A BPO manager co-ordinates and maintains harmony between the front end operations and the back end operations of a company. The key role of a BPO Manager is to be the link between the outsourcing organization & the company to which these processes are outsourced and maintain cordial professional relationship.
Potential Careers • BPO Manager • BPO Operations Manager • Online Marketing Manager • Training Manager
Eligibility Graduates in any discipline
Program Structure Semester I Financial Management Business Environment Managerial Economics Organizational Behavior Human Resource Management (HRM) Quantitative Techniques Semester II Strategic Management Marketing Management Management Information Systems(MIS) Production & Operation Management Research Methodology for Management Decision Accounting for Managers
Program Structure Semester III Introduction to BPO Operations Management Ethics in Business Setting up of BPO Organization- A Strategic View Data Protection and Data Security Training Methodology in BPO Organization Semester IV e-Customer Relationship Management Technology aspects of BPO Knowledge Process Outsourcing Project Work
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