market leader’ in staff recruitment and retention when planning using Standard Operating Procedures • Results and Benefits • Appropriate number of trained staff are in place matching the needs of the future requirements of the company • Effective and motivated staff are employed who achieve maximum productivity • Staff retention is increased with a positive sense of team work • SOP’s are in place to provide direction, improve communication and improve work consistency • Activities • Participative training workshops to develop company’s human resource strategy • Coaching and Mentoring to develop Human Resource SOP • Training can be delivered in English or Bangla or both languages. Level 3

Product Group Summary 2.0World Class Management Skills • Investing in people is a key component in enhancing company and factory productivity. The ability to motivate workers and employees at all levels is a key skill for managers and supervisors. The ability to communicate management requirements and to motivate staff, to have industrial peace in a safe and productive environment is a significant outcome of deploying World Class Management and Supervisory Skills. In addition to team building, leadership and communication skills clients of Reed Consulting Bangladesh will also be better able to deal appropriately with disputes that may arise having effective forward looking standard operating procedures are also part of these World Class Management Skills.

2.1(Effective) Human Resource Management, Policy and Planning, Developing SOP ……….Brief, effective and worldclass policies and procedures • Your Goals – Our Goals Managers and Supervisors who can inspire, motivate, plan and solve problems so the company can improve its efficiency and profitability • Results and Benefits • Well equipped Managers and Supervisors in your company who will have appropriate skills, have increased motivation, improved productivity. • The Managers and Supervisors will increase in self confidence, improve their range and quality of leadership skills and improved job • Activities • Carry out a training needs analysis for the staff • Devise and agree a training plan at an appropriate level • Deliver participative training workshops in English or Bangla or both languages Level 3

2.2Leadership Skills for Managers and Supervisors ………….Leaders are made not born! • Your Goals – Our Goals To develop individual staff members to carry out their role as a Manager/Supervisor in the work place • Results and Benefits • Develop and retain experienced staff • Development and retention of younger, less experienced staff • Invests in and develops own people to reach their potential • Improved communication • Provides an opportunity to discuss and promote learning throughout the company Activities • A Senior ‘expert’ from RCB ‘adopts’ an employee to develop their potential to support their career development • The ‘expert’ provides a role model on which the staff member can base behaviour • Gives encouragement and help to enable the younger staff member to build confidence • The ‘expert’ talks, listens and shares experiences Level 3

2.3Management Mentoring and Coaching …….. One to one professional development by experts • Your Goals – Our Goals • To develop individual staff members to carry out their role as a Manager/Supervisor in the work place • Results and Benefits • Develop and retain experienced staff • Development and retention of younger, less experienced staff • Invests in and develops own people to reach their potential • Improved communication • Provides an opportunity to discuss and promote learning throughout the company • Activities • A Senior ‘expert’ from RCB ‘adopts’ an employee to develop their potential to support their career development • The ‘expert’ provides a role model on which the staff member can base behaviour • Gives encouragement and help to enable the younger staff member to build confidence • The ‘expert’ listens and shares experiences

Building Effective (Production) Teams (Belbin Accredited)……Effective teams deliver more than unhappy individuals • Your Goals – Our Goals Develop individuals and teams to build productive working relationships • Results and Benefits • Help build a balanced team and achieve better results • Assist in allocating tasks and matching people to jobs • Foster mutual trust and understanding • Assist in staff recruitment and selection and match people to jobs • Enhance self awareness and personal effectiveness • Identify natural talents of employees • Understanding the relationship between work roles and team roles • Assessing performance in a job • Accreditation by RCB Belbin Accredited Consultant • Activities • Self assessment, peer group assessment • Participative training workshops • 2.4

2.5Communication skills for Managers …….. Say what you mean and mean what you say • Your Goals – Our Goals Managers will be equipped verbally and by producing written material to take part in discussions with a range of people including staff, suppliers and customers both verbally and in written material on a range of routine and other matters • Results and Benefits • Employees will be able to present information which is clear and appropriate to the subject matter • Express themselves effectively for their purpose • Documents are presented which are legible, accurate and appropriate to the purpose and needs of the audients • Activities • Participative training workshops including self assessment, group work Level 3

Dealing with disputes - conflict resolution in the factory………Prevention is better than cure! • Your Goals – Our Goals To enable Managers and the workforce to communicate to avoid conflict • Results and Benefits • Cost effective, efficient and co-operative workforce • Less time lost in eliminating conflict and issues • Focussed staff are able to accept changes • Greater market opportunities • Global expectation to employ best practice • Activities • Participative training workshops including self assessment, group training exercises, case studies • 2.6 Level 3

Product Group Summary 3.0Lean Continuous Improvement • Product Summary • The Reed Consulting Lean Continuous Improvement (LCI) portfolio includes a foundational LCI Transformation awareness briefing or presentations focussed on Productivity Improvement in Manufacturing or Satisfying Customers in Service Delivery organisations. • Your organisation may have carried out improvement programmes in the past or intuitively apply some Lean practices. A Lean Maturity Assessment would benchmark your organisation against optimal deployment of Lean thinking and help you assess the potential benefits an LCI programme. • Reed Consulting would commence an LCI Transformation by facilitating an Enterprise Value Stream Analysis to develop your organisation's Strategy, an action plan of facilitated LCI Projects. These implement the Lean Productive Workplaces that will enable you to efficiently and profitably deliver the right goods or services to your customers, on time, every time. • Our approach is to transfer LCI knowledge and expertise to your organisation's internal LCI Team, Project Managers and Change Leaders enabling you to develop a culture that continuously seeks to improve your processes and efficiently deliver value to satisfy your customers.

