CANHEIT 2012. Crowd Sourcing the Technology Support Centre Wayne Hansen – UNB Saint John. Building the Digital University. Contact Info. Twitter: @ WayneDHansen Email: whansen (at) unb.ca Web: waynehansen.ca Images Obtained Through Creative Commons License. Todays Presentation.
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Crowd Sourcing the Technology
Wayne Hansen – UNB Saint John
Building the Digital University
Images Obtained Through
Creative Commons License
I intend to argue that the proliferation of information technology has had a profound effect on all aspect of our lives including the way we do our jobs.
Crowdsourcing can be a useful tool to help combat shrinking budgets, relieve overwhelmed staff, and provide comprehensive support in a new way.
Crowdsourcing is an action that produces a tangible result
Mass intelligence or wisdom of crowds is the aggregation of information in groups
… is achieved through the following
Asking for community participation to create mass intelligence.
ICT and knowledge commodifieddemocratized
IT departments not gatekeepers
Changing more rapidly than ever
Experiencing ‘future shock’
Democratization of knowledge and the ‘death of the expert’
IT support staff are simply overwhelmed by the volume and variety of hardware, software, and dynamic needs of our clients.
Collaborative innovation is revolutionizing the way we work, live, learn, create, and govern
Mixture of FTE/Student Employees, Downsizing
iMacs, PC’s, Multiple Buildings, infinite software
Personal Devices, BYOD, cell, tablets, PC’s
It has become our knowledge repository. We can email, tweet, or like our solutions to students.
We have embraced students helping student and this is a logical extension of that model.
It is part of our solution – not the only solution.
Rolling out to recruitment and registrars office
Contact me. We can talk.