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Maxine Danaro Associate Director Finance & Business Services The Claims January 2003 Canberra Bushfires Mt Stromlo (RSAA) $44m Weston Creek (RSBS) $9m December 04 Theft from the Classics Collection Fine Arts Policy $550,000 (for one item) August 05 Explosion in RSC (Chemistry) $4m

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Presentation Transcript
slide1

Maxine Danaro

Associate Director

Finance & Business Services

the claims
The Claims

January 2003 Canberra Bushfires

  • Mt Stromlo (RSAA) $44m
  • Weston Creek (RSBS) $9m

December 04

  • Theft from the Classics Collection
  • Fine Arts Policy
  • $550,000 (for one item)

August 05

  • Explosion in RSC (Chemistry) $4m
  • No fatalities
  • $4 m claim

December 05

  • Water event – Mouse House
  • Event agreed
  • Section 2 loss didn’t get up
  • 27 Feb 07

Storm event over Canberra

  • Hail / rain
  • Claim is ongoing
all different
All Different
  • Total loss versus partial loss
  • Single underwriter
  • Multiple underwriter
  • Single loss assessor
  • Multiple loss assessors
  • Domestic underwriter
  • International underwriter
  • Sometimes Claims Manager appointed
27 february storm event
27 February Storm Event
  • CGU ISR Underwriters
  • Lumley’s – Vehicles
  • Separate Fine Arts Policy
  • Travel policy (VC costs)
the players
The Players
  • CGU – Underwriters
  • Crawfords Appointed as the Loss Assessors
  • Willis was ANU’s broker (from 28 Feb 07)
  • ANU Appointed Claims Manager – MSM
  • And a myriad of ‘experts’
quick overview
Quick Overview
  • Happened at 10.20 pm on a Tuesday
  • 100 buildings damaged
  • 10 – greater than $1m
  • University closed for 3 working days
  • Classes resumed on Monday 5 March
  • Some pictures to set the scene
where to start
Where to Start
  • Claim formally notified at 6.30am on the 28th
  • Loss assessors travelling to Canberra by 9am
  • Signed with new brokers by lunchtime 28th
  • ANU requested advice on Claims Mgt Services
  • Signed MSM on 1 March
how did we manage the event
How Did We Manage the Event
  • Facilities & Service take control
  • VC overseas (travel policy)
  • ‘Controller’ – Director F&S
  • BCP’s existed
  • Priority was to get teaching back underway
  • Minimise the impact (therefore minimise the loss)
we were lucky
We Were Lucky
  • No fatalities
  • Libraries were open to 11pm so staff still on deck
  • Primary computer centre stayed operational
  • Power was cut to many buildings (deliberately)
  • Early in the semester
  • Minimal impact on student accommodation (2100 beds)
  • 2 largest research schools – minimal damage
  • Major lecture theatres were cleanable
traded on existing relationships
Traded on Existing Relationships
  • Outsourced cleaning contractors so they helped commandeer more cleaners, more equipment
  • Staff helped (ANU has a mixture of permanent Facilities staff and contracted staff)
  • We harnessed the power of all our suppliers
  • The damage in Canberra was patchy so resources were not needed everywhere
  • We utilised our previous experience!!
teachng resumes then
Teachng Resumes & then …..

The claim evolved into 2 components

  • buildings (we included floors in building)
  • Damaged equipment

But F&BS / F&S worked closely together

  • 50 business units
  • Decentralised administration
  • Insurance function sits in Finance & Business
  • Insurance – FTE of 1.3 (& 10% of my time)
  • Not appointed to the claim full time
the strategty evolves
The Strategty Evolves
  • Agreed an approach with the loss assessors
  • Four major project managers agreed to help – budgets, tenders & costing reviews approach
  • Specialist projects run for mechanicals, flooring, skylights, glasshouses, acousticians, roofing experts
  • Equipment recovery team of 12-15 bought onto Campus
  • Equipment thresholds agreed with the loss assessor
  • Remember = Replaced equipment belongs to the underwriter (therefore storage, disposal procedures required)
  • F&BS Storm page
  • http://info.anu.edu.au/fbs/About/_27_Feb_Storm.asp?p=1
some stats
Some Stats
  • Carpets 15650 square metres
  • Vinyl 8500 square metres
  • Split Systems 475 split and packaged units damaged (total 750-800)
  • Chillers 24 condensers damaged in major chiller
  • Sky lights 84 damaged out of a possible 102
  • Fume Cupboards 97 damaged out of a possible 487
  • Timber Flooring sports hall, aerobics floor, wshops & gallery
  • Building 160,000 square metres of damage out of a possible 435,000
  • Buildings 100 out of 150
  • Landscape everything was ‘pruned’
  • Meetings days and days of them

Paper/ thousands of emails Invoices = ? thousands

one major project
One Major Project

School of Music

  • Significant damage
  • Significant impact on the UG students
  • No where else to teach them (no relief from DEST dates)
  • Major facility – damage done to the acoustic integrity of L. Hall (our 1300 seat concert / graduation/ etc facility)
  • Five flats for visitors - damaged
school of music continued
School Of Music Continued
  • 2 Steinway grand piano’s damaged (plus many others)
  • L. Hall – new roof? Could we fix the acoustics from ‘below’ or did the roof have to come off
  • Scaffolding project
  • Chair project
  • Acoustic engineers
  • Structural engineers
  • Then ANU decides to do $6m worth of work at the same time
school of music continues
School of Music Continues
  • Section 2 loss
  • July Piano Conference
  • July & December graduations
  • ‘the opera’!!
mechanicals
Mechanicals
  • Size of the job
  • Difficulty getting labour and parts
  • Complexity of technical issues
  • Mild summer 07/08
insurance claims issues
Insurance / Claims Issues
  • Very few ‘insurance’ issues
  • Good policy
  • We rarely got the policy wording out
  • On site visits – weekly, then fortnightly, then monthly
  • Saw the Underwriter on Campus!!
  • 36 months
the claim reserve
The Claim Reserve
  • $75 million
  • $58 million
  • $42 miillion
  • $35 million!!
  • Work is still continuing
  • Impact of reserve on ‘renewal’
why not 75 m
Why Not $75 m
  • ANU always thought about $50m
  • Our section 2 loss has been much smaller
  • We have utilised extensively our relationship with our panel contractors
  • Gone to tender where possible
  • Some work done by ANU staff
  • Carpet bought up front & stored on Campus
  • Not always possible to utilise ‘externals’ or replace people eg Insurance staff time – not charged to the claim – the hidden cost
what would we do different
What Would We Do Different
  • Insist on a senior ANU employee being formally appointed, full-time as project manager
  • More forceful on equipment recovery and disposal
  • More forceful on our 50 business units – see insurance & pass the buck
  • Just accept that ‘repair’ is more work than a ‘total’ loss
  • Try to manage the ‘claim fatigue’ better
post the storm
Post the Storm
  • Trying to ensure ‘standards’ are complied with for skylights, roofing etc
  • Continuing our stormwater strategies
  • Still formatting/ submitting the claim
  • Still doing carpet, mechancials & glasshouses
  • L. Hall, in the School of Music re-opens tonight
  • Living with a poor claims record & the impact on our premiums/ level of cover etc