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AEGEAN CANCELATION AND REFUND POLICY

To meet the demands of its customers, Aegean Airlines has a thorough cancellation and refund policy. This policy covers a range of ticket kinds and scenarios, including both voluntary and involuntary disruptions and cancellations.

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AEGEAN CANCELATION AND REFUND POLICY

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  1. Aegean Cancelation and Refund To meet the demands of its customers, Aegean Airlines has a thorough cancellation and refund policy. This policy covers a range of ticket kinds and scenarios, including both voluntary and involuntary disruptions and cancellations.

  2. TOPICS 1. Ticket Types and Refund Policies 2. Fees and Procedures for Cancellations 3. The Refund Procedure 4. Particular Circumstances 5. How to Modify or Cancel a Reservation 6. Advice for Travelers

  3. 1. Ticket Types and Refund Policies Flex Ticket: - Cancellation: There is no price for ticket cancellations. - Refund: The entire amount, including the ticket and any relevant taxes, is refundable. - Change Fees: Prior to departure, free changes are allowed; fare differences apply. Tickets in the Economy Class: GoLight: - No refunds for cancellations. - Modifications: Any fare discrepancy and a fee apply. Flex: - Cancellation: Refunds are available after a fee is subtracted. - Modifications: There is no cost for modifications, although fare discrepancies may apply. ComfortFlex: - Cancellation: Provides a prorated refund subject to a cancellation fee. - Tickets for Business Class: - Cancellation: The majority of fare kinds are fully refundable. - Modifications: Prior to departure, unlimited free modifications are usually permitted.

  4. 2. Fees and Procedures for Cancellations - Voluntary Cancellations: Travel agents, customer service, and the Aegean Airlines website are the channels via which passengers can cancel their tickets. The type of ticket determines the eligibility and fees. - Involuntary Cancellations: Passengers are entitled to a complete refund or free rebooking choices in the event that Aegean Airlines cancels a flight or makes significant schedule modifications. Regulations from the EU may require additional compensation.

  5. 3. The Refund Procedure - Initiation: Online refund requests can be made on the Aegean Airlines website, by contacting customer service, or by contacting the travel agency where the ticket was originally purchased. - Processing Time: For online transactions, refunds can take up to 7 working days, while for purchases made through travel agencies or other means, they can take up to 30 days.

  6. 4. Particular Circumstances - Medical or Emergency Cancellations: Passengers may request a refund or a free rescheduling in the event of a medical emergency, a death in the family, or other extreme circumstances; evidence is frequently needed. - Denied Boarding: Under EU Regulation 261/2004, passengers who are refused boarding because of overbooking may be entitled to reimbursement and assistance.

  7. 5. How to Modify or Cancel a Reservation - Online: Go to the "Manage Booking" area of the Aegean Airlines website or mobile app. - Customer Service: For assistance, get in touch with Aegean Airlines' customer service. - Travel Agents: Any modifications or cancellations for reservations made through travel agencies must go via the agent.

  8. 6. Advice for Travelers - Examine Fare Conditions: Prior to making a reservation, always confirm the exact fare conditions to learn about the policies on refunds and cancellations. - Take Prompt Action: To reduce costs or penalties associated with voluntary cancellations, take prompt action. - Save Records: To facilitate the processing of refunds, save all correspondence, receipts, and related paperwork.

  9. THANK YOU https://www.flyfairtravels.com/blog/aegean-airlines-can celation-and-refund CONTACT NUMBER - +1-800-416-8919 ADDRESS - 411, ALLYN Ln, Central Islip, NY 11722 WEBSITE : https://www.flyfairtravels.com/

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