Interlibrary Loan for Newbies and re:turnees

1. Interlibrary Loan for Newbies and re:turnees Russell Palmer GOLD/GALILEO User’s Group Conference 31 July 2009

2. Lyrasis Member Benefits • Expanded education & consulting programs • Innovative technology solutions • Increase purchasing power • Increased visibility with funders • Greater capacity for innovation • Extended networking opportunities • Cost control through operational consolidation

3. Key sources for ILL info • GOLD • http://www.georgialibraries.org/lib/gold/ • Lyrasis • http://www.lyrasis.org • OCLC • www.oclc.org/resourcesharing

4. ILL-L e-mail list • Maintained by WebJunction • Easy to manage subscription (messages, digest, searchable archive) • Extremely helpful and informative community • Sign up here: • http://lists.webjunction.org/mailman/listinfo/ill-l

5. ShareILL Wiki • “a gateway to electronic and print resources pertaining to all aspects of interlibrary loan (ILL), document delivery, and resource sharing.” • http://www.shareill.org

6. Other, specialized info • ILLiad-L list: • http://listserv.vt.edu/archives/illiad-l.html • ARIE-L list: • https://mailman1.u.washington.edu/mailman/listinfo/arie-l • IDS toolkit: • http://toolkit.idsproject.org/ALA

7. The law of the land • Interlibrary Loan Code for the United States • http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/interlibrary.cfm • “This code establishes principles that facilitate the requesting of material by a library and the provision of loans or copies in response to those requests.”

8. The sheriff in this town • GOLD Compliance Guidelines • http://www.georgialibraries.org/lib/gold/gold_compliance/

9. Training • Lyrasis offers a variety of resource sharing training classes, including: • OCLC WorldCat Resource Sharing: The Basics • OCLC WorldCat Resource Sharing: Beyond the Basics • The Resource Sharing Detective • Using the OCLC WorldCat Resource Sharing Direct Request Service

10. GOLD Facilitated Training • Lyrasis partners with GOLD to offer training in a variety of areas each year! • Keep an eye out here: • http://www.georgialibraries.org/lib/training/

11. Pick my brain…

12. Packaging

13. Communication

14. OCLC Tips & Tricks

15. OCLC Support • Now the primary contact for technical questions • support@oclc.org • OCLC • 1-800-848-5800 (toll-free U.S.) • Mon.-Fri. • 7 a.m.-9 p.m. (U.S. Eastern)

16. Lyrasis Support, OCLC • Ordering • Billing • Quotes • Training • New contact e-mail: membersupport@lyrasis.org

17. Your Issues

18. 4 things to know • Special thanks to Melissa Jackson at Armstrong Atlantic State University!

19. 4 things • Communication is important! • with your patrons • with your staff/co-workers • with other libraries

20. 4 things • Resource sharing thrives on good will • Work with your patrons when you can • willing to lend as well as borrow • Give favors when you can

21. 4 things • Be willing to ask for help • listservs • The Virginia Boucher book "Interlibrary Loans Practices Handbook" • Wikis • ILL code on ALA page • Web resources • Each other! Me!

22. 4 things • Be consistent, but not inflexible • Sometimes you just have to say 'no’ • Don't make 'no' your favorite word

23. Your Questions

24. Pick up the phone! • Never hesitate to call another library with questions • Never hesitate to call me at Lyrasis with Resource Sharing questions: • 800-999-8558, ext. 4916 • russell.palmer@lyrasis.org