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Student Affairs and Technology: A Case Study. Brittney Boone Norm Cole Brian Joyce Curtis Tarver University of South Florida. Justification for Course Offering. Societal Demand and the Student Affairs Response Improve Cost Effectiveness of Education

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student affairs and technology a case study

Student Affairs and Technology:A Case Study

Brittney Boone

Norm Cole

Brian Joyce

Curtis Tarver

University of South Florida

justification for course offering
Justification for Course Offering
  • Societal Demand and the Student Affairs Response
  • Improve Cost Effectiveness of Education
  • Meet High Demands and Expectations of Today’s Student
  • Wave of Technology Can Not be Ignored
edf 4202 log on to the future technology in student affairs
EDF 4202Log On to the Future: Technology in Student Affairs
  • Fall 2004
    • Wednesdays, 2-4:50pm, RAR 205
  • Instructor: Brian Boone, Ph.D. (
  • Required Texts:
    • Katz, Richard N. et al. Dancing with the Devil: Information Technology and the New Competition in Higher Education. Jossey-Bass, San Francisco: 1999.
    • Bates, A.W. Managing Technological Change: Strategies for College and University Leaders. Jossey-Bass, San Francisco: 2000.
    • The Syllabus: Technology in Higher Education. Online Magazine.
course description
Course Description

This course focuses on the use of technology in the field of student affairs, as well as higher education in general. It is designed to educate student personnel administrators on current and future topics in information technology. Participants will be expected to become familiar with current literature on the topic, interject thought and insight, and will be given opportunities to utilize newly acquired knowledge.

course objectives
Course Objectives

Upon completion of this course, students will:

  • Understand technology’s impact on the functional areas of student affairs.
  • Be able to both communicate and facilitate communication in online communities.
  • Learn appropriate uses of technology.
course objectives6
Course Objectives
  • Demonstrate knowledge of online academic resources including distance learning, online library resources, internet research, and Blackboard technologies.
  • Recognize inherent limitations of others’ level of technological knowledge and be able to plan, program, and educate appropriately.
course objectives7
Course Objectives
  • Be aware of ethical and legal issues and their ramifications inside and outside of student affairs.
  • Be able to identify implications of the technological impact on the future and be committed to remaining a lifelong learner.
projects written assignments
Projects/Written Assignments
  • Weekly Reflective Journal
  • University Website Critique
  • Communication Reflection Paper
  • Technology Article Critique and Mini- Presentation
  • Web Page Development Project
weekly reflective journal
Weekly Reflective Journal

Due: Weekly, posted to Blackboard

Respond to topics in class readings and

current articles from Syllabus magazine. Responses should be approximately one page in length and should focus on the relationship to current course readings.

website critique
Website Critique

Due: September 1

Examine the use of technology, user

friendliness, services provided, and other

relevant topics on the website of a

college or university of your choosing.

Come to class prepared to discuss.

communication reflection paper
Communication Reflection Paper

Due: September 22

2-3 pages, double-spaced reflecting on challenges and benefits of communication from your personal experience in the cyber class conducted on September 15.

technology article critique and mini presentation
Technology Article Critique and Mini-Presentation

Due: October 6

Critique an article from a refereed journal

on a topic related to technology in higher

education. This article is to be outside of

the assigned readings. Presentation shall

be a 5-7 minute PowerPoint incorporating

relevant course topics and creativity.

web page development project
Web Page Development Project

Due: November 17

(Presentations on November 17 and December 1)

Design a website for a fictitious university. In building your website, demonstrate a working knowledge of technology’s importance to a school’s appeal. A 3-5 page paper must be submitted incorporating your design method and analysis of technology. Presentations should be 12-15 minutes in length.

