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Customer Support Outsourcing Services - jindalX

JindalX is Indiau2019s leading Customer Support Outsourcing Services, call center outsourcing company, customer support services company focused on customer support outsourcing services, call center india outsourcing, business process outsourcing services delivering awesome customer experiences for its clients.<br>Visit: https://jindalx.com/customer-experience/<br>

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Customer Support Outsourcing Services - jindalX

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  1. www.jindalx.com

  2. WELCOME TO JINDALX JindalXhas been at the forefront of servicing Retail and eCommerce customers for the last two decades. We have successfully serviced the evolving expectations of your conventional and online customers. By 2025, as much as 70% of retail business is expected to be transacted online. With growing number of players in the industry offering similar products and competing for the share of a shopper’s wallet, the key influencers for online customers will be price points and quality of customer experience, and not particularly in this order. JindalX understands the significance of each customer experience. Our team is equipped with deep product knowledge, technical and soft skills to effectively engage with customers and deliver a delightful experience that keeps them coming back. www.jindalx.com

  3. SOLUTIONS Xperience Ease, Efficiency and Economy Vendor Onboarding Customer Experience While banks are focused on product innovation, customer engagement and experience will play an increasingly important role in new customer acquisition and retention in this highly competitive industry. JindalX Banking and Financial Services Suite meets these unique industry challenges. We partner our clients in assessing the marketplace to identify and onboard vendors who can add value and improve the customer reach. Connect Curation & Moderation Retail Analytics Engaging and informative content adds value for customers, acts as a differentiator, increases traffic and influences buying decisions. Our team of experienced content experts curate the right-fit content that helps you achieve these outcomes Our advanced analytics provide real-time insights into contact center performance across channels to enable informed and instant decisions. We provide digital solutions such as speech analytics, IVR automation, App penetration, RPA and AI – based on specified outcomes without impacting the core customer expectations from the service center.. www.jindalx.com

  4. HIGHLIGHTS Flexibility & Scalability Proven Sysytems Effective first-contact-resolution matrix that reduces customer call-backs by upto 50%. We have own WFM COE to plan and manage seasonal volume fluctuations of upto 400% for our current clients. Success Stories Improvement of over 15% in customer net promoter scores. www.jindalx.com

  5. CONTACT US JindalX is India’s leading services company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth. 28, Shivaji Marg, Najafgarh Road, Moti Nagar, Delhi – 110015 info@jindalx.com +91 11 4209 4400 https://www.jindalx.com

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