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RES and REA PROGRAM REVIEW AND UPDATES

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  1. RES and REA PROGRAM REVIEW AND UPDATES Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, SecretaryLabor and Workforce DevelopmentGeorge Moriarty, DirectorDivision Of Career Services

  2. AGENDA • Welcome and Introductions • Program Overview • RES/REA Program Overview • Program Requirements • Changes to REA • DUA/Career Center Communication • MOSES Updates • Tools • Best Practices • Questions/Open Discussion • Wrap up/Evaluation 2

  3. On completion of this training you will provided with: • The definition and expectations of the RES Program • The definition and expectations of the REA Program • Updates to the REA Program • Information on how to communicate with DUA/REA • Updates to MOSES and the important documentation for both the RES and REA Programs • Best Practice ideas from colleagues 3

  4. Dispelling the Myths • RES • There is no Reemployment Service Program • REA • REA is just a hoop you have to jump through to continue to collect unemployment 4

  5. RES and REA • PROGRAM OVERVIEW 5

  6. RES VS. PROFILING VS. REA • RES COMPONENTS • ATTEND A CCS (ORIENTATION) • ENROLL AND REGISTER FOR PROGRAM • COMPLETE A JOB SEARCH INVENTORY • DEVELOP A CAREER ACTION PLAN (CAP) = INITIAL ASSESSMENT • SCHEDULE FOLLOW UP SERVICE • PROFILING COMPONENTS • (MANDATORY) • ATTEND A CCS (ORIENTATION) • COMPLETE A JOB SEARCH INVENTORY • REFERRAL TO ADJUDICATION IF UI CLAIMANT DOES NOT ATTEND • REA COMPONENTS (MANDATORY) • REGISTER WITH JOBQUEST • ATTEND A ONE-ON-ONE RE-EMPLOYMENT ELIGIBLITY REVIEW • LABOR MARKET INFORMATION • REFERRAL TO APPROPRIATE SERVICE THROUGH OSCC • Please note REA customers must complete the above services. 6

  7. Flowchart 7

  8. CCS NOTIFICATION LETTERS • LETTER 1: INITIAL TO PROFILED AND RES CLAIMANTS TO ATTEND CCS WITHIN THREE WEEKS • LETTER 2: TO PROFILE AND RES CLAIMANTS GIVING THEM TWO MORE WEEKS TO ATTEND • LETTER 3: TO THE 400 REA CLAIMANTS, ADVISING THEM OF THEIR ENROLLMENT INTO REA, THEIR REQUIREMENTS AND THAT THEY WILL BE CALLED BY A RE-EMPLOYMENT SPECIALIST SHORTLY 8

  9. Reemployment Services • The Reemployment Services Program as currently designed provides claimants with the tools, services, and assistance they need to obtain employment in an appropriate job as quickly as possible. The RES program is operated by the 34 Career Centers across the Commonwealth. 9

  10. ReemploymentServices • Enrollment in RES is automatic for claimants that meet the following criteria: • Received a notification letter from DUA • Attended a Career Center Seminar 10

  11. RES • Claimants enrolled in RES must receive four major components – • They are: 11

  12. Reemployment Services • A Job Readiness Inventory • A Career Action Plan • An initial assessment, which gauges the claimant’s education, work history and skill levels. • Enrollment in additional services ( on a different day) to provide essential career development assistance 12

  13. Reemployment Services • Documenting Services: • All Services must be documented in MOSES, Including the Career Action Plan on the CAP tab In MOSES • Customers must receive a copy of their CAP 13

  14. CAREER ACTION PLAN 14

  15. CAP • Career Action Plan…. • Is a comprehensive step by step action plan. Like a road map that outlines a systematic approach for an individual to get from Point A unemployed ---------to Point B Employed. 15

  16. CAP • Goal • Clearly defined • Realistic • Attainable • Action steps • Time frames • Specific time and place. • Related to Goals • Plan • Comprehensive • Living document • Measurable 16

  17. CAP • The CAP is developed with the customer, for the benefit of the customer • The customer must understand and agree to the action plans on his/her CAP 17

  18. CAP • CMAP CMAP IS A REPORTABLE SERVICE IN MOSES • CAP CAP IS THE ACTUAL CAREER ACTION PLAN DOCUMENTED IN MOSES 18

  19. REAReemployment Eligibility Review • Are you collecting Unemployment Insurance? • As part of your eligibility to receive benefits you may • be selected to attend a MandatoryReemployment Eligibility Review. • Reemployment Eligibility Review Meeting: • Goal – to help you be successful in your job search • One on One meeting with Career Center staff member • Review of Job Search Activities • Compliance with Career Action Plan • Be encouraged by your success • Learn helpful strategies to meet and overcome roadblocks to reemployment Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits. 19

