Having A Voice Service user involvement Tom Mclean – Service Development Manager Tony Willis – Constitutional Adviser
Today’s session • Introductions - Tom and Tony • Having A Voice • Service user involvement at HAV-DVD • Any questions or comments? • Contact details and links
What is Having A Voice? • Having A Voice is a voluntary sector mental health organisation based in East Manchester. • It is open to anyone aged 18 and over, in Manchester and surrounding areas. • People reach HAV in a number of ways – through word of mouth, self-referral or sign-posting by services.
What is Having A Voice? • Having A Voice is a membership organisation managed by users, or ex-users of mental health services. • Currently, 5 staff are employed, most of whom are users or ex-users of services. • HAV is an independent project, and is funded through a number of different grants. • HAV has been running for 17 years.
HAV, recovery and social inclusion – what we do: • A drop-in (peer support) • 1:1 counselling • recovery courses (workshops) • Opportunities – involvement – volunteering etc… • Media project – produce films to raise awareness • Advice (welfare rights etc) • Encourage – support… self-advocacy • Training to outside agencies – students etc… • Social activities
What sort of user involvement? • User led, User run • Therefore: 'user-centred user involvement' as opposed to 'management-centred user involvement‘ • ManagementCommittee come from membership • Members are or have been users of mental health services
Involvement in what? • As workers • As members • As management committee • As volunteers • As representatives e.g. LIT • Delivering/facilitating services
As workers: • Most workers are or have been service users • Sometimes this has been a requirement of the job’s ‘person spec’ • Strong and meaningful involvement through employment
As members • Members have a stake in the organisation • Members can put themselves forward for Management Committee • Members can vote at AGM and other meetings
As management committee • Management Committee is the governing body of HAV • They decide priorities and direction of HAV • They employ paid workers to carry out certain functions
As volunteers • Volunteers important to HAV: formal and informal • Volunteers drawn from membership • Involved in service delivery e.g. recovery workshops, media project, counselling service • Informal as peer support – central to HAV
As representatives During consultations e.g.: • Design of adult mental health directory • NSF Local Implementation Team(LIT) • Mental health forums
Benefits of involvement: • Setting own objectives and priorities • Tackling stigma and discrimination • Social inclusion • Recovery • Knowledge and skills gained • Confidence and self-esteem
So what does this really mean?Short filmfollowed byAny questions or comments? Tony or Tom
Having A Voice The Venture Centre 491 Mill street Manchester M11 2AD 0161 223 4438 www.havingavoice.org firstname.lastname@example.org Contact details