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A n E v al uati o n of t h e A r ticle 4 3 C e r t i f icati o n

A n E v al uati o n of t h e A r ticle 4 3 C e r t i f icati o n T r a ini n g In c enti v e P a y m e nt P rogram Fi n di n g s f rom a Su r v e y of R ecent Allianc e P a r ticipants Novembe r , 2 0 17. Table of Contents. I . B a c k g r ou nd on A r ticle 4 3. 3.

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A n E v al uati o n of t h e A r ticle 4 3 C e r t i f icati o n

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  1. AnEvaluationoftheArticle 43Certification TrainingIncentivePaymentProgram FindingsfromaSurveyofRecent AllianceParticipants November,2017

  2. Table of Contents

  3. I.BackgroundonArticle43 3

  4. I. Background on Article 43 • Overview: • NegotiatedbetweenCWAand AT&Tin2005,the Article 43 program establishedanincentive-basedpay structure for technicianswhopursueprofessional certifications through technicaltraining. Participationis voluntary. • Since itsinception,the Article43programhasgrownand evolvedintothe largesttechnicaltraininginitiative currentlyofferedthrough TheAlliancefor Employee Growth andDevelopment,Inc. • Givenitscurrent prominenceandfuture importance, The Allianceretained anexternalthirdpartyevaluatorto empiricallygaugethe program’s valueandbenefits. • Theobjectives,methodologyand findingsofthe study • are presentedinthe following chapters. 4

  5. I. Background on Article 43 The Article 43 certification training program ensures that eligible occupationals have both the opportunity and the incentive to attain core competencies and keep pace with emerging technologies.

  6. I. Background on Article 43 Select examplesofArticle43certification trainingprograms: Foundation(CompTIA) •A+ •Network+ •Convergence+ •Server+ •Security+ •CloudEssentials •Linux+ VendorSpecific (Multiple pervendor) FiberOptic Assembly •Microsoft •Cisco •Nortel •Dell •Connectors •Splicing •LANs •Antennae •Data Center •OutsidePlant •Design 6

  7. I. Background on Article 43 • RecentHighlights(reported to LaborAdvisory Forumin June, 2017): • Atotalof885 techniciansareeligibletopursue • incentivepaythroughcertificationtraining • Nearlythreequarters(74percent)arereceivingincentivepayacross threelevels: • Level1:226technicians(2Certifications) • Level2:269technicians(5Certifications) • Level3:159technicians(10Certifications) • Article43participationhasincreasedby6percentovertheprevioustwelvemonths • Article43incentivepayhasincreasedby18.5percent • over theprevious twelvemonths 7

  8. II. EvaluationObjectivesand Design 8

  9. II.EvaluationObjectivesandDesign • Consistentwithitslongstandingcommitmenttoevaluationand program improvement,TheAlliance isconductingan “impact evaluation”ofthe Article43certification trainingprogram.Theobjectivesof thisstudyareto: • Gather firsthandfeedbackfromtechnicianswhohaverecently participatedin training • Measurethe perceived valueand benefitsof theArticle43 • programto the participants, the company andthe union • Communicate theaccomplishmentsof the programtointerested stakeholders • Identifyopportunitiesto refineandstrengthen the Article43 initiative 9

  10. II. Evaluation Objectives and Design The cornerstoneof theevaluationis asurvey of recent Article43 training participants.Anoverviewof thesurvey designis summarizedbelow. 10

  11. II.Evaluation ObjectivesandDesign Anoverviewof thedatacollectionactivitiesaresummarizedbelow. 11

  12. III.Article43TrainingProfile 12

  13. III. Article43TrainingProfile Technicianshave takenan average of4.6coursessince 2015withnearly40 percent enrollingin overseven. DistributionofArticle43CoursesTaken 18% 39% 4-6Courses 43% 1-3Courses 7+Courses *AverageCoursesTaken= 4.6 13