  20. REA • Reemployment and Eligibility Assessment (REA) Program serves as the next phase in the reemployment strategy. • REA enhances the RES Program by providing additional, targeted assistance aimed at assessing the ongoing eligibility of selected U.I. claimants and identifying their reemployment needs. 20

  21. AREA ALLOCATIONS PY 2012 21

  22. RES/PROFILING/REA GOALS 22

  23. REA • In addition to the RES services REA customers must complete the following activities: • Labor Market Information (LMI) • Register with Job Quest • Attend an REA Review 23

  24. REA REA Review MUST BE CONDUCTED WITHIN 2 - 4 WEEKS OF ENROLLMENT(DATE ATTENDED CCS) 24

  25. REA Customers need at least two weeks to works towards accomplishing the activities identified on their CAP 25

  26. REA REVIEW • Prepare for the REA Review prior to meeting with the customer: • Review copy of CAP • Review MOSES screens 26

  27. REAREVIEW • REA Review must include • Review of CAP activities • Review of work search • Verify registration on Job Quest • Verify LMI 27

  28. REA • In order to Attain REA Review • Meet CAP activities • LMI • Registered with Job Quest • Worksearch Review 28

  29. Labor Market Information 29

  30. Labor Market Information • CURRENTLY • JOB QUEST • CIS • MY SKILLS MY FUTURE 30

  31. Labor Market Information • COMING SOON • TORQ • WORK KEYS • WORK TRAIN 31

  32. UI 32

  33. UI • COMMUNICATING WITH UI • What UI needs to make determination • When to notify DUA on potential issue • DOCUMENTING INFORMATION IN MOSES • Information to include in MOSES notes 33

  34. UI EligibilityREA • Reason to contact UI: • Claimant fails to attend REA Review • Claimant fails to attain REA Review • Claimant states that he/she is not able or available or looking for work or • Claimant states that he/she is not interested/able in completing program requirements 34

  35. UI EligibilityREA • If a potential issue is detected • CLAIMANT REA REVIEW (66) STATEMENT Formwill be given to claimant to complete and submitted via fax to DUA REA staff: • Fax: 617-626-6222 • Claimant may also call DUA REA Unit once form has been faxed. • Telephone: 617-626-5766 35

  36. UI EligibilityREA Individuals who do not attain REA Review or REA Goals or attend the REA Review may be denied benefits if… • DUA adjudication does not discover “good cause” for non attainment Please Note: Disqualification is for the one week during which the REA Review attendance deadline lapsed. 36

  37. UI EligibilityREA • REA DUA Staff will work with REA Career Center staff and REA customers to resolve REA related problems in an expedited fashion so that there is less of a chance of interruption of weekly benefits 37

  38. UI EligibilityREA • CLAIM RETURN TO WORK • PRIOR TO SCHEDULE REA REVIEW DATE • Enter REA Review as attained. • In the detail box put a note person returned to work and start date • Complete the employment tab on MOSES.  • Inform your UI Walk-in staff or the DUA REA Unit of the RTW information so that it may be entered on the UI URTW screen 38

  39. UI EligibilityREA • CLAIM RETURN TO WORK • Start date or return to work date is after the scheduled REA Review date • Claimant will attend the REA Review.  • Enter the information about the employment and the start date in the detail box • Complete the employment tab on MOSES.  • Inform your walk in UI staff or the DUA REA unit of the RTW information so that it may be entered on the UI URTW screen 39

  40. UI EligibilityREA • REA DCS • Timely documentation in MOSES is important • REA DUA • MOSES will be reviewed to make decisions 40

  41. UI EligibilityREA • Claimants can not be exempted from the REA Program! 41

  42. MOSES 42

  43. MOSES • CHANGES IN MOSES • In order to Attain REA Review in MOSES the following CAP goals must be attained: • Meet CAP activities • LMI • Register with JobQuest • Worksearch Review 43

  44. MOSES Tracking Procedures 44

  45. Notification to Attend CCS Applicant is sent a letter to attend a Career Center Seminar (CCS) 45

  46. Recording CCS Attendance Applicant attends a Career Center Seminar NOTE: If Selected for REA,Enrollment in REA starts as of the date of CCS Attendance. Prompt Recording of Attendance is Critical. 46

  47. REA Icon – CCS Event Participation The REA icon will appear on the Event Participation screen for job seekers who are enrolled in the REA program. This will allow users to determine who has been enrolled in REA immediately after recording attendance at a CCS. 47

  48. REA Enrollment Qualifications REA Enrollment is automatic when attendance at a CCS is entered: If the participant is NOT Profiled; and Weekly Career Center REA Limit has not been met 48

  49. REA Enrollment REA Enrollment will display on the Basic Tab along with the Icon 49

  50. Establish CAP Goals CAP goals should be established for all RES/REA participants Entry of CAP Goals will create 2 services CMAP (Job Search Plan) Initial Assessment Interview 50