We do What??? . Workflow Analysis: Essential to EHR Implementation. Definitions. What Is Workflow?. Workflow describes the way things get done in your practice. Another way to think of it is defining what processes are in place to get the work done in your practice everyday.
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Workflow Analysis: Essential to EHR Implementation
Workflow describes the way things get done in your practice.
Another way to think of it is defining what processes are in place to get the work done in your practice everyday.
Workflow is the summary of all of the processes in your practice.
When you purchase an Electronic Health Record (EHR) system, the greatest mistake you can make with implementation is to assume that you are merely replacing paper with electronics!
When you implement an EHR, every aspect of your practice will be touched, and every aspect will (more than likely) be altered in some manner.
It is important to understand your current processes before you can identify areas where an EHR will have an impact on how work gets done in your practice.
Now-when an established patient checks in
The Future-when a patient checks in
When you are looking at how something happens at your practice, you need to define:
And All The Steps In-Between
Rebate check received
What do you need to know?
Description of the activity taking place
Staff and physical resources
Data-clinic versus non-clinical
what is it, and how is it recorded
Is order entry involved?
Are any outputs needed (forms, contacts, etc.)?
Reminders and alerts
Call in for information on the practice
New patient calls to schedule an appointment-physician referred
-result of testing clinic
Periodic health maintenance
Lab draw or review
Acute visit (symptoms)
When you add all of your processes together, you get a description of workflow
It is important to recognize that within workflow, one process can impact others-be cognizant of impacts
Process and workflow mapping is a measurement of what IS
You need to know what you currently do in your practice before you can make any changes or look to see how the purchase of an EHR will impact practice operations
Implementing an EHR will impact everything you do!
The question becomes, do you want to fix a current process or workflow to make it optimal prior to EHR implementation?
The answer is: get optimal now!
Something simple can change…but if you do it to best practices now, you won’t have to change much later.
A couple of examples:
Take a process:
and map it out!
This doesn’t have to be fancy-paper and sticky notes, but you will want to keep all the processes you map together to get an overall picture of your workflow.
Step 1: Determine the Boundaries
Step 2: List the Steps
Step 3: Sequence the steps
Source: Iowa State
Quality Improvement Coach