  14. III.Article43TrainingProfile Morethantwo-thirds of theArticle 43trainingclassestakenoverthepast twoyears havebeenface-to-facevs.virtualclassesoverthe Internet. VirtualClassesTakenOver theInternet 31% 69% FacetoFace ClassroomTraining 14

  15. III. Article43TrainingProfile Halfof thetechniciansreportenrollingexclusivelyinface-to-faceclassroomtraining.Onlyasmall minorityhaveenrolled exclusivelyinvirtualclasses offeredoverthe Internet. VirtualClassesOfferedOver theInternetOnly 10% Face-to-FaceClassroomTrainingOnly BothVirtualandFace-to-FaceClasses 52% 38% 15

  16. III.Article43TrainingProfile Technicians haveearnedanaverage of6.9certificationswithonethird achieving tenormore. 10OrMore Certifications Lessthan5Certifications 5to9Certifications 16 Average Certifications=6.9

  17. IV.ReasonsforEnrollment 17

  18. IV.ReasonsforEnrollment Technicians’reasons forenrollmentemphasize threegroups offactors thatarehighlighted on thefollowingthreepages: 94% Iwantedtoqualifyforincentivepaylevels Iwantedtokeeppacewiththechangingtechnologiesinourfield 93% IwantedtotakeadvantageoffreelearningopportunitiesofferedthroughtheAlliance 90% Iwantedtoobtainskills andcredentialsnotavailable tome throughAT&Tcorporatetraining department Iwantedtodoeverythinginmypowertomaintainmyemploymentat AT&T Iwantedtoobtainspecific credentialsrecognizedandvaluedinthe ITindustry Iwasencounteringsystems andequipmentthatrequiredmorein-depthtechnicalknowledge 89% 87% 83% 79% To prepare myself of possible employment outside AT&T 46% 0% 20% 40% 60% 80% 100% Ona fivepointscale,ratetheimportanceofeachofthefollowingfactorsinyourdecisionto pursue Article43Training(PercentImport4/5)

  19. IV.Reasonsfor Enrollment Predictably,thesingle mostimportantreasonfor enrollment isto qualifyfor incentivepay. 94% I wantedtoqualifyfor incentivepay levels 93% I wantedto keeppacewiththechangingtechnologiesin ourfield Iwantedtotakeadvantageoffreelearningopportunitiesofferedthrough TheAlliance Iwantedtoobtainskillsandcredentials notavailabletomethroughAT&Tcorporatetrainingdepartment 90% 89% I wantedtodoeverythinginmypowertomaintainmyemploymentatAT&T 87% 83% I wantedtoobtainspecific credentialsrecognizedandvaluedintheITindustry I wasencounteringsystemsandequipmentthatrequiredmorein-depthtechnicalknowledge 79% 46% Topreparemyselfof possibleemploymentoutside AT&T 0% 20% 40% 60% 80% 100% Ona fivepointscale,ratetheimportanceofeachofthefollowingfactorsinyourdecisionto pursue Article43Training(PercentImport4/5)

  20. IV.Reasonsfor Enrollment At the sametime, techniciansappeartobehighlymotivatedto enrollin Article43trainingbythe desirefor self-improvement. 94% I wantedtoqualifyfor incentivepay levels 93% I wantedtokeeppacewiththechangingtechnologiesinour field I wantedtotakeadvantageoffreelearningopportunitiesofferedthroughTheAlliance 90% I wantedtoobtainskillsandcredentialsnotavailabletomethroughAT&Tcorporate trainingdepartment 89% I wantedtodoeverythinginmypower tomaintainmyemploymentatAT&T 87% I wantedtoobtainspecificcredentialsrecognizedandvaluedintheITindustry 83% I wasencounteringsystemsandequipmentthatrequiredmorein-depthtechnical knowledge 79% 46% TopreparemyselfofpossibleemploymentoutsideAT&T 0% 20% 40% 60% 80% 100% Ona fivepointscale,ratetheimportanceofeachofthefollowingfactorsinyourdecisionto pursue Article43Training(PercentImport4/5)

