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IP Telephony. Evaluation and Implementation. Athelene Gieseman. Director of Information Services agieseman@stinsonmoheck.com. The Goals. New Firm – One Firm (impact of a merger) Long term cost savings Voice/Video Conferencing/Data Positioning for new technology advantages.

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Ip telephony

IP Telephony

Evaluation and Implementation


Athelene gieseman

Athelene Gieseman

Director of Information Servicesagieseman@stinsonmoheck.com


The goals
The Goals

  • New Firm – One Firm (impact of a merger)

  • Long term cost savings

  • Voice/Video Conferencing/Data

  • Positioning for new technology advantages


Why ipt costs
Why IPT? - Costs

  • Short term costs are high

    • Infrastructure

      • Need for upgrades anyway

    • New phones

      • Need for consistency between offices

    • Power

    • Bandwidth

    • Training and Support


Why ipt costs1
Why IPT? - Costs

  • Long Term Costs are Low

    • Scalability

      • 2500 users per call manager

      • Leverage the data infrastructure

      • Leverage cabling (Cisco phones)

    • Applications

    • Maintenance

    • Training and Support


Why ipt functionality
Why IPT? - Functionality

  • Shared Data Directories

    • Exchange

    • Intranet

  • Application Integration

    • Outlook

    • Aptus (CRM)

    • Intranet

  • Softphone/VPN

  • Conference Manager


Why ipt support
Why IPT? - Support

  • MACs

  • Upgrades

  • Extension Mobility

  • Staff


Basic facts
Basic Facts

  • Over 1000 phones

  • 8 offices in 3 time zones

  • 2 large offices in Kansas City, MO

  • Clustered Call Managers for redundancy and seamless operation

  • Unity Voicemail servers networked

  • Video Conferencing over the IP WAN with capability of all 8 offices participating simultaneously


Gotchas
Gotchas!

OR:

“What I learned during my summer implementation.”


Power
Power

  • You can’t have enough

    • UPS systems the size of a small room

  • You can’t make it clean enough

    • Ground everything!

  • You can’t know enough

    • Hire the experts


Bandwidth
Bandwidth

  • You can’t get enough

  • Calculate, Calculate, Calculate

  • Once you know what you need, buy more


Call routing
Call Routing

  • How do your offices handle incoming calls to the main number?

  • How do your offices handle incoming calls to attorneys?

  • 800 numbers?

  • Nightbells?

  • Human contact vs. ICD

  • Follow the sun coverage (One Firm)


Voice prompts
Voice Prompts

  • Must match call routing

  • Getting the right voice

  • Matching firm culture

    • “Ring All Extensions”?

    • “All operators are busy” or “let it ring”


Training
Training

  • Use live phones

  • What applications?

  • How much can you cover at once?

  • Documentation

    • 3 X 5 Card

    • Trifold

    • Intranet



Thank you

Thank you!

Email me with questions

agieseman@stinsonmoheck.com