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IT Group - PowerPoint PPT Presentation


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IT Group Doug Bauer * Dale Lasher * Kevin Brady * Gunner Sege * Phil Ewasyshyn * Jeff Baltz * Philip Ward * Andreas Heine * John Galley * Mike Radulovich Michael Grasberg Youichi Kawashima Steve Morrell Team members Technical Information Flow Architecture (Vision) Internet

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team members
Doug Bauer *

Dale Lasher *

Kevin Brady *

Gunner Sege *

Phil Ewasyshyn *

Jeff Baltz *

Philip Ward *

Andreas Heine *

John Galley *

Mike Radulovich

Michael Grasberg

Youichi Kawashima

Steve Morrell

Team members
slide3

Technical Information Flow Architecture (Vision)

Internet

Connection

&

Telephone

Receive Coupon

Schedule service

Repair Status

Brand Affiliates

Diagnose Problem

Read Technical Information

Buy Manuals/Parts

Receive Recall Notification

Consumer Layer

Service Delivery Layer (Fleets, Dealers,Non-Ford Repair Shops)

Handheld

Device:

. Diagnostics

. Telephone

. Tech Pubs

. Catalog

. Vehicle Info

Technical

Support

Integration

Application

(Security

Layer)

Worldwide

Diagnostic

System

  • Technical
  • Information
  • Local Backup
  • Catalog
  • Publications
  • Training
  • Diagnostics
  • Labor Times

Service

Delivery

Management

System

Dealership

Telephone/

Communication

System

Customer with RF Diagnostics/ Telematics In Vehicle

Company Layer

Company to

Service

Delivery/Consumer

Information

  • Vehicle
  • Information
  • Security Codes
  • TSBs/SSMs
  • Warranty/ ESP
  • Recalls/Campaigns
  • Symptom Codes

Vehicle

Configurator

Diagnostic

Tools

Parts

Catalog

  • Technical
  • Publications
  • Owner Guides
  • Shop Manuals
  • Diagrams
  • Labor Times

Training

Material

& Mgt

Technical

Support

Integration

Application

(Security

Layer)

Hotlines

vision discussion
Vision Discussion
  • Discuss Vision Strawperson (what is incorrect or missing)?
  • Where is each Trustmark Partner today (Survey)?
  • What are other industries doing (Benchmark)?
  • What is the format of the information and who controls it?
  • What are the steps required to get to the vision?
  • Prioritization of steps to vision
  • What are the barriers to achieving the vision?
  • What is the business case? - Next Steps...
application sharing governance model
Application sharing governance model
  • Sharing governance model and template
  • Agreement by all present TPs
  • Send to all TPs and reach sign-off by October
vehicle software
Vehicle software
  • Version control issues
  • Need to highlight the potential issues based upon Volvo’s present experience to the larger community
odyssey
Odyssey
  • Charter document (vision)
    • team membership
  • Scope
    • function specification, customer requirements (business owners)
  • Existing timing plans
    • Current development and TPs business timing
  • Business case
    • $ efficiencies
internet strategy
Internet strategy
  • Common vision with all TPs
telecommunications
Telecommunications
  • Globally there is no strategy - barrier
  • All TPS are pursuing an Internet and or extranet approach
  • Synergies in telecommunications
infrastructure
Infrastructure
  • Application hosting
    • Agreed by TPs that common hosting services will be shared.
    • Current suppliers for Ford and Volvo are being approached to see what their global capability is
application
Application
  • Application sharing in line with Governance model
    • Personalization engine
  • Multi-brand dealers - single authentication solution
agreements
Agreements
  • Application sharing governance model
  • Land Rover investigate using existing TSO web technology for technical information
  • OASIS for UK (Ford) dealers using existing TSO web technology for technical information
agreements13
Agreements
  • Use shared hosting resources
  • Sub-team formed to raise awareness of issues with vehicle software