  21. IV.Reasonsfor Enrollment Somewhatlessimportantarefactorsthat emphasizeexternal credentialsoroutsideemploymentopportunities. 94% I wantedtoqualifyforincentivepaylevels 93% I wantedtokeeppacewiththechanging technologiesinourfield I wantedtotakeadvantageoffreelearningopportunitiesofferedthroughThe Alliance I wantedtoobtainskillsandcredentialsnotavailabletomethroughAT&Tcorporate trainingdepartment 90% 89% 87% I wantedtodoeverythinginmypower tomaintainmyemploymentatAT&T I wantedtoobtainspecificcredentialsrecognized andvaluedinthe ITindustry 83% I wasencounteringsystemsandequipmentthatrequiredmorein-depthtechnical knowledge 79% 46% TopreparemyselfofpossibleemploymentoutsideAT&T 0% 20% 40% 60% 80% 100% Ona fivepointscale,ratetheimportanceofeachofthefollowingfactorsinyourdecisionto pursue Article43Training(PercentImport4/5)

  22. V.Satisfactionwith Article43Classes 22

  23. V.SatisfactionWithArticle43 Classes Technicians enrolled infacetofaceclassesareextremely satisfied with theiroveralltrainingexperienceandtheirpreparation for certification exams. 95% Overalltrainingexperience Supportinpreparingforcertificationexam 96% 91% Opportunities forpracticalhands-onlearning Face-to-face Ona fivepointscale,indicateyourlevelofsatisfactionwiththefollowingaspectsofArticle43training (percent4/5) 23

  24. V.Satisfaction WithArticle43 Classes Theperceptions oftechnicians enrolled in face-to-faceclassesstandinsharp contrastto opinionsexpressedbythoseenrolled invirtualclassesoverthe internet. Opportunitiesforhandsonlearninginvirtualclassesis seenas particularlyproblematic. Ona fivepointscale,indicateyourlevelofsatisfactionwiththefollowingaspectsofArticle43training (percent4/5) 24

  25. V.Satisfaction WithArticle43Classes Technicians enrolled infacetofacetrainingexpressednearlyuniversal satisfactionwith the quality oftheirA43instructorsandinstruction. 97% Overallqualityofinstruction 97% Availabilityofinstructorforpersonalhelp Instructor'sunderstandingofmywork environment 93% 95% Timetofullyabsorbandlearnthematerial Face-to-face Onafivepointscale,indicateyourlevelofsatisfactionwiththefollowingaspectsofArticle43training (percent4/5) 25

  26. V.SatisfactionWithArticle43Classes Bycontrast,techniciansenrolled invirtualclasseswereconsistently lesspositive intheirratingsacrossanarrayofinstructor relatedmeasures. 97% Overallqualityofinstruction 84% 97% Availabilityofinstructorforpersonalhelp 83% Instructor'sunderstandingofmywork environment 93% 71% Timetofullyabsorbandlearnthematerial 95% 81% Face-to-face Virtual Ona fivepointscale,indicateyourlevelofsatisfactionwiththefollowingaspectsofArticle43training 26 (percent4/5)

  27. V.SatisfactionWithArticle43Classes Techniciansreinforcetheirsatisfactionwithface-to-faceclasses: • My experienceshasbeennothingbutverysatisfying.Instructorswere knowledgeableand madesureallthestudentsunderstoodthematerial • Everythingwasdone proficiently • • • • • • • • I can'tsee howitcouldbe anybetter. I havehadanoutstandingexperienceandcan'tthinkofanythingtoimprove. I havehadmanyinstructor'sandhaveenjoyedthemall. • My instructordideverythingpossibletomake surethateveryone wouldbe preparedfor theexam(s).Heevenwentoveranyquestion(s)inside(andoutside)ofcertaintopics, relatedtothatcourse. • Needmoreopportunitiestopracticewhatwe learnedandtheabilitytorelateittothe corporateATTenvironment.WeneedtoknowwhatATTstandardsare. • Excellenttrainingandwouldstronglyrecommendtocoworkers. • • TheinstructorsIhavehadsofarhavebeenfantastic.Reallyintelligentandengagingin thematerial.

