“ Your On-Call Source for Technology Solutions ”

1. “Your On-Call Source for Technology Solutions”

2. Our Mission • We help our clients make the right Technology decisions for their business • We help our clients get the most out of their existing systems • We help our clients ensure that new systems will meet their needs and maximize utilization • We help take advantage of new technology when it makes sense • We consult for results for our clients benefit

3. “Your On-Call Source for Technology Solutions” • Unbiased Expert acts an extension of a Company’s existing staff • Confidential outsourced IT Support • 20+ years Industry experience • Major Carriers, Fortune 500, Small Business • Government, Financial, Healthcare, and Consumer • Flexible Terms • Scheduled visits each week • Available on a per-project basis

4. Network and PC Security • Workstation Security (Firewall/Antivirus) • Managed Workstation Service • PC/Workstation/Server “Tune-Up” Service • On-Call Emergency Service • User Training on Safe Operation • Quarterly testing of all Security Products: Benefit from our Unbiased testing.

5. Telephony Consulting • Traditional and Hybrid Trunking design • PBX and Voicemail integration • VOIP • ACD (CPE or Network-based) • Hybrid Access Design and Costing • Contract and Carrier negotiations • IP Telephony applications

6. Data Network Design • Design and Optimization • Develop and implement “Hot or Cold” Backup facilities • Private Line / Frame / ATM / IP or Blend of technologies • Hardware and Software • VoIP considerations

7. Data Recovery Strategy • Design and Implement Strategy • Develop “Hot or Cold” Backup facilities • Documentation of all procedures • Develop and test recovery plan • Required for certain types of businesses • Off-Site and portable backup solutions available

8. Business Continuity Planning • What happens to your business if…. • Power fails / Fire • Roof leaks / water damage • Tornado or Hurricane damage • Earthquake / Flooding • Lightning strikes • Building evacuation • Cost vs. Risk Analysis • Access to Information is Critical • Network Recovery • Design / Document / Implement / Rehearse

9. Internet Strategy • What is your Internet Strategy? • Website • Information only • E-Commerce • Search Engine ranking • Partner linking / Banner ads • Glitzy graphics vs. Fast access • Hosting (your place or mine) • Ongoing changes and maintenance • Info-only sites starting at $250/year

10. Technical Training • Telephony concepts and CPE • Data Network Technologies • Voice over IP • PS/ALI support • Switching • Internet • PC setup / Firewalls / Servers • Imaging • On-site or Distance Learning formats • CSR instruction

11. RFP and SLA • RFP or RFQ preparation • Proposal or Quote comparison and analysis • Negotiation of appropriate SLA for non-tariff services • Not compensated by vendors or suppliers

12. Process Automation • Online documentation for: • Job Applications • Healthcare administration • Internal job postings • State and Federal forms • Purchase requisitions • and more…. • Corporate Intranet • User level profiles • Increase your human productivity!

13. Competitive Network Solutions, Inc. • One stop shop for a broad array of Professional Technology Services. • Contract with other related firms representing multiple disciplines, if projects require • “Your Chief Technology Officer on call” • Contact us today! • Phone: 901-757-0379 • email: David@CompetitiveNetworkSolutions.com • web: www.CompetitiveNetworkSolutions.com