Lean Continuous Improvement Transformation- a SMART move for you? • Your Goals – Our Goals • Well-informed decisions on whether to commit to a LCI Transformation. • Results and Benefits • Well informed organisation senior executives. • Activities • A presentation on the potential benefits and commitment required to achieve a successful Lean Continuous Improvement Transformation Level 3

Lean Manufacturing - Productivity Improvement- Transforming Productivity through the potential of your people. • Your Goals – Our Goals • Well-informed decisions on whether to commit to a LCI Transformation. • Results and Benefits • Well informed organisation senior executives on the potential benefits and commitment required to achieve a successful Lean Continuous Improvement Transformation • Activities • A presentation on improving productivity through Lean Manufacturing. Level 3

Lean Delivery of Services - Customers Satisfied- Transforming Customer Satisfaction through the potential of your people • Your Goals – Our Goals • Well-informed decisions on whether to commit to a LCI Transformation. • Results and Benefits • Well informed organisation senior executives on the potential benefits and commitment required to achieve a successful Lean Continuous Improvement Transformation • Activities • A presentation on improving customer satisfaction through Lean Service Delivery Level 3

Lean Continuous Improvement Maturity Assessment- How Lean is your organisation? • Your Goals – Our Goals • To enhance your organisation’s reputation as a centre for excellence in Lean Manufacturing or Lean Service Delivery. • An assessment of the potential benefits of further LCI activity by your organisation to achieve excellence in Lean Manufacturing or Lean Service Delivery. • Results and Benefits • Assessment results benchmarking your organisation’s Lean Maturity against world-class excellence in the deployment of Lean Thinking. • Recommendations for further improvement that would enhance your productivity and customer service. • Activities • An interview and observation based review and assessment of your organisation’s application of Lean Thinking in your organisation’s policies, peopleand processes. Level 3

Lean Continuous Improvement Transformation- Transforming Productivity and Customer Satisfaction through the potential of your people • Your Goals – Our Goals • The intentional culture change of your organisation so that continuously improving the satisfaction of your customer demand through deployment of Lean principles is a way of life. • Your increased competitiveness and sustained profitability in an increasingly competitive and socially responsible global marketplace. • Results and Benefits • Productivity improvements through engaged, empowered and motivated employees. • Satisfied customers through continuously improving quality of products and services. • On-time delivery and reduced lead time through efficient process flow. • Cost reductions and released capacity through productivity gain and waste minimisation. • Activities • Expertly facilitated 2-3 year LCI Transformation Strategy development based on a compelling vision of the organisations future state collaboratively formed by the organisations key thinkers. • Implementation of the Strategy through a series of Lean Continuous Improvement Projects to improve the processes of the organisation’s key value-streams. • Rapid Improvement Events to implement the Lean Productive Workplaces that deliver results. Level 3

Product Group Summary 4.0Eco Efficiency and Industrial Environmental Protection • Optimising factory efficiency and protecting the environment go hand in hand. Reducing inputs of energy, chemicals and raw materials while maintaining the same or improved outputs is good for the factory and protects the environment because fewer materials are wasted and less contaminated effluent needs to be treated before discharge. By minimising the consumption of electricity, water and gas profitability is enhanced. By having the correct chemical dosing arrangements at the input side of the factory both produces wastage and provides the opportunity for less costly treatment at the output and effluent treatment stage.

4.1 Sustainability Compliance Reporting & Verification............Have the proof to go with your statements • Your Goals – Our Goals • Proof that your company is working to international standards in sustainable practices and Sustainability Reporting including 3BL • Results and Benefits • Sustainability Reports to international standards • Reports consistent with the GRI • Third party verification of your company’s Sustainability reports • Activities • Working from the provisional draft of your company’s annual sustainability report RCB will test the validity of the statements made and work with your company to develop the final Sustainability Report. • RCB will verify and certify the Sustainability Report at the end of the year

4.2 PREMA-CM Profitable Chemical Management….Just enough is the low cost way • Your Goals – Our Goals • By improving the management of chemicals, enabling companies to lower production costs, improve product quality, reduce the environmental impact of chemicals used and improve the health & safety condition of the workers. • Results and Benefits • Implementing PREMA-CM measures help to reduce the loss, waste, contamination, and expiry of chemicals which will bring increased profit through cost savings to companies and at the same time reduce their environmental impact. • By identifying and reducing the use of banned chemicals and hazardous substances, companies can improve their competitive position in international market. • Reducing health & safety risks for employees improves their motivation and productivity and reduces absenteeism due to injury and illness. • Activities • Training on safe chemical handling and PPE (Personal Protective Equipment) uses. • Proper chemical inventory with hazard groups and control approaches for different chemicals. • Risks assessment and costs analysis for non-product output. • Four to six months long Chemical Management System programme. • Storage layout for possible combination of hazardous goods.