  28. V.SatisfactionWithArticle 43Classes Techniciansoffersuggestionsto strengthenface-to-faceclasses: Morepractical, equipment-basedinstruction • (Ihave)neverhadsuchanindepthclassinthefieldaswasprovidedby thesetwo courses.TheFOAtextbooks,handsonlearningandteachershavebeenveryhelpful.I hadneverusedafusionsplicerbeforethatclassandnowfeelconfidentenoughtouse oneinthefieldiftheneedeverarises. • Morehands-ontrainingwithequipmentandusingtheequipmentweareassigned. • Insteadofusinginstructorstools....itwouldbebetterifwebringtheonesusedatIDC's. • • • • • • Thetraining roomneedstobetechnologicallyupgradetomake trainingmore seamless. Increasetimeportionofhandson,applicabletraining. • Moreface-tofaceandhands-ontrainingofnewequipmentbeinginstalledintheAT&T network. • Morehandsontrainingwithequipmentandusingourequipmentwe areassigned • • • • MorehandsonwithAT&Tproductswe use. Morehands-onwithtestequipment.

  29. V.Satisfaction WithArticle43Classes • Techniciansoffersuggestions tostrengthenface-to-faceclasses: Greateravailabilityandaccess • Moreface-tofaceandhands-ontrainingofnewequipmentbeinginstalledintheAT&T • network. • Morehands-ontrainingwithequipmentandusingtheequipmentweareassigned. • Moreofit. Ourmanagementisnolongerallowingitduringwork hours. • • • • • • • • • • • • Moretimeisneeded. Moretrainingisneeded.Theincentivepayshouldnotstopat10. Moreclassavailabilitywithasmallertraveldistance. moreclasses,hardtogetclassesintownandmanagementwontapprovetravel. Moreclassesavailableinmy commutablearea. morecoursesofferedinthesouthwestarea,itseemsmostareontheeastandwestcoast Needmoretime..some informationinsomeclassesrequiresmoretime tounderstanda • lotofgoodinformationinsuchashorttime • Offer moreinMidwestarea.Very hardtogetcertificationswhensofewoptions(are • available)dueto2ndlevelrefusingtrips. • Providemoreclassesinthemountaintimezone(Denverarea.) • • • Wearerestrictedontheregioninwhichwecanparticipateintraining. Morevaried trainingintheSWwouldbeappreciated. • AlittlemoresupportfromAT&Tmanagementtoprovideadequateclassroomfacilities.

  30. V.SatisfactionWithArticle 43Classes • Techniciansoffersuggestions tostrengthenvirtualclasses: The importanceofhands-oninstruction • I thinka classroomenvironmentisalwaysbetterwithhandsonpractice. Also,more • teachingandlessreadingofthebookby theinstructor. • I wouldliketohearrealworldexamples/applicationsfromtheinstructorsothatitdoesn't appearthattheyaresimplyreadingthetextbooktous. • LabtrainingwouldhelpinretentionofinformationforcertainclasseslikeSIPand VMW. • Apretesttopasstoavoidsittingthroughsome classes,theteachersprettymuchreadthe booksverbatimsoifI canprepassjustforthecertthatwouldbe agreattimesavor,can stillcountasaseatintheclassbutcouldavoidsittingthrough6hoursofbookreadinga week • Vendor's"instructors"shouldhaveactual"field"ortechnologyexperience. Overthe yearsseveralwere just"professional"trainerswithlittleornoexperienceinthe technologytheywere "teaching"virtually.Handsonvirtualtesting-liketheCiscotesting • Morereallifeapplication. Instructorsgenerallyjustreadfromthebook • • • • Offertestingwithneedingtogotoa3rdpartytestinglocation.It'sjustahassle. Thetimeallottedseemsmostlytojust"teachthetest"ratherthandigindepthtothe conceptsbeingtaught.

