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# Improving Processes - Exercises - PowerPoint PPT Presentation

-6. -4. -2. 0. 2. 4. 6. Improving Processes - Exercises. Identifying Solutions. Identifying Solutions. Identifying Solutions. Possible Solutions?. Identifying Solutions. Identifying Solutions. NOT ROOT CAUSE. NOT ROOT CAUSE. Identifying Solutions. Cost/Benefit Analysis.

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Improving Processes - Exercises

Possible Solutions?

NOT ROOT CAUSE

NOT ROOT CAUSE

• You are considering buying a new Ford Escape

• The Escape is available with two power plants:

• Standard Gasoline Engine (\$21,000, 24 mpg - city)

• Hybrid-Gas/Electric Engine (\$27,000, 36 mpg - city)

• The average price of gas is \$2.35/gallon.

• Without considering the cost of money or differences in maintenance expenses, how long would it take to pay-back the higher initial cost of the car through improved gas mileage?

• Develop a Countermeasure Matrix for the following potential solutions:

Problem

Root Causes

Potential Solutions

Exercise More

High BMI

Eat Healthy Foods

High Blood

Pressure

Reduce Alcohol Consumption

Change Job

High Job Stress

Work Less on Current Job

Reduce Calorie Consumption

• For the countermeasures of “eat healthy food” & “exercise more often” develop a barriers & aids analysis:

Current State:

High Blood Pressure

Future State:

Low Blood Pressure

• The Engineering Scheduling process was modified as follows:

• What could go wrong with the process changes?

• Part 1 – Recall a change that was successful in your company. Why was it successful? What factors contributed to it’s success?

• Part 2 - Recall a change that was not successful in your company. Why was it not successful? What factors contributed to it’s not being a success?

CurrentState

Making Change Last

Creating A Shared Need

ImprovedState

Shaping A Vision

Monitoring Progress

Mobilizing Commitment

TransitionState

Changing Systems & Structures

Change

• Suppose your company management decided that “Six Sigma” was needed to drive necessary improvements in processes and competitiveness.

• Apply the elements of change to help them build a “plan” for introducing and implementing Six Sigma:

• Thinking about the “Six Sigma Plan” you just developed, profile your company’s Change Processes:

We’ll use a simple product – a pinwheel – to help apply & tie together Process Control Planning:

CTQs

Pinwheel

Design

• Process Steps

• Cut dowel rod to length (16”) (Supplier)

• Print pinwheel pattern (Supplier)

• Cut out pinwheel pattern

• Punch holes in pinwheel

• Cut slits in pinwheel

• Bend paper clip to pattern

• Tape paper clip to dowel

• Insert back button

• Insert center of pinwheel on paper clip

• Bend pinwheel wings and insert holes on paper clip (clockwise order)

• Insert front button

• Bend over tip of paper clip to secure button

• Materials:

• Pinwheel pattern printed

• Dowel rods (48”)

• Paper Clips (large)

• Shirt Buttons

• Tape

• Tools:

• Scissors

• Hole Punch

• Needle-Nose Pliers

• Ruler