4.3 Effective Waste Management ....................Reduce, reuse, recycle • Your Goals – Our Goals • The ultimate goal of this product is to initiate a practice by all the business owner preventing further damage to land and rivers and to facilitate their business operating in a Environmentally Friendly way. • Results and Benefits • Compliance with International Environmental Standards. • Sustainable performance and increased profitability. • Least damage to Environment and ensuring good health for community people. • Environment Friendly production and better opportunities. • Good reputation in the International Market. • Activities • Training on environmental optimisation and factory improvement (good housekeeping and good management). • Environmental Audit of factory processes and products for conducting Life Cycle Assessment. • Consultation regarding pollution control and waste minimisation. • Deliver consultancy to set up and maintaining Effluent Treatment Plant (ETP).. • Recommend Environmental Management Plan for companies to operate in an Environmentally Friendly way.

4.4 Minimising Resource Consumption ....................Why buy it to burn it? • Your Goals – Our Goals • To meet the increasing demand of water, energy and other raw materials in industrial sector by practising efficient and sustainable consumption of resources and thereby conservation of energy and other resources which will ultimately contribute to cost saving. • Results and Benefits • 1) Less resource consumption. • 2)Maximise the use of recyclable and renewable materials and energy sources. • 3) Lower electricity and other bills that ultimately save money. • 3) Good reputation in international market and maximising profit margin. • Activities • 1) Review and benchmarking of existing resource management practices in factories. • 2) Consultancy regarding minimising water consumption. • 3) Sustainable energy solutions to conserve energy within factories.

Product Group Summary 5Occupational Health and Safety • Reducing the time lost following accidents and machine breakdowns improves factory efficiency and profitability. Workers protected from industrial injury can be more productive and the consistent use of Personal Protective E meets the social compliance requirements of international buyers and their retail customers. This risk reduction strategy also protects the company and the factory as well as its workers. A company’s licence to trade relies on minimising its impact on the natural environment and in complying with the requirements of the Bangladesh Labour Act and the Bangladesh Environmental Regulations regarding workers. OHS is a component of a company’s social responsibility practice because of the company’s duty to take care of its workers as well as taking care of its natural environment and its shareholders interest.

5.1 OSH .........Risk Reduction for Productivity Improvement • Your Goals – Our Goals To provide workers with a healthy & safe working environment, safe system of work, a complete fire safety system and proper treatment facility in a factory so that, they are protected against occupational sickness, diseases injury and ultimately facing less risk in workplace. As a result, the employer will get better motivated and highly productive employees • Results and Benefits • Safe, healthy and efficient workplace for employees. • Better motivated workers, increased productivity and high quality product. • Better relation between employees and employer and fewer faulty product. • Fewer days lost due to accident and injuries and less medical expenditure • Lower worker's compensation and insurance cost. Efficiently meet the buyers requirement and increased reputation. • Activities • Training and workshop on occupational safety and health and personal protective equipment uses. • To develop documentation of health and safety policy for companies. • To conduct a safety audit in factory and recommend OSH management plan. • A complete fire safety solution with necessary expertise. • Provide services to companies to meet their social compliance requirement. • Risk identification, analysis and mapping.

Product Summary 6.0Industrial Relations for Labour Leaders Democratic trade unions can be an effective partner in delivering efficient factory production.In order for Unions and participation Committees to function effectively local leadership training and coaching is provided by Reed Consulting Bangladesh in individual factories in a variety of trade sectors. Peaceful factory environments require a situation where workers and their managers have regular and open communication and where worker representatives are employed full time in the factory after a democratic election and are held accountable by their fellow workers in their role as labour representatives. Reed Consulting Bangladesh facilitates as process called Communication in place of Conflict and provides skilled training in negotiation and communication for local labour leaders and worker representatives.

Development of Democratic Trade Unionism………..Communication or Conflict? • Your Goal - Our Goal Create a baseline where trade union leaders, management workers and other workers can share their experience according to their working condition and other related issues to help them to do better working practice. • Results and Benefits: • Good working relations • Problem solving skills for Trade Union Leaders • Healthy from Business Point of View – Increased Productivity • Building trust between managers and workers • Activities: • Provide participative training and workshop based on different conflict solving strategies in the workplace • Coaching and mentoring • 6.1

Effective Labour Representation including Participation Committees & Trade Unions …………. Skills for Labour Leaders • Goals: • Create a baseline where trade union leaders, management workers and other workers can share their experience according to their working condition and other related issues to help them to do better working practice. • Results and Benefits: • Good working relations • Problem solving skills for Trade Union Leaders • Healthy from Business Point of View – Increased Productivity • Building trust between managers and workers • Activities: • Provide training and workshop based on different conflict solving strategies in the workplace • Coaching and mentoring • 6.2

Reed Consulting Product Summaries for Website & Marketing