  31. V.Satisfaction WithArticle43Classes • Techniciansoffersuggestions tostrengthenvirtualclasses: • Improved schedulingandlogistics • Almostevery classisheld7pm-10pmEST,orSaturday. Weneed more weekly virtual daytimeclasses(9am-12noon). • Moremorningclasseswouldbe welcomed. • MoreSaturdayofferingsandexpansionofdifferentclasses...Cloud+andCISSP • Offermorecoursesduringregular workhours.(8-5) • Providemorevirtualclassroomopportunitiesduringthedaytime hours. • Wouldliketimesandopportunitiesthataren'tsofocusedoneastcoastpersonnel! Thisis ahugeissue!I worknightshiftandthese4pmto7pmPacificTimeclassesdon'twork…! 6pmto9pmPSTclasstimeswouldatleastbe workableforwestcoasters.TheSaturday classesare ajokeforscheduling...noonewantstogetupandtrytostudysomethingat 5am!!that'sjustnonsenseanddownrightinsultingtothoseofus onthewestcoast!! • Offershorterclasses…twohoursinsteadofthreewithmore daystomake upforit.For meitcanbe toomuchafterworkingeighthourstositthreemore. • Someonlineclassesatothercollegesare100%atyourownpace.Theinstructordoes recordingsonly.IwouldsignupalmostquarterlyifI coulddoitatmyownpace.Days andhoursofmy choosing.

  32. VI. JobRelatedImpactsofArticle43Training 32

  33. VI. Job Related Impacts of Article 43 training TheconceptsandskillsIlearnedintheAllianceArticle 43trainingare: Widelyapplicable onmyjob 62% Occasionally applicableonmyjob 33% Rarely,ifever, applicableonmyjob 5% 70% 0% 10% 20% 30% 40% 50% 60%

  34. VI. JobRelatedImpactsofArticle43Training Technicians reportconsistentlystrongimpactsofArticle 43acrossafullarrayofproductivity, communication andcustomerrelatedfactors(continuednext page). Abilitytocommunicateinternallywithcoworkersandsupervisors(usingpropertermsandjargon)ifIencounteraproblemorquestiononthejob 89% 87% Abilitytotroubleshootanddiagnoseproblemsthatmaybecontributingtonetworkdowntime Abilitytoefficientlymakerepairsthatmaybecontributingtonetworkdowntime 85% Abilitytohelpoutonajob(outsidemyareaofexpertise)thatmayneed"extrahands" 84% 0% 20% 40% 60% 80% 100% Ona fivepointscale,howwould yougaugetheimpactof yourArticle43trainingonthefollowing(percent4/5)

  35. VI. JobRelatedImpactsofArticle43training Continued frompreviouspage. Abilitytoinstillgreater confidenceinour customers thattheyareworkingwithacompetent,professionalteamfromAT&T 83% AbilitytoconfidentlyworkonnetworksystemsandequipmentonwhichI mayhaveneverbeenformallytrained 82% Abilitytoprofessionallycommunicatewithcustomersabouttheirinternal networkingandITmattersthatfalloutsideAT&T'spurview 80% 0% 20% 40% 60% 80% 100% Ona fivepointscale,howwould yougaugetheimpactof yourArticle43trainingonthefollowing(percent4/5)

  36. VI. JobRelatedImpactsArticle43Training Technicianswhohaveachievedmorecertificationsare consistentlymorelikelytogivethe highest ratingwhen itcomes tothe jobrelatedimpacts oftheirtraining(5=“Great Dealof Impact”) %A GreatDealofImpact 5to9Certifications 10 ormoreCertifications Lessthan5Certifications Onafivepointscale,howwouldyougaugetheimpactofyourArticle43trainingonthe following(percent5) 36