week 1 august 25 introduction and relevance
Week 1: August 25 Introduction and Relevance
  • Assigned Readings
    • ACPA Task Force on Information Technology in Student Affairs
      • Available at
    • Katz, Chapter 1: Can Colleges and Universities Survive in the Information Age?
    • Bates, Chapter 1: Confronting the Technology Challenge in Universities and Colleges
discussion topics
Discussion Topics
  • Introduction
    • Review of Course Syllabus
  • Discuss Bates’ need for change
    • The Need to Do More with Less
    • The Changing Learning Needs of Society
    • The Impact of New Technologies on Teaching and Learning
  • Discuss University of Michigan IT school initiative
  • New technologies and the Need to Adapt
week 2 september 1 student services
Week 2: September 1 Student Services
  • Assigned Readings
    • “Online Student Services: Where is your campus?” Kruger, Kevin. NASPA Leadership Exchange Magazine. Fall 2003 (available on e-reserve at library)
    • “New Technologies: Changing How we Work with Students”About Campus. September/October 2000 (available on e-reserve at library)
    • Katz, Chapter 2: Competitive Strategies for Higher Education in the Information Age
    • Bates, Chapter 2: Leadership, Vision, and Planning in a Post-Fordist Organization
  • Due: Website critique
discussion topics17
Discussion Topics
  • Discuss Website Critiques
    • Impact of Virtual Tours
    • Webcams
    • Online class registration, online financial aid forms, online admissions applications, and other student services
    • Overall appeal factors for university websites
week 3 september 8 student services
Week 3: September 8 Student Services
  • Assigned Readings
    • “The “E” is for Everything: E-commerce, E-business, and E-learning in the future of higher education.” Wallhaus, B. Jossey-Bass: San Francisco: 2000. (available on e-reserve at the library)
    • “Outsourcing the Technology Boss”. Arnone, Michael. The Chronicle Review. (
    • “Bringing Technology to the Learning Enterprise”. Olsen, Florence. The Chronicle Review. (
    • Bates, Chapter 3: Planning and Managing Courses and Programs
    • Bates, Chapter 4: Technology Infrastructure and Student Access
    • Katz, Chapter 3: Assessing the New Competitive Landscape
discussion topics19
Discussion Topics
  • Private corporations’ involvement in higher education
  • Technology as a marketing tool
  • Student services online—to what extent?
  • What appeals to whom?
week 4 september 15 online class
Week 4: September 15Online class

“Meet” at class time by logging into Blackboard discussion forum

  • Assigned Reading
    • Katz Chapter 4: The New Technologies and the Future of Residential Undergraduate Education
discussion topics21
Discussion Topics
  • Introduce chat room norms (15 minutes)
  • Discussion of Katz Chapter 4 (45 minutes)
  • “brb” (15 minute break)
  • Reflect on online forum, in online forum (45 minutes)
week 5 september 22 communication
Week 5: September 22Communication
  • Assigned Reading
    • “Remember the Human: The First Rule of Netiquette, Librarians and the Internet”. Sturges, Paul. Emerald Publishing, 2002. (available on e-reserve at the library)
  • Due: Communication Reflection Paper
discussion topics23
Discussion Topics
  • Were norms clearly established and followed?
  • Understanding of online jargon
  • Did you “remember the human”?
  • Comfort level/Online vs. face-to-face interaction
  • Distractions/multitasking
  • Keeping up with the speed of conversation
  • Online personalities
week 6 september 29 distance learning
Week 6: September 29Distance Learning
  • Assigned Readings
    • “Professors Should Embrace Technology in Courses”. Lynch, Dianne. The Chronicle Review. (
    • “Many Students’ Favorite Professors Shun Distance Education”. Arnone, Michael. The Chronicle of Higher Education: May 10, 2002. (
    • “The 24 Hour Professor”. Young, Jeffrey. The Chronicle of Higher Education: May 31, 2002. (
    • Review Katz, Chapter 4
  • University of Phoenix—Replacing the Ivy Leagues?
  • The Role of Professor vs. Consultant
  • Student Interaction and “The College Experience”
  • Experiences with Online Courses
  • Ethics in Distance Learning
  • Student Affairs’ Obligations to Distance Learners
week 7 october 6 online resources
Week 7: October 6Online Resources
  • Assigned Reading
    • “Higher Education in the Information Age.” Sellers, Jennifer. August 16, 2001. (
  • Due: Technology Article Critique and Mini-Presentation
discussion topics27
Discussion Topics
  • Libraries—reserves, role of librarian
  • Electronic databases, online journals
  • Credibility of online sources
  • Online citations
  • Mini-Presentations (5-7 minutes each to discuss article, thoughts, implications)
week 8 october 13 webpage design
Week 8: October 13Webpage Design
  • Assigned Readings
    • “Accessible Websites: Why They’re Important and Where to Begin”. About Campus. March/April 2002. (available on e-reserve at the library)
    • Katz, Chapter 5: Developing and Using Technology as a Strategic Asset
    • Bates, Chapter 8: Organizing for the Management of Educational Technologies
  • Guest Speaker
    • Brian Schulte, Marketing Coordinator for the Phyllis P. Marshall Center Student Union, University of South Florida
discussion topics29
Discussion Topics
  • Guest Speaker: Presentation, Q&A
  • Applications used in Website Design
  • Effective Marketing Techniques
  • Marketing: Online vs. Real-life
  • Web Page Appeal
week 9 october 20 the digital divide
Week 9: October 20The Digital Divide
  • Assigned Reading
    • “Campuses at the Digital Divide”. Gregor, Rebecca. About Campus. January/February 2001. (available on e-reserve at the library)
    • “Technology and Diversity: An Impending Collision on the Information Superhighway?”. Hirt, Joan. NASPA Journal, Volume 38: Issue 1, Fall 2000. (available on e-reserve at the library)
    • “Do you Blog?” Krueger, Kevin. NASPA Leadership Exchange Magazine. Fall 2003. (available on e-reserve at the library)
    • Katz, Chapter 6: Tying Things Together: Advice for the Practitioner
discussion topics31
Discussion Topics
  • Who is on which side of the Divide?
  • Differences in diversity, faculty vs. students
  • What messages do we send to students on the disadvantaged side of the Divide?
  • Bridging the Divide
week 10 october 27 ethical issues
Week 10: October 27Ethical Issues
  • Assigned Reading
    • “Tending the Net”. Carlson, Scott. The Chronicle of Higher Education. June 7, 2002. (
    • “Delaware Student Allegedly Changed Her Grades Online.” Read, Brock. The Chronicle of Higher Education. August 2, 2002. (
  • Guest Panel
    • Chris Martinez, Residence Services Network
    • Rob Server, Marshall Center Information Technologies
    • David Armstrong, Student Government Business Office
discussion topics33
Discussion Topics
  • Panel discussion/presentation
  • Censorship
  • Plagiarism
  • Implications with student groups
  • University case studies of ethical issues
    • North Carolina School of Science and Mathematics Censorship
week 11 november 3 legal issues
Week 11: November 3Legal Issues
  • Assigned Readings
    • “Computer Use and the Campus Community: Rights, Responsibilities and Expectations”. Legal Issues in Higher Education, 9th Annual Conference (Section E 2). Burlington, VT. University of Vermont (available on e-reserve at the library)
    • “California Student Will Spend Weekends in Jail for Tampering With Online Election”. Olsen, Florence. The Chronicle of Higher Education. September 19, 2003. (
    • “Recording Industry Says It Will Sue Hundreds, Including Students, Starting This Month”. Foster, Andrea. The Chronicle of Higher Education. September 12, 2003. (
  • Guest Speaker
    • Jason Spratt, Student Judicial Services, University of South Florida
discussion topics35
Discussion Topics
  • Guest presentation
  • Hacking and TOS violations
  • RIAA and music piracy
  • Student handbook format—CD ROM vs. paper copy
  • ADA compliance issues
week 12 november 10 implication for the future
Week 12: November 10Implication for the Future
  • Assigned Readings
    • Bates, Chapter 10: Avoiding the Faustian Contract and Meeting the Technology Challenge
    • Review Katz, Chapter 6
discussion topics37
Discussion Topics
  • Timeline of Recent Technological Advances
  • Who knows what lies ahead?
  • The Future of Student Affairs
  • Affordability of Changing Technology
  • Staying ahead vs. lagging behind
week 13 november 17 presentations
Week 13: November 17Presentations
  • Due: All Group A and B websites
  • Group A presentations of designed websites, 15 minutes each in length
  • Brief questions on presentations
  • No class the following week due to holiday
week 14 december 1 presentations
Week 14: December 1Presentations
  • Group B presentations of designed websites, 15 minutes each in length
  • Brief questions on presentations
  • Final thoughts
  • Course evaluations