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Carlos Almaraz Deputy Director for Internal Market BUSINESSEUROPE

Key elements for a useful Point of Single Contact Debate by Czech Government and CEBRE. Carlos Almaraz Deputy Director for Internal Market BUSINESSEUROPE. Carlos Almaraz. Brussels, 4 February 2010. Importance for businesses.

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Carlos Almaraz Deputy Director for Internal Market BUSINESSEUROPE

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  1. Key elements for a usefulPoint of Single Contact Debate by CzechGovernment and CEBRE Carlos Almaraz Deputy Director for Internal Market BUSINESSEUROPE Carlos Almaraz Brussels, 4 February 2010

  2. Importance for businesses Easier to establish and provide services within national territory and in other Member States How? • contact with a single and well-identified contact point • less red tape and bureaucracy • quicker access to relevant information • speedier formalities (tacit authorisation) • reduced costs • access at a distance and via electronic means Carlos Almaraz Brussels, 4 February 2010

  3. Main challenges in setting up PSCs • Adequate budgetary and human resources • Effective coordination of competent authorities and different administrative levels • Use of necessary e-tools (authentication, identification and e-forms) / coordination with e-government experts • National and cross-border interoperability of e-tools • Diversity of national PSC models in multilevel governance MS • Use of foreign languages • Information and business/SMEs awareness-raising Carlos Almaraz Brussels, 4 February 2010

  4. Setting up the right PSC: key elements (1) • Two main tasks: information and assistance in completion of formalities • Be adequately financed and staffed • Make information easily available and regularly updated • Clarify the mandate, tasks and responsibilities of PSCs and relevant competent authorities • Use English in addition to national languages • Develop guidelines for service providers on formalities and procedures • Provide a virtual and a physical PSC (at least helpdesk, back-up office or call centre) Carlos Almaraz Brussels, 4 February 2010

  5. Setting up the right PSC: key elements (2) 7. Provide services free of charge or at reduced fares 8. Ensure good coordination between PSCs and relevant competent authorities (back-offices) 9. Be easily recognisable and well-known via: • EU brand or logo • information campaigns/business awareness (SMEs) 10. Provide user-friendly and pragmatic e-tools (identification and authentication systems, secured transactions, language technologies) 11. Consultation and test with users/service providers 12. Information campaigns and link with SOLVIT Carlos Almaraz Brussels, 4 February 2010

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