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How A Debt Collector Should Make A Phone Call To A Debtor? - PowerPoint PPT Presentation


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One mistake that debt collectors often commit is that they don’t work in accordance with the strategies that they were taught while entering this business. These strategies are related to different ways that these collection agents and agencies use for getting in touch with defaulters. According to the experts from debt collection agencies say that while calling your defaulter, you need to be absolutely professional in your behaviour and should make an assumption whether the person would be available to talk or not. However, there are no rules like this regarding taking notes and expert debt collectors say that this could be as effective as recording a call or even more. - http://4ampac.com.au/

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How A Debt Collector Should Make A Phone Call to A Debtor?

Be polite and professional

•According to the experts from debt collection agencies say that while calling your

defaulter, you need to be absolutely professional in your behaviour.

• This means that during the phone call, you should not be chewing or eating

anything or surfing the Internet.

• The bottom line is that your entire concentration should be towards the phone a

call and the data you gave related to that defaulter.

Call at the right time of day.

•According to the experts of debt collection Sydney companies,

you should always try and call during the office hours and

know the habits of the nonpayer before making a call.

•You should make an assumption whether the person would be

available to talk or not.

Take notes or record conversations

• There are some rules to be followed in this industry and one of them

is that if you want to record calls, you’ll have to seek permission for

that.

• However, there are no rules like this regarding taking notes and expert

debt collectors say that this could be as effective as recording a call or

even more.

Resources: - https://medium.com/@johnrayau12345/how-a-debt-collector-should-make-a-

phone-call-to-a-debtor-ee87b3b7baaf

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How A Debt Collector Should Make A Phone Call To A

Debtor?

One mistake that debt collectors often commit is that they don’t work in

accordance with the strategies that they were taught while entering this

business. These strategies are related to different ways that these

collection agents and agencies use for getting in touch with defaulters.

One of these ways is contacting them through phone calls and here are

some tips that should be followed while making a phone call to the person

who owe you some money.

Be polite and professional

•According to the experts from debt collection agencies say that

while calling your defaulter, you need to be absolutely professional

in your behaviour.

•This means that during the phone call, you should not be chewing

or eating anything or surfing the Internet.

•The bottom line is that your entire concentration should be towards

the phone a call and the data you gave related to that defaulter.

•Other than this, you should also use words like "please" and "thank

you" frequently during the call.

•One more very important tip is that well before getting to the point;

you should politely introduce yourself and talk while keeping a

broad smile on your face.

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Call at The Right Time of Day.

•According to the experts of debt collection Sydney companies, you

should always try and call during the office hours and know the

habits of the nonpayer before making a call.

•You should make an assumption whether the person would be

available to talk or not.

•In case, someone else picks up the call, you should start the

conversation keeping the first point in your mind.

•Make sure that you ask that what time they are generally available

to speak as this can save a significant amount of your time.

Take Notes or Record Conversations

•There are some rules to be followed in this industry and one of them

is that if you want to record calls, you’ll have to seek permission for

that.

•However, there are no rules like this regarding taking notes and

expert debt collectors say that this could be as effective as recording

a call or even more.

•Experts say that you can easily keep a log of any agreements or

issues and thus, avoid repeating or contradicting on what you have

already said.

•Once the call is over, don’t forget to send an email summarizing the

conversation and any commitments to make sure that no

disagreements arise in the future.

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Be careful about leaving messages

•Experts from several debt collection agencies say that you need to

be very careful while leaving messages and make sure that no

discreet information or data is leaked.

•This should be very carefully noted while leaving voice calls as they

can be heard by anyone other than the defaulter and this could land

you in serious troubles.

•If it is a business liability, full detail can be left on any business

phone number and personal phone known to belong to a directly

involved party.

Don’t blame or shame

•One more thing recommended by the experts is that you should be

very careful while having a conversation and make sure that you

don’t blame or embarrass the defaulter.

•This is because doing this might make them upset, frustrated,

agitated and thus, less willing to pay.

•Therefore, you should speak calmly and find out why the defaulter

hasn’t paid the bills.

Resources: -https://medium.com/@johnrayau12345/how-a-debt-collector-should-make-a-phone-call-

to-a-debtor-ee87b3b7baaf