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Navigating Professional Communication: Strategies for Success in the Workplace

Explore the essential aspects of professional communication in the workplace, encompassing speaking, listening, writing, and responding effectively. Learn how to create meaning, organize tasks, and adapt messages in diverse organizational environments. Enhance your communication skills through audience analysis, message creation, and coordination with others. Discover the importance of interpersonal, organizational, and team communication in the Moroccan workplace and how these skills can benefit your future integration into the marketplace.

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Navigating Professional Communication: Strategies for Success in the Workplace

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  1. Professional Communication Lynne Dahmen

  2. Defining Professional Com «…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3

  3. New Applications of Communication Models Message Receiver Sender Channel

  4. Noise Physical Semantic Hierarchical Communication history Environment Physical Organizational Time Cultural Feedback Impinging Components

  5. Functional Approach to Com • Organize tasks/people • Create identities • Create meaning/interpretation

  6. Organizational Identity • Persona • Credibility • Savvy

  7. Researching a communication Environment • Pay attention to external environments • Note the organization of people, furniture, style of dress, language spoken, etc • Listen to how the employees talk and what they discuss • Ask questions!

  8. Consciousness- « The mental state that brings us together with others involved in a communication context. Being conscious means that we are at once ‘an observer, a perceiver, a knower, a thinker and a potential actor’. » --Goodall and Goodall, 15

  9. The CCCD Process • Choose • Create • Coordinate • Deliver

  10. Steps towards Choosing a Goal • Audience analysis • Outcomes • Criteria for Success

  11. Steps for Creating a Message • Develop a purpose/thesis • Organize your points • Develop your support • Craft effective strategies for delivering message—intros, transitions, conclusions

  12. Coordinate with Others • How does your message fit into the organization? • Communicate with others as needed • What are some possible boundaries. • Adapt your message to the environment, situation, organization etc.

  13. Adapting Coordination • Information • Communication • Respect • Adaptation

  14. Types of Delivery • Reports • Presentations • Interpersonal Communication

  15. Discovering Communication in the Moroccan Workplace Talk to a relative, parent or other individual you know who currently works in the Moroccan workplace. Ask him/her to rate the importance of interpersonal, organizational, team, speaking, written communication and presentational skills in his/her workplace. Explain to him/her the course you are taking and seek feedback on how these skills might benefit you as you try to integrate into the marketplace in the future.Also ask him/her about how things have changed (if they have) in the last 10 or 15 years. In a brief memo, discuss your findings, making sure to identify the business or organization in which the individual works, his/her role in the organization, and perhaps how long he/she has worked for this organization or business.

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