  37. VI. Job Related Impacts of Article 43 training • Technicianscomment on thejob relatedimpactsof Article43 training. • MyCFOTandAFOThaveallowedmetouse andbetterunderstand thefiberoptic future of thelonghaulnetworks.Iam moreconfidentIunderstandthewhy'sandhow'softhingsI dealwith everyday. • Ifnothingelse,Iunderstandtheneedsofthecustomerbetter.Icanlookat things from their pointof viewandworktowards acommongoal….betterservice. • Thetrainingprovided inregardstoFiber is applicablealmost everyweek.Ithashelped in terms ofefficiencyof troubleshooting andmadeitfar easiertodiscusstheissues and possible causeson acall or withcoworkers torepairthetrouble. • With customerswho usetheLinuxOs,itis greatbeingable tointelligentlycontributeto thediscussion. • Wedon'tlook ignorant amongst others in our fieldwhen it comestodiscussingtechnology. This situationoccursfairlyoftenwithme. • (Iam more proficientin)how tospliceas well, whichwe useinthe outsideplant • environment. • Iactually wasabletohandle fiberopticcableas wellas performfusionsplicinginarticle43 trainingwhere as it took almost ayear togetA&TOutsidePlanttrainingtocoversomeof thesamematerial. 37

  38. VII.BroaderBenefitsofArticle 43Training 38

  39. VII.Broader BenefitsofArticle43Training Technicians universally agree that Article43 traininggeneratesabroadarrayofbenefits that extend wellbeyondbuildingandusingtechnicalskillsonthe job.Thefollowingpages highlightsthese benefitsintechnicians’ownwords. Contributestoimprovedself-confidenceandjob satisfaction 91% 89% Helpsmekeeppacewithrapidpaceofchange inour field Providesmewithskillsandknowledgethatallowmetobe moreproductiveon thejob Animproved"bigpicture"understandingofthenetworksandwheremyjobfitsin ProvidesmewithamoresecurefutureasIachievemore certifications Providesmewith theskillsandknowledgethatalignwith AT&T'scorporatedirection Allowsforimproved communicationamongAT&Ttechniciansandbusinesspartners/contractors Contributestoa strongerpartnershipbetween managementandlabor 89% 87% 86% 86% 85% 77% 0% 20% 40%60%80% 100% Onafivepointscalehowmuch doyouagreewiththe followingstatementsaboutbenefits ofthe AllianceArticle43training(percent4/5)?

  40. VII.BroaderBenefits ofArticle43Training “TheAllianceArticle43 trainingcontributesto improved self-confidenceandjobsatisfaction” Agree:91Percent • Icantrulysay thatmyAlliancetraininghasreally helped mewith understandingmy job • andabundle of confidencewhile performingmy jobduties. • Allthecourses thatIhavetakenhavegivenmeamoreroundedunderstandingof the digitalworldwe livein….andshownthesynergyof whatwedo. • (Ivalue) thesatisfactionofknowingI'm expandingmyknowledgeforwhatthefuture might hold. • (Ihave gained)confidencenecessary tocontinuetotrain andpasscertificationexams. • (Ihavegained the)confidencetodoabetterjobonany giventask Iam required to perform,….Myarticle43 classeshavebeenafantasticlearningexperience. • Mymanagerhas confidencethatIknowwhattodo…whentodoitandthebackground todoit. • Ifeelmoreconfidentinthetelecomrealmingeneralandmore preparedfora joboutside AT&Tifthat everbecomesanecessity. • TheAllianceArticle43traininghas givenmetheconfidencetoseekmoredemandingroles intheworkplace. • Havinga strongernetworkingbackground hasenabledmetobemoreconfidentinmy troubleshooting abilitiesandcommunicationskills

