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Enhancing Travel Experience: Seamless Journeys in Gelderland

Join us for the LiRa-2 Final Conference on September 15, 2005, at the Museum of Science and Industry in Manchester, UK. This conference focuses on the concept of seamless journeys in public transportation, exploring effective travel information strategies before, during, and after trips. We will discuss the integration of travel information at train stations, bus stops, and interchanges, highlighting the importance of understanding traveler needs and implementing an effective information strategy. Be part of shaping the future of public transport awareness and accessibility!

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Enhancing Travel Experience: Seamless Journeys in Gelderland

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  1. Static travel information towards Seamless JourneysGerard ZijlemaProvince of Gelderland LiRa-2 Final Conference 15 September 2005 Museum of Science and Industry Manchester, UK

  2. Programme • Introduction • Seamless journeys? • Before and during the trip • Travel information in train and bus • Travel information at interchanges, busstops LiRa: the International Network of Light Rail Cities

  3. Business Plan Public Transport LiRa: the International Network of Light Rail Cities

  4. UITP: Travel information Strategy The strategy The traveller The information provider 1 12 Managing the actors Knowing your customer Information needs Implementation 2 Towards public Transport awareness 11 An Integrated Travel Information Strategy Financing 3 Before a trip Design and implementation of The back 10 4 8 In the vehicle 7 In case of disruptions 5 At interchanges 9 Choice of media 6 After a trip LiRa: the International Network of Light Rail Cities

  5. Before and during the trip LiRa: the International Network of Light Rail Cities

  6. Phone 0900 - 9292 Month 0900 - 9292 0900 - 1475 • Calls : 350.000 30.000 • Advice : 425.000 25.000 • Mobile : 25% • Actual : 10% • Demand : How to reach destination LiRa: the International Network of Light Rail Cities

  7. Internet: www.9292ov.nl • Ca. 1.3 mio visitors each month • Ca. 1.9 mio travel advice month • Ca. 1000 SMS travel advice + guarding month • Ca. 1000 – 4000 travel messages month LiRa: the International Network of Light Rail Cities

  8. Travel information in train and bus LiRa: the International Network of Light Rail Cities

  9. LiRa: the International Network of Light Rail Cities

  10. LiRa: the International Network of Light Rail Cities

  11. LiRa: the International Network of Light Rail Cities

  12. Travel information At interchanges, busstops LiRa: the International Network of Light Rail Cities

  13. Old situation LiRa: the International Network of Light Rail Cities

  14. Old situation (2) LiRa: the International Network of Light Rail Cities

  15. Old situation (3) LiRa: the International Network of Light Rail Cities

  16. Old situation (4) LiRa: the International Network of Light Rail Cities

  17. New situation • Research • Drawing up a Gelderland Static Travel Information concept • Testing the Gelderland Travel Information concept • Requirements for Travel Information • Implementation of the Requirements for Travel Information LiRa: the International Network of Light Rail Cities

  18. Research • National and International desk research • A strength-weakness analysis of travel information -Before -During -And after the trip LiRa: the International Network of Light Rail Cities

  19. Static Travel Information concept LiRa: the International Network of Light Rail Cities

  20. Static Travel Information concept (2) • The information column with modality, line number and destination • The zone number and boundaries • The (improved) departure times • The route with intermediate stops/place names • The line map • List of destinations near the bus stop (and if possible a local map or map of district or town) • The logo of the transport company on the departure time schedule and/or on the information panel and the express bus logo (red S) • Public transport information and a service number LiRa: the International Network of Light Rail Cities

  21. Static Travel Information concept (3) • The (improved) departure times • The route with intermediate stops/place names • The logo of the transport company on the departure time schedule and/or on the information panel and the express bus logo (red S) LiRa: the International Network of Light Rail Cities

  22. Static Travel Information concept (4) List of destinations near the bus stop (and if possible a local map or map of district or town) LiRa: the International Network of Light Rail Cities

  23. Static Travel Information concept (5) At interchanges LiRa: the International Network of Light Rail Cities

  24. Integrated train and bus information LiRa: the International Network of Light Rail Cities

  25. Integrated train and bus information (2) LiRa: the International Network of Light Rail Cities

  26. Prototypes November 2004 The information column with modality, line number and destination LiRa: the International Network of Light Rail Cities

  27. Busshelter Gelderland 2005 LiRa: the International Network of Light Rail Cities

  28. Bikeshelter Gelderland 2005 LiRa: the International Network of Light Rail Cities

  29. Static Travel information 2005 LiRa: the International Network of Light Rail Cities

  30. UITP - travel information award LiRa: the International Network of Light Rail Cities

  31. Testing • The Gelderland Travel Information concept was tested by a panel of travelers and a cross section from the Public Transport Platform • Their comments and recommendations were noted and further developed by the project group LiRa: the International Network of Light Rail Cities

  32. Spin-off static travel information LiRa: the International Network of Light Rail Cities

  33. Information on pillar Connexxion LiRa: the International Network of Light Rail Cities

  34. Static Travel Information concept LiRa: the International Network of Light Rail Cities

  35. Travel information in public domain Hospitals Library Horeca Tourism Municipal etc. Pilots 2005 LiRa: the International Network of Light Rail Cities

  36. Actions end Juli 2005 • About 600 new bus shelters filled with the new travel information system • About 1000 new pillars with the new travel information system • A complete evaluation of the new travel information concept (customers are very satisfied) • Technical evaluation is ready. A few small improvements are integrated in the out roll of this project. End 2006: 3000 bus shelters with the new system LiRa: the International Network of Light Rail Cities

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