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Process Performance Zone . 10.30 Mark McGregor 11.30 John Hutchby Le Brenne Consulting James Wiggins Integrated Management Techniques 12.30 Gary Comerford GCP Consulting 1.30 Neil Whittington Arturian Ltd 2.30 Rachel Ovett Target Group Ltd .

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process performance zone
Process Performance Zone

10.30 Mark McGregor

11.30 John Hutchby Le Brenne Consulting James Wiggins Integrated Management Techniques

12.30 Gary Comerford GCP Consulting

1.30 Neil Whittington Arturian Ltd

2.30 Rachel Ovett Target Group Ltd

slide4

Establishing Buy-in

Demonstrating ROI

Pragmatic Approach

common challenges
Common Challenges
  • Establishing Buy-in
  • Demonstrating ROI
  • To BPM or not to BPM?
buy in what is bpm

Process Modelling

and

Process Engine

(workflow)

Design

Activity Based Costing

Business Rules Engine

Business Activity Monitoring

(BAM)

Simulation

Integration

Integrated document

Balanced Scorecard

management system

Buy-in: What is BPM?

Design

Execution

Optimisation

buy in how to establish buy in
Buy-in: How to establish buy-in
  • Involve the organisation as a whole
  • Strategic benefits
  • Examples
common challenges1
Common Challenges
  • Defining BPM
  • Demonstrating ROI
  • To BPM or not to BPM
demonstrating roi
Demonstrating ROI

Areas to consider:

  • Automation
  • Quality
  • Management
  • Optimisation
roi process design workshops
ROI: Process Design Workshops
  • Can be quick ½ - 1 day
  • Questions
  • Across functional areas - World view
  • Visibility
  • Lots of output
    • Requirements
    • Measurements
    • Data
    • Maps

Concerns

    • Getting people together
    • Too many opinions
    • Lack of honesty
roi activity based costing
ROI: Activity Based Costing
  • Understanding cost of components of a process
  • Compare processes in order to spot areas for cost reduction
roi prototype
ROI: Prototype
  • BPM tools make prototyping fast!!
  • Graphical
  • Integration opportunities
  • Demonstration of the tool out of the box can quickly highlight benefits

Concerns

  • The system is already built
  • Set expectation
roi simulation
ROI: Simulation
  • Can be done on existing processes – without implementing!!
  • What if scenarios
  • Variety of metrics
  • Reports can be exported
  • These tools are free
roi simulation scenario 1
ROI: Simulation Scenario 1
  • 3 x Application Processing staff @ £10 phr
  • 1 x Head of Application Processing @ £20 phr
  • Application comes in once every hour
  • Assignment takes 2 minutes
  • Underwriting takes 1 hour
roi simulation scenario 2
ROI: Simulation Scenario 2
  • Add one more Application Processing staff @ £10 phr
roi simulation scenario 21
ROI: Simulation Scenario 2
  • Add one more Application Processing staff @ £10 phr
roi simulation scenario 22
ROI: Simulation Scenario 2
  • Add one more Application Processing staff @ £10 phr

Maximum cycle time has halved!

common challenges2
Common challenges
  • Defining BPM
  • Demonstrating ROI
  • To BPM or not to BPM

S

S?

bpms a pragmatic approach
BPMS?: A pragmatic approach

The important thing is not to stop questioning – Albert Einstein

bpms a pragmatic approach1
BPMS?: A pragmatic approach

<3?

3-10 = a process

>10?

?

bpms scope without systems

Process Modelling

and

Process Engine

(workflow)

Design

Activity Based Costing

Business Rules Engine

Business Activity Monitoring

(BAM)

Simulation

Integration

Integrated document

Balanced Scorecard

management system

BPMS?: Scope without systems
slide28

Establishing Buy-in

Demonstrating ROI

Pragmatic Approach