  41. VII.BroaderBenefits ofArticle43Training • AllianceArticle43 traininghassignificantlyhelpedmeachieveabetterunderstandingof the technologiesbehind theinstallation,usage,andmaintenanceof fiber opticswithin the telecommunicationsindustries. • AllianceArticle43 trainingcomprisesnearly95%of useful trainingapplicable tomy specificjob dutiesandresponsibilitiesasAT&Tprovides verylittletonotraininginthe areaswhereIneed applicable job • Fiber restorationdoesnothappenoftenbut theclassesgavethe opportunitytoprepareand learn the foundationof fiberandnetworking. “The AllianceArticle43traininghelpsmekeeppacewithrapidpaceof changeinourfield” Agree:89Percent • Great hands-onclasseswith real worldpracticalexamplesandtrainingtechniques. • • Iactually wasabletohandlefiber opticcableaswell asperformfusionsplicinginarticle43 trainingwhere as it took almost ayear togetAT&TOutsidePlanttrainingtocoversome of the samematerial • Iam inanOORcity,wehavetocoverall aspectsofmaintenance,provisioning,routines, installation,andturn up,forbothISPandOSP.Thecourses makeamore well-rounded technician.

  42. VII.BroaderBenefits ofArticle43Training • Ihavebeen introducedtoinstructorswho haveprovided insighttothefieldof study. Inaddition, Ihavebeen able tointroducemyselfto otherIT fieldsas Ilooktobe amoreviableemployee. • Beingabletotakeadvicefrom experts and applythem toimprovemyskills in splicingfiberoptic cablehas givenmeextra confidenceandreadinessforemergencyrepairs. • Iwork with fiber ona dailybasis andIhavea betterunderstandingofthecharacteristicsof fiber • andan understandingof theimportanceofmaintainingtheAT&TNetwork. • Gainingtheunderstandingoflargenetworks hasgivenmefasterabilitytotroubleshoot network issues. • Onthejob weonly fixthings that arebroken.Thatmeans itcouldbe monthsandmonths between thetimeswe usethis equipment.Theseclasses,especiallythe onlineITones, havebeen essentialtoseethebig pictureandunderstandmy job tothepoint that makes these fewandfar between troubleshooting incrediblyeasy.I couldnot doit without theseclasses. • (Addedknowledge)smooth's outtechnicalprocess flows, givesmemoreconfidenceinworking withvariousequipment,andallowsmetolookahead tocompletingtasks ina quality timely manner.” “The AllianceArticle43trainingprovidesmewithskillsandknowledge thatallowme tobemoreproductiveonthejob” Agree:89Percent

  43. VII.BroaderBenefits ofArticle43Training “TheAllianceArticle43 trainingprovidesmeanimproved“bigpicture” understandingofthenetworksandwhere myjobfitsin” Agree:87 Percent • Ithas givenmeaprospectiveon how a lot of our networkworksbe itwireless,thecloud, or some of thenewfiberuses.Ihavea muchbroader knowledge of networks as a whole • Mybigpicture of thefiber world has increasedenormouslythankstotheseclasses • Ihavebecomea muchmoreconfidenttechthan when Ifirststarted.Bylearningandgettinga betteridea of thebigpicture of thenetworkthroughthevarious trainings Ihavecompleted throughTheAllianceArticle43 training • TheArticle43 traininggavemean indepthlookat how all thepieces of my job fitstogether. This broader understandingof communicationsis a bigplustomy jobandcontinuedsuccess. • Ihaveabetter understandingoftheall IPnetworkandinternetofthings weare movingto. • TheITclasses, (haveallowedme)toseethe overallpictureandtrulyunderstandwhatIam doingin myjob(They also gaveme)theabilitytothinklongterm andget thetrainingI will needinthefuture,whether for thisposition or thenextina differentdepartment.

  44. VII.BroaderBenefits ofArticle43Training “TheAllianceArticle43trainingprovidesme withamoresecurefutureas I achievemorecertifications” Agree:86Percent • ThetrainingIhavereceivedispreparingmeforpotentialworkinanother importantarea-security/cloud.IwouldhopetotransitionwithinAT&Ttotakeadvantage • Ithasallowedmetoengageintechnicalopportunitiesthatweren'tavailable • beforetakingTheAllianceArticle43training • IthashelpedmebecomemorefamiliarwithtestequipmentthatInevergottrainingon. • Besidestheknowledgeof betterwaysof doingmycurrentjob,(Ivalue)thesatisfactionof knowingI'mexpandingmyknowledgeforwhatthefuturemighthold. • I feelmoreconfidentin thetelecomrealmingeneralandmorepreparedforajoboutsideAT&Tifthateverbecomesanecessity.

