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Resume Tutorial. Before you create your resume, brainstorm why an employer should hire you! If you do not already have a draft resume, Complete the Resume Building Sheet If you have a draft available go through the tutorial and review your resume for areas of improvement

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Resume tutorial
Resume Tutorial

Before you create your resume, brainstorm why an employer should hire you!

If you do not already have a draft resume, Complete the Resume Building Sheet

If you have a draft available go through the tutorial and review your resume for areas of improvement

Write down the 5 reasons why you believe you are the best candidate for the job

You need to identify why you are unique and what your accomplishments have been.

The creation of the resume
The Creation of the Resume

You can develop your resume by using one of the templates, below:

Example 1

Example 2

You will create this document, using tabs, fonts, and spacing.

Recommended fonts include: Times New Roman, Arial or Tahoma

Your margins can be adjusted: the smallest margin you can use is .5 – this is located in File, Page Setup

Resume sections
Resume Sections

The resume typically has 6 different headings/sections.

Section 1: Contact Information

Section 2: Summary

Section 3: Key Words/Accomplishments

Section 4: Professional Experience

Section 5: Education & Training

Section 6: Additional Information

This presentation will guide you through each section and will provide information about how to create each section.

Type your heading
Type Your Heading

The purpose of the heading is to give the employer your contact information

Name, phone number, address, and email address. Your name should be in a larger font – suggested font is 14 point. Remember, you are selling you, so your name needs to stand out!

Street address is now optional on a resume. Email address is essential. The vast majority of employers will contact you by phone or email; rarely, if ever, by snail mail.

Make sure to have a professional email address. You may want to set one up just for job search that you can abandon when the search is over.


Type Your Heading

Your summary
Your Summary

The summary is a broad overview of your skills. It guides the reader and provides an overview of what you bring to the position

The summary should be tailored to fit each job you are applying for

Your summary must include technical, organizational, and interpersonal skills and knowledge

Your summary1
Your Summary

You can use this example to fill in your experience

[Professional Label] with extensive [general functional area] background in [3-4 things you want to be hired to do] with [industry/types of organizations] at [organizational level/location] in support of [people you relate to] [Experience includes:]

Summary examples
Summary Examples

Human Resources analyst with core competencies in classification, compensation and recruitment and selection.

Extensive knowledge of Federal and State employment laws and a thorough understanding of complex personnel rules and procedures.

Reputation for providing exceptional and timely customer service.

Demonstrated ability to direct and complete multiple projects while meeting strict deadlines.

Purchasing Manager with extensive experience in capital improvement projects and capital equipment purchasing in healthcare and government environments. Proven experience in leading negotiations, preparing business presentations, and developing business relationships. Strong knowledge of risk management and compliance issues pertaining to healthcare and government procurement practices. Excellent leadership skills empowering and motivating employees resulting in an organization of high performing, dedicated employees.

Customer service management professional. Excel in fast-paced environments as well as motivating staff to increase productivity. Demonstrated ability to identify customer needs and gain customer trust. Expertise in resolving escalated customer service issues. Works well independently as well as part of a team.

Summary example
Summary Example

Type Your Summary

Summary vs objective
Summary vs. Objective

  • Often it is easier to customize your resume by listing an Objective instead of a Summary. Use the actual job title for the position you are applying for in your Objective. For example:


  • “Administrative Assistant II position with DES which will utilize highly developed skills in budget tracking, preparation of spreadsheets, meeting coordination and administrative support of multiple managers.”

Key words accomplishments
Key Words/Accomplishments

Key words are utilized to describe your skills.

Use 6-12 key words that describe your talent or skills. You should have an accomplishment statement to back up your key words in your professional experience section.

Key words
Key Words

Below are a variety of key words that you can use to describe your experience:



Relational Databases

MS Office

Financial Reporting

Inventory Control

Contract Negotiations

Statistical Data

Customer Service


People Soft

Six Sigma

Audio Visual/Media

Program Management

Process Development

Client Relations

Events Planning Seminars/Conferences

Management Reporting

Case Management

Quarterly Reports

Accounts Payable/Receivable

Policies and Procedures

Process Improvement


Cost Accounting

Community Outreach

Communication Skills

Strategic Planning

Executive Administration

Problem Resolution

Program Management

Process Development

Client Relations

Events Planning Seminars/Conferences

Management Reporting

Case Management

Interpersonal Skills

Writing Skills

Research Skills


Key words example
Key Words Example

Type Your Key Words

Professional experience

Now you will begin the process of adding your work experience

Start with your most current/recent position and work backwards

Your focus for your work experience should be the last 10 years

For each employer include full name of employer,( do not use acronyms), your title, dates, city, state

Guidelines for developing your professional experience
Guidelines for Developing Your Professional Experience

For each job, write 4-5 sentences about your basic job duties and responsibilities

With each experience (within 10 years), you will need to write 2 or 3 statements qualifying and quantifying that experience. These statements are your accomplishments

You need to make sure to demonstrate your skills in this section

Typically, you use bullets to highlight this experience, but you will also see this displayed in a paragraph format

You need to start each statement with AN Action Verb - refer to the “ Action Verbs” handout

Put experience in Reverse Chronological Order

Do not use personal pronouns

Spell out all abbreviations; this includes agency information and titles. Not everyone will know what DES/FAA/PSE I means...

If you are currently involved in the experience - use present tense. If the activity is finished – use past tense.

Writing accomplishment statements
Writing Accomplishment Statements

An effective accomplishment statement consists of four parts:1. A potential problem, opportunity, or issue2. What you actually accomplished3. What you did about it4. Demonstrates how your results benefited the organizationEXAMPLES:

Reduced costs, processing errors (resulting in increased quality, sales, etc.)

Planned a program

Advocated legal rights at a domestic violence shelter by accompanying victims to their cases

Helped to create and implement various programs to teach those between the ages of 13 and 80 to canoe, windsurf and sail

Took the initiative to create a program

Improved a process

Initiated advanced assembly procedures to increase production 10% by reducing turn around time from 5 to 4 days

Planned and scheduled over twenty tours per week, organized and conducted monthly meetings for over 20 tour


Trained new employees in customer service and telephone procedures

Organized campus tours and served on informative panels for prospective students for the past three years

Professional experience1
Professional Experience

This section represents the

overall scope of your position and

daily duties

Notice that by adding “key contributions

the reader will be to read more

Can t think of accomplishments
Can’t think of accomplishments?

Having a scope of your job and key accomplishments is ideal, but can be difficult to write

If you are not able to come up with specific accomplishments, you can bullet your experience

Professional experience example
Professional Experience Example

Type Your Professional Experience

Education and training
Education and Training

Typically appears at the end because your work experience really is the lead in your resume

List schools attended for your degrees awarded or in progress

Dates are optional. If you add a date to your education the reader may be able to determine your age

Include professional development or relevant training. You may want to review your Arizona Government Transcript for your coursework.


Type your Education and Training

Additional information
Additional Information

Include relevant information such as:

Professional Memberships


Licenses & certifications

Foreign Language Abilities

Awards & Recognition

Community involvement and volunteer positions

Sample resume 1 very basic resume
Sample Resume 1Very Basic Resume

Note: This is an excellent way list multiple positions with one organization

Resume checklist
Resume Checklist

Make sure there are no grammatical or spelling errors

Absence of personal pronouns

Appropriate tense in statements

Absence of slang, jargon, and abbreviations

Short descriptive phrases begin with action words

Qualified and quantified descriptions

Dated entries listed in reverse chronological order

Categories arranged with most relevant information first

Consistent format