  45. VII.BroaderBenefits ofArticle43Training “TheAllianceArticle43trainingprovidesme withtheskillsandknowledgethat alignwithAT&T’scorporatedirection” Agree:86Percent • Ifeelmoreknowledgeable about thetechnology thatnowsurrounds me.Thishasboosted myconfidenceandhelpsmebelieveIam partof thefuturewithAT&T. • IfeelIam agreatteam memberandasset toAT&Twith theknowledge Iwas given.Iam ready todothebest IcanforAT&T. • Knowingmore fromArticle43classespreparesmeforwhere andhowAT&Twantstodirect their technologyandequipment. (My traininghas)givenmemoreconfidencetoadapt to thechangingenvironmentatmy workplace. • Thecourses thatItook providedmewithmoreknowledgetounderstandwhyI'mdoingthis currentjobforAT&Tand how importantthefiber networkis tothis company.Thecourses havehelpedmeget agreaterunderstandingof how thefibernetworkactuallyoperatesand shouldbe maintained.

  46. VII.BroaderBenefits ofArticle43Training “TheAllianceArticle43trainingallowsforimprovedcommunicationamongAT&Ttechniciansand businesspartners/contractors” Agree:85% • Ihavebecomemoreconfidentin myselfas an employee when dealing withcontractor andvendors.TheArticle43classeshavegivenmetheknowledge,lexiconand confidencetobeable toperformmyjobatahighlycompetentlevel. • My traininghashelpedmeassist constructioncrewson restoring serviceaftercablecut. • Ihavelearned how tointerpretOTDRlightreadingswhich has helpedwith promptfiber restoration.Inaddition,Iam better equippedforprovisioning orders andprovidethe testers theinformationtheyneedimmediately.Prior toArticle43training, it tookme extra minutespercalltounderstandthereadings.Thishassavedtime!!! • Now Iknowwhatisbeingsaid tomefrom outsidevendorswhensystemsare down. • • Ifeelmoreconfidentwhen working withother techsfrom differentofficeson the phone.

  47. VII.BroaderBenefits ofArticle43Training “The AllianceArticle43trainingcontributestoastrongerpartnership betweenmanagementandlabor” Agree:77 Percent • Itprovidesbetterunderstandingof work beingperformedbyotherdepartmentsofthe company. Itwill hopefullybetterassist thetechsaswe pull work backfrom outside sources. • Iam (now) abletostepup andassistmyselfandotherswith issues that wouldbe filteredtoan outsideorganizationother thanmyown. • Nothavingtorelyon contractorstoperformour job...especially withsplicing • • Afterhavingthetraining, working withcontractorson aPCI,Iwas able todomyown splicinginsidetheregen withmycoworker insteadofpayingextra foracontractor, thus savingthecompanymoney.

  48. VII.BroaderBenefits ofArticle43Training Whilethese benefitsare widespread,technicians whohave attained morecertificationsare generallymorelikelytogivethe very highest ratingwhen itcomes tobroaderbenefitsofA43 training(5=“StronglyAgree”). %StronglyAgree 75% Helpsme keeppace withrapidpaceofchange inour field 60% 67% 71% Providesanimproved"bigpicture"understandingofthenetworksandwheremyjobfitsin 66% 62% 68% ProvidesmewithamoresecurefutureasIachievemorecertifications 61% 64% 66% Providesme withthe skillsandknowledgethatalignwithAT&T'scorporatedirection 61% 59% 40% 50% 60% 70% 10 ormoreCertifications5to9CertificationsLessthan5Certifications Onafivepointscalehowmuch doyouagreewiththe followingstatementsaboutbenefits of TheAllianceArticle43